Take Calls Wherever You Are
Stay connected across devices, locations, and networks.
Whether you're in the office using a sleek desk phone, working from home, or travelling internationally, you’ll never miss an important call.
Our mobile apps work seamlessly over 4G/5G and WiFi, giving you constant access to calls, transfers, voicemail, messaging, and video—no matter where business takes you.
Trusted Telecoms Expertise
Unlock Seamless Business Communication with Cloud Phone Systems
Say goodbye to outdated, unreliable phone setups and embrace a modern, cloud-based solution that keeps your team connected, anywhere, anytime. Our powerful hosted phone systems offer advanced features, crystal-clear call quality, and the flexibility your growing business needs.
We manage, maintain, and optimise your communications platform, so you can stay focused on what matters most, running your business.
All these features and more
Call Forwarding
Call Queueing
HD Voice Calls
On Hold Music
Video Meetings
Phone Extension
Call Reports
Mobile and Desktop calling
Numbers
Call Recording
Call Menus
Seamless Integrations That Work for You
Connect Your Cloud Phone System with the Tools You Already Use
Streamline your workflows by integrating your cloud phone system with your existing CRM and business software. Automations reduce repetitive admin tasks for your team, while call activity and notes are automatically logged, giving your customers a smoother, more personalised experience.
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Microsoft Teams Integration
Bring advanced calling features into the platform you already use
Already using Teams? Intouch Tech integrates directly with Microsoft Teams to enable full calling functionality, including call recording, analytics and CRM syncing, all within the familiar Teams interface. No extra apps, no switching screens, just streamlined communication in one unified space.
On‑Hold Marketing
Make Every Moment on Hold Count
Transform waiting time into a powerful opportunity to engage callers with professional on‑hold messaging and licensed music. At Intouch Tech, our on‑hold marketing service keeps your callers informed, interested and reassured, ensuring they stay on the line.
Our award‑winning approach includes:
Tailored Scripts & Professional Voice‑Over
Strategic, conversational messages that promote your services, key offers or essential updates, delivered in your brand voice via skilled voice‑over artists.
Licensed Background Music
Carefully chosen tracks that reflect your brand identity, enhance caller experience, and prevent awkward silences.
Enhanced Caller Satisfaction
Reduce perceived wait times and call abandonment by keeping callers engaged, even during busy periods.
Subtle Calls-to-Action
Promote website visits, showcase new services or highlight seasonal offers, all without interrupting the conversation flow.
International Phone Numbers
Expand Your Reach & Maintain Local Trust
Instantly project a local presence in over 80 countries, with access to 4,521 area codes worldwide through our cloud-based PBX platform.
Intouch Tech partners with leading carriers to deliver a vast inventory of local, mobile, national and toll‑free virtual numbers — all available via our portal or API for instant activation. Whether you're targeting Europe, Asia, or America, we’ve got your international voice coverage covered.
Why choose our International Phone Numbers?
True Local Caller ID
Calls from your Berlin number, for example, will display locally as 030312227800, significantly boosting international answer rates.
HD Quality & Flexibility
Choose from flat-rate or metered voice channels to match your international call patterns.
Extensive Coverage
Local presence without borders — support your global team, clients, or campaigns with numbers that sound like you’re on the ground.
100% Cloud-Based & Instant
Activate numbers in minutes via portal or API — no hardware, no hassle.
Contact Centre
Intelligent Inbound Support Across Every Channel
Deliver seamless customer service anytime, anywhere with Intouch Tech’s cloud-based contact centre. Whether clients reach out via phone, email, chat or social media, our solution ensures they’re connected to the right agent, quickly and efficiently.
Intelligent Call Routing
Auto-route callers to the same agent they spoke to previously or direct them based on skills, language or expertise, linked to CRM for full context.
True Omnichannel Support
Unite all interactions, voice, SMS, email, web chat and video, in a single interface for agents, ensuring consistent, high-quality service.
Empowered Agents with Unified Tools
Agents access all channels, customer history and notes in one smart softphone, work from anywhere, on any device.
Real-Time Analytics & Performance Metrics
Monitor sentiment, call volumes, agent performance, scheduling and service quality with live dashboards and reporting tools.
Comprehensive Call Management
Includes queue control, call recording, speech/text analytics, callback options and advanced workforce management for optimised operations.
STATS
How we performed in 2024
Experience our unmatched IT support with 24/7 monitoring, fast response times and a dedication to excellence. We keep your business running smoothly, with minimal disruption and maximum reliability.
We recently moved provider to Intouch…
We recently moved provider to Intouch Communication and have been extremely happy with the service provided. Intouch are always available to chat and assist and are very helpful when setting up a system. They are efficient and guide you through every step in the process. I cannot recommend them highly enough. Long may it continue.
Les Burrow
02 November 2022
Excellent service, great people
Our experience with InTouch has been superb from the very beginning and we're very glad to be onboard with them! Huge shoutout to some key members of the team (Chris, Joe, Amy & Nikki) who have supported us throughout the implementation of our new system. Such friendly, honest and genuine people! When looking for a new provider, they were the only ones not just trying to push a sale, but actually wanted to connect with us and be completely transparent. They have made the transition from our previous supplier super smooth & easy, not to mention how much of an improvement the software is!! Thank you to all at InTouch, you're doing great.
Nicole
16 April 2024
The service I receive from InTouch Communications is second to none and incredibly refreshing in an automated and impersonal world of ‘communication.’ George Ashley is one of the least pushy salesman I have ever dealt with. In the run up to winning our business he contacted me at regular but ‘non irritating’ intervals and was always patient allowing me to be ready to change providers. (Always a pain to set up). Wrong. This is a myth. InTouch were brilliant and made the transition totally seamless. George is on the button and ready to help in a heartbeat. Cannot recommend enough. Thank you, InTouch Communications.
Kate Heath
02 November 2022
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If you’re looking to strengthen your IT infrastructure or enhance your cyber security, we’re here to help. Whether you’re after expert advice or already know what your business needs, don’t hesitate to get in touch.