London Waterloo handled 70.4 million entries and exits in 2024-25, second only to Liverpool Street. The streets between Lower Marsh and the river hold about 1,225 businesses, and one in four employs 10 or more people, far above the Lambeth average of one in ten. Consultancies, head offices, software firms and agencies here all depend on laptops that start, email that can't be faked and a helpdesk that answers.
Around SE1
Shell's head office at One Southbank Place, PayPal's floors at 76 Southbank and the office rebuild of the old ITV studios at 72 Upper Ground make the riverside a major office district. Firms that supply those tenants face long security questionnaires. We set up device management, email security and access controls that answer them.
Theatres, galleries and arts charities from the Southbank Centre to the Old Vic and Young Vic run box offices, big media files and evening shifts. We look after Mac and PC desks together and back up the files a production can't lose.
Guy's and St Thomas' employs more than 23,700 staff, and King's College London runs its Waterloo campus on Stamford Street. Clinics, research spin-outs and health suppliers nearby hold sensitive data, so we set up encrypted backups, multi-factor sign-in and logged access.
Lower Marsh has held a market since the early 1800s, and its cafés, shops and studios rarely have anyone in charge of IT. We become that person: one number to ring, patched devices and Wi-Fi that works, on a per-user monthly fee.
Head offices and management consultancies are the biggest single business type in this part of SE1. They fill the side streets toward Lambeth North and Southwark stations, and we support their hybrid staff, shared drives and video calls.
IT support for Waterloo businesses from Intouch Tech is a flat monthly charge per user. Staff ring one number, and we deal with the locked account, the jammed printer or the laptop stuck off the network.
Every user can call or email us for help, as often as they need.
Our tools watch servers and laptops 24/7, and we patch weak spots before anyone exploits them.
Threat detection, malware protection and email filtering, plus Cyber Essentials when a contract demands it.
Independent copies of your cloud mail and documents, so a lost file or inbox comes back.
Relocations, wireless surveys, cabling and fibre lines, all arranged by one contact.
Licences, Teams, SharePoint and OneDrive configured once and maintained for you.
Cyber SecurityLinthouse Housing Association
Intouch Tech helped Linthouse replace largely manual security checks with automated testing and additional email protection, giving its ICT team greater visibility of vulnerabilities, clearer priorities and measurable progress over time.
Penetration TestingFashion Retailer
Intouch Tech introduced regular penetration testing, helping the internal IT team identify weaknesses, prioritise remediation and build repeated security testing into its wider cyber security strategy.
Cloud Telephony
VoIP PlatformAristone
"Intouch Communications quickly set up Aristone on our scalable Hosted Communicator VoIP platform, providing local Luton numbers, call recording, remote apps and unlimited support under one simple license."
Support in five steps
Each SE1 request goes through five stages, from your first message to an engineer at your desk if one is needed. Select a stage to read more.
Our desk takes calls on 0333 370 7000 and answers email during business hours, 8am until 5pm. Managed clients can call 24/7 when something urgent breaks.
Many Waterloo firms we meet have outgrown their IT provider but dread the handover. We run it end to end, including prising admin passwords from the firm you're leaving.
We log each laptop, server, login, licence and security setting and send you a gap report.
We choose the switchover date together and make a written request to your old provider for admin access.
Monitoring goes in, the support line moves to us and you're assigned an account manager, typically within two weeks.
We then clear the gap report, most urgent items first.
FAQ
Answers to the questions Waterloo businesses ask us most about managed IT support.
A fixed fee per user buys your team unlimited help, round-the-clock monitoring, security, patching and backups, plus advice on what to upgrade next. There's no need for in-house IT staff or a contractor on day rates.
Pricing begins at £49.95 per user per month, covering unlimited help, system monitoring, portal access and a dedicated account manager. Security add-ons are £9.95 per device per month and up. A 25-person office near the station would start from about £1,250 a month; your exact quote follows a free health check.
Yes. Remote fixes cover most problems, and an engineer comes out anywhere in SE1 for hardware, cabling and office moves. Our London office at 8 Duncannon Street is about 15 minutes' walk away, across the Golden Jubilee Bridges.
All of SE1 around Waterloo: the South Bank, County Hall, Lower Marsh, The Cut, Lambeth North, Blackfriars Road, Southwark and Elephant and Castle. We also cover Kennington, Vauxhall and Westminster. For the rest of South London, see our IT Support South London page.
Yes. Arts organisations and charities around the South Bank often have evening staff, shared box-office devices and large media files. We plan support, device sharing and backups around how your venue or office runs.
Yes. Large companies and public bodies often want Cyber Essentials or Cyber Essentials Plus from suppliers before they sign. We find the gaps, fix them and prepare you for assessment. The government's 2025 Cyber Security Breaches Survey found that 43% of businesses had a breach or attack in the previous 12 months.
Yes. We review your setup, gather admin access and records from the outgoing firm and switch support over with no downtime, typically within two weeks.
Yes, for urgent issues on a managed plan. The helpdesk is staffed from 8am to 5pm each weekday, and our monitoring runs all night.
Probably. We look after teams of 5 to 250 people, from a four-person studio on Lower Marsh to a multi-floor office near Southbank Place, and pricing grows with your headcount.
Mon-Fri 8am-5pm · 24/7 for managed clients
Response within 1 business day, guaranteed
UK-based team, since 2012
