Twickenham town centre and the riverside
Shops, restaurants and offices along King Street, Church Street and Heath Road run tills, card machines and small office networks. We keep payment kit off the customer Wi-Fi and the office devices patched.
Intouch Tech provides IT support in Twickenham, from St Margarets and Strawberry Hill to Whitton and Teddington. We run your helpdesk, cyber security, Microsoft 365 and backups, and we can meet you locally in Twickenham.
IT support for Twickenham's small firms and home offices
Richmond upon Thames has 12,305 businesses, and 99% employ fewer than 50 people. Professional, scientific and technical firms make up more than a quarter. At the 2021 Census, 58.8% of working residents worked mainly from home, almost double the national rate. Few firms have an IT manager.
We take that role. Our helpdesk fixes most problems remotely, and a field engineer comes to you when a job needs hands: a home office that can't reach the shared drive, a new starter's laptop, a move to a bigger office in Teddington. You get one number and a named account manager.
Business counts: ONS UK Business Counts 2026 (enterprises), London Borough of Richmond upon Thames (via Nomis). Home working: ONS Census 2021.
Around TW1 and TW2
Where we work in Twickenham
Allianz Stadium and Whitton
Hospitality, events and catering firms around the stadium scale up for match days. We set up accounts and devices for temporary staff quickly, and close them when the event ends.
St Margarets
Production companies and creative studios around Twickenham Film Studios work with large video files. We manage Mac-heavy teams and back up the work a project can't lose.
Strawberry Hill
Consultants, tutors and suppliers to St Mary's University work from home offices. We secure home Wi-Fi, laptops and remote access to your files.
Teddington
Engineering and science firms near the National Physical Laboratory, and practices on the High Street, hold sensitive designs and client data. We lock down access and keep tested backups.
What you get with Intouch Tech
Our IT support in Twickenham costs one fixed monthly fee per user. Your staff call one number, then get back to work.
Unlimited helpdesk
Phone and remote support for every user. No ticket limits.
24/7 monitoring and patching
We watch every device and install security updates for you.
Cyber security
EDR, email filtering and dark web monitoring.
Backup and restore
Tested backups of Microsoft 365 and Google Workspace.
On-site and networks
Office moves, Wi-Fi, cabling and leased lines across Twickenham and Teddington.
Microsoft 365
Set-up, licences, Teams, SharePoint and OneDrive.
No obligation, no downtime
Get a free IT health checkfor your Twickenham office.
Work we have done for UK organisations
Cyber SecurityLinthouse Housing Association
Moving From Manual Checks to Always-On Security
Intouch Tech helped Linthouse replace largely manual security checks with automated testing and additional email protection, giving its ICT team greater visibility of vulnerabilities, clearer priorities and measurable progress over time.
197Malicious emails quarantined in 30 days
Penetration TestingFashion Retailer
Making Penetration Testing Part of an Ongoing Security Strategy
Intouch Tech introduced regular penetration testing, helping the internal IT team identify weaknesses, prioritise remediation and build repeated security testing into its wider cyber security strategy.
3Vulnerability types uncovered
Cloud Telephony
VoIP PlatformAristone
Local Luton Numbers and Unlimited Support Under One Licence
"Intouch Communications quickly set up Aristone on our scalable Hosted Communicator VoIP platform, providing local Luton numbers, call recording, remote apps and unlimited support under one simple license."
1Simple licence, unlimited support
Response times
What happens when you report a problem
From the first call to an engineer at your desk, this is how IT support for Twickenham clients runs. Select a step to see what happens.
01 / 05
Call or email us
One number, 0333 370 7000. Monday to Friday, 8am to 5pm, with 24/7 cover for managed clients.
Moving your IT support to us
Most businesses that ask us about IT support in Twickenham already have a provider, or a freelancer who helps out. We run the handover, so you don't chase anyone for passwords.
01
Audit
We review your devices, accounts, licences and security, and send a written report of the gaps.
02
Plan
We agree a switchover date and collect admin access from your current provider.
03
Onboard
We install monitoring and move your support line. Most firms finish in one to two weeks.
04
Support
Your team calls one number from day one, and we fix the audit's gaps in order of risk.
FAQ
IT support questions from Twickenham businesses
Updated October 2026
What does managed IT support include?
Managed IT support gives you an outsourced IT department for a fixed monthly fee per user. We answer your staff's calls, monitor and patch devices, run security and backups, and advise on what to buy next.
How much does IT support in Twickenham cost?
IT support in Twickenham starts at £49.95 per user per month, ex VAT, minimum five users. That covers unlimited phone and remote support, monitoring, a client portal and a named account manager. We quote after a free IT health check.
Can an engineer come to our office in Twickenham?
Yes. We fix most issues remotely and book a field engineer for installs, network faults and office moves anywhere in Twickenham and Teddington. We can also meet you locally, at your office or a nearby workspace.
Which areas around Twickenham do you cover?
Our IT support in Twickenham covers the town centre, St Margarets, Strawberry Hill, Whitton and Teddington. For Chiswick, Ealing and Hounslow, see IT Support West London.
Do you work with events, hospitality and creative firms?
Yes. Firms around Allianz Stadium and the St Margarets studios scale their teams up and down. We add and remove accounts quickly, manage shared devices and back up large media files.
Can you help us pass a client's security questionnaire or get Cyber Essentials?
Yes. We find the gaps, fix them and prepare you for Cyber Essentials or Cyber Essentials Plus. Packages start at £420 plus VAT.
How do you secure staff who work from home?
Many Twickenham firms have staff who work from home for part or all of the week. We secure home laptops, enforce multi-factor sign-in and set up safe remote access to your files, so a home router isn't the weak point.
Can you take over from our current IT provider?
Yes. We audit your setup, collect admin access from your current provider and switch you over. Most firms finish onboarding in one to two weeks.
Do you offer 24/7 IT support?
Our helpdesk is open Monday to Friday, 8am to 5pm. Managed clients get 24/7 cover for urgent issues, and monitoring runs around the clock.
What size businesses do you support?
Teams of 5 to 250 users, from a five-person studio in St Margarets to a 150-person firm in Teddington.
Serving Twickenham from our London office
London office: 8 Duncannon Street, London WC2N 4JF
0333 370 7000
[email protected]
Nearest station: Charing Cross, about 2 minutes' walk
Also close: Leicester Square and Embankment
Local meetings: At your office or a workspace near you in Twickenham
Trusted UK IT Team
Let's start a conversation
Tell us what you need, from a first health check to a full switch of provider. One UK team has looked after growing businesses since 2012.
0333 370 7000
Mon-Fri 8am-5pm · 24/7 for managed clients
[email protected]
Response within 1 business day, guaranteed
United Kingdom
UK-based team, since 2012
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