London Waterloo handled 70.4 million entries and exits in 2024-25, second only to Liverpool Street. The streets between Lower Marsh and the river hold about 1,225 businesses, and one in four employs 10 or more people, far above the Lambeth average of one in ten. Consultancies, head offices, software firms and agencies need the same things from IT: laptops that start on Monday, email nobody can spoof and a person who answers the phone.
Around SE1
Shell's head office at One Southbank Place, PayPal's floors at 76 Southbank and the office rebuild of the old ITV studios at 72 Upper Ground make the riverside a major office district. Firms that supply those tenants face long security questionnaires. We set up device management, email security and access controls that answer them.
Theatres, galleries and arts charities from the Southbank Centre to the Old Vic and Young Vic run box offices, large media files and staff who work evenings. We support mixed Windows and Mac estates and back up the files a production can't lose.
Guy's and St Thomas' employs more than 23,700 staff, and King's College London runs its Waterloo campus on Stamford Street. Clinics, research spin-outs and health suppliers nearby hold sensitive data, so we set up encrypted backups, multi-factor sign-in and logged access.
Our home street. Lower Marsh has held a market since the early 1800s, and its cafés, shops and studios run on small teams with no IT person. We give them a helpdesk, patched devices and Wi-Fi for a fixed monthly price per user.
Head offices and management consultancies are the biggest single business type in this part of SE1. They fill the side streets toward Lambeth North and Southwark stations, and we support their hybrid staff, shared drives and video calls.
Our IT support in Waterloo costs one fixed monthly fee per user. Your staff call one number, and we sort the locked account, the printer or the laptop that won't join the Wi-Fi. Packages start at £49.95 per user per month.
Phone and remote support for every user, with no ticket limits and no hourly bills.
We monitor devices and servers around the clock and patch them before attackers find the gap.
Endpoint protection, threat detection and email filtering, with Cyber Essentials when a client or tender asks.
Separate backups of Microsoft 365 and Google Workspace, so a deleted mailbox or folder comes back.
Office moves, Wi-Fi, cabling and leased lines across SE1, arranged by one team.
Set-up, licensing, Teams, SharePoint and OneDrive, managed in one tenant.
No obligation, no downtime
Cyber SecurityLinthouse Housing Association
Intouch Tech helped Linthouse replace largely manual security checks with automated testing and additional email protection, giving its ICT team greater visibility of vulnerabilities, clearer priorities and measurable progress over time.
Penetration TestingFashion Retailer
Intouch Tech introduced regular penetration testing, helping the internal IT team identify weaknesses, prioritise remediation and build repeated security testing into its wider cyber security strategy.
Cloud Telephony
VoIP PlatformAristone
"Intouch Communications quickly set up Aristone on our scalable Hosted Communicator VoIP platform, providing local Luton numbers, call recording, remote apps and unlimited support under one simple license."
Response times
From the first call to an engineer at your desk, this is how IT support for Waterloo clients runs. Select a step to see what happens.
One number, 0333 370 7000. Monday to Friday, 8am to 5pm, with 24/7 cover for managed clients.
Most Waterloo businesses we speak to already have a provider, and many have outgrown it. We run the handover, so you don't chase your old supplier for passwords.
We review your devices, accounts, licences and security, then send you a written report of the gaps.
We agree the switchover date with you and request admin access and documentation from your current provider.
We install monitoring, move your support line and introduce your account manager. Most businesses finish onboarding in one to two weeks.
Your team calls one number from day one, and we fix the issues the audit found in order of risk.
FAQ
Answers to the questions Waterloo businesses ask us most about managed IT support.
Managed IT support gives you an outsourced IT department for a fixed monthly fee per user. We answer your staff's calls, monitor and patch devices, run security and backups, and advise on what to buy next. You avoid hiring in-house staff or paying by the hour.
Our managed IT packages start at £49.95 per user per month. That covers unlimited phone and remote support, monitoring, a client portal and a named account manager. Extra cyber security starts from £9.95 per device per month. We quote after a free IT health check, so you only pay for what you use.
Yes. We fix most issues remotely and send an engineer for hardware installs, network faults and office moves anywhere in SE1. You can also meet our team at 141-142 Lower Marsh, five minutes' walk from Waterloo station.
All of SE1 around Waterloo: the South Bank, County Hall, Lower Marsh, The Cut, Lambeth North, Blackfriars Road, Southwark and Elephant and Castle. We also cover Kennington, Vauxhall and Westminster. For the rest of South London, see our IT Support South London page.
Yes. Arts organisations and charities around the South Bank often have evening staff, shared box-office devices and large media files. We plan support, device sharing and backups around how your venue or office runs.
Yes. Large companies and public bodies often ask suppliers for Cyber Essentials or Cyber Essentials Plus before they sign. We find the gaps, fix them and prepare you for assessment. 43% of UK businesses found a breach or attack in the past year (DSIT Cyber Security Breaches Survey, 2025).
Yes. We audit your setup, collect admin access and documentation from your current provider, and switch you over with no downtime. Most businesses finish onboarding in one to two weeks.
Our helpdesk is open Monday to Friday, 8am to 5pm. Managed clients get 24/7 cover for urgent issues, and our monitoring runs around the clock.
We work with UK businesses of 5 to 250 users, from a four-person studio on Lower Marsh to a multi-floor office near Southbank Place. Our packages scale by user, so you add people as you grow.
Mon-Fri 8am-5pm · 24/7 for managed clients
Response within 1 business day, guaranteed
UK-based team, since 2012
