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What Is Microsoft Teams Phone?
Microsoft Teams Phone is a cloud-based business phone system built directly into Microsoft Teams, enabling organisations to make and receive calls over the internet instead of traditional phone lines.
It combines VoIP telephony, collaboration tools and call management features into one unified platform: eliminating the need for separate PBX systems or on-premise phone hardware.
With Teams Phone, your employees can:
- Make and receive calls from anywhere
- Transfer calls between departments
- Set up call queues and auto attendants
- Access voicemail and call recordings
- Use the same phone number across multiple devices
All within the familiar Microsoft Teams interface your staff already use daily.
Why Businesses Are Moving to Microsoft Teams Telephony
One App for All Business Communications
Bring together calls, meetings, chat and collaboration inside a single platform, eliminating the need for multiple systems.
Work From Anywhere
Teams Phone allows employees to make and receive business calls from laptops, smartphones or desk phones, supporting remote and hybrid work.
Replace Traditional Phone Systems
Cloud telephony removes the need for expensive on-site PBX hardware while delivering enterprise-grade call management features.
Seamless Microsoft 365 Integration
Connect your phone system with Outlook, Teams, SharePoint and other Microsoft apps for a fully integrated communication experience.
Secure & Reliable
Microsoft Teams Phone provides enterprise security and high reliability with service uptime guarantees and encrypted communications.
Expand Your Reach & Maintain Local Trust
Key Features of a Microsoft Teams Phone System
Everything your team needs: chat, calls, tasks, and files, on one powerful platform.
Business Calling from Microsoft Teams
Make and receive calls to landlines, mobiles and Teams usersdirectly from the Teams app.
Auto Attendants
Create professional call menus that automatically route callers to the rightdepartment or employee.
Call Queues
Handle high call volumes by placing callers in queues until an available agentanswers.
Voicemail & Transcription
Access voicemail from any device with automatic transcription and notifications.
Call Transfers & Forwarding
Easily transfer calls between colleagues, departments or external numbers.
Multi-Device Calling
Use the same phone number across desktop , mobile, desk phones & meeting room systems
Microsoft Teams Phone vs Traditional Phone Systems
No onsite PBX required
Full remote capability
Add users instantly
Microsoft 365 ecosystem
Cloud admin portal
How Microsoft Teams Calling Works
There are several ways to enable calling with Microsoft Teams:
Microsoft Calling Plans
Microsoftprovides the phone numbers and call minutes.
Operator Connect
Connect Microsoft Teams with your telecom provider.
Direct Routing
Useyour existing SIP provider with Teams.
Why Choose Intouch Tech for Microsoft Teams Phone?
MicrosoftTeams specialists
Seamless migration from existing phone systems
Number porting and call flow setup
Integration with your existing Microsoft 365 environment
Ongoing support and optimisation
Whether you’re replacing an outdated PBX or modernising yourcommunications, we’ll ensure your Teams phone system is secure, scalable and fully optimised for your business.
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