Legal · Cloud telephony
Flexible cloud telephony for Aristone Solicitors
Aristone Solicitors needed a professional phone system that could support client communication without tying staff to a traditional office setup.
At a glance
Aristone Solicitors
- Industry: Legal services
- Organisation size: 3 offices: Luton, London and St Albans
- Service: Hosted VoIP telephony
- Environment: Office and remote staff on local Luton numbers
The challenge
Keeping professional client communication flexible
For a solicitors’ firm, telephone communication remains an important part of how clients make enquiries, arrange consultations and stay in contact throughout a legal matter. Aristone needed a phone system that could provide a professional local presence while giving its team more flexibility over where and how calls were handled.
A traditional office-based setup would make that harder as the firm developed. Aristone needed a system that could retain recognisable local Luton numbers, support staff away from their desks and provide useful features such as call recording without requiring separate services or complicated support arrangements.
The firm needed a simpler platform that could bring those requirements together and scale alongside the business.
The solution
Building a more flexible communications platform
Establishing a local presence
Intouch provisioned local Luton numbers through the Hosted Communicator platform, giving Aristone a recognisable local telephone presence while moving its calling into a more flexible cloud environment.
Making calls accessible anywhere
Remote applications allowed users to access the business phone system away from a traditional desk phone. Staff could make and receive business calls while working more flexibly, with communications still handled through the same platform.
Bringing features and support together
Call recording and ongoing support were included within one licence, reducing the need to manage separate services. Intouch handled the setup and continued support, giving Aristone a simpler way to manage business telephony as the firm grew.
The results
Key improvements from the move to Hosted VoIP
2×
Firm growth since the switch
3
Offices on one platform
4
Calling features under one licence
Ongoing impact
A stronger foundation for communications and wider business resilience
The biggest improvement was not simply moving calls onto VoIP. Aristone gained a communications platform that could maintain a professional local presence while giving its team greater flexibility over where calls were handled. Local numbers keep the practice accessible to clients, while remote applications allow staff to stay connected away from a traditional office handset. Call recording is built into the same environment, and ongoing support sits under one licence rather than becoming another service for the firm to manage separately. As Aristone has grown across Luton, London and St Albans, the same cloud-based approach also provides a stronger foundation for the wider technology environment around the firm. For a legal practice handling confidential client information, communications, access and cyber security increasingly need to be considered together. As part of the wider relationship, Intouch can support Aristone in reviewing areas such as cyber security, vulnerability management and independent penetration testing, helping the firm identify potential weaknesses as its systems, users and locations continue to grow.
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