Privacy Policy

1. IMPORTANT INFORMATION AND WHO WE ARE
What Is The Purpose Of This Document?
Intouch Tech is committed to protecting the privacy and security of your personal information. This privacy notice explains how Intouch Tech collects and processes your personal data through your use of our website and during and after the supply of products or services provided by us and our group companies.
This notice applies to anyone who uses our website or who buys or uses any of our products or services. We may update this notice at any time.
It is important that you read this privacy notice alongside any other privacy or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you. This ensures you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and does not override them.
Controller
Intouch Tech (Company Number: 08052781, Registered Office: Centaur House, Ancells Business Park, Ancells Road, Fleet, Hampshire, GU51 2UJ) (referred to as "the Company", "we", "us" or "our" in this privacy notice) is the controller and responsible for your personal data. This means we decide how to hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice.
Third-Party Links
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
2. THE KIND OF INFORMATION WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
The personal information we collect depends on the products and services you use and subscribe to.
We will collect, store and use the following categories of personal information:

• Identity Data including personal contact details such as name and title.

• Contact Data including addresses, telephone numbers and personal email addresses.

• Financial Data including bank account details, debit or credit card information, credit rating information (from credit reference agencies) and other banking information.

• Transaction Data including billing history, products and services used, and account-related activity.

• Profile Data including information you provide in communications with us, entries into prize draws or competitions, and survey responses.

• Marketing and Communications Data including your preferences for receiving marketing from us and third parties, and your communication preferences.

We may also collect technical data and information on how you use our products and services, such as:

• Your activity on our website.

• The date, time, duration and cost of your communications, including phone location.

• The phone numbers you call or send messages to (and receive them from).

• Your phone or device usage.

• Your data usage.

We do not collect any special categories of personal data (such as race, religious beliefs, or health data), nor do we collect information on criminal convictions or offences.
If You Fail To Provide Personal Data
Where we need to collect personal data by law, or under the terms of a contract, and you fail to provide it when requested, we may not be able to perform the contract we have or are trying to enter into with you. This may result in us having to cancel a product or service, but we will notify you at the time.
It is important that the personal data we hold about you is accurate and current. Please keep us informed of any changes to your data during your relationship with us.
3. HOW IS YOUR PERSONAL INFORMATION COLLECTED?
We collect personal information from:

• Direct interactions, for example when you use our website, purchase products or services, or communicate with us.

• Third parties or publicly available sources, such as credit reference agencies, our partners and business directories.

We also collect additional personal information during the performance of our contract with you and while providing services throughout the contract period.
4. HOW WE WILL USE INFORMATION ABOUT YOU
We will only use your personal information where the law allows. Most commonly, we use your data:

1. To perform the contract we have entered into with you.

2. To comply with a legal obligation.

3. With your consent.

4. Where it is necessary for our legitimate interests (or those of a third party) and your interests do not override those.

Occasionally, we may use your data:

1. To protect your vital interests or those of another person.

2. Where it is necessary in the public interest.

We use your data for purposes such as:

• Processing and delivering orders.

• Providing customer service.

• Billing and account management.

• Communicating updates or marketing offers.

• Auditing and administration.

• Preventing fraud.

• Supporting the emergency services.

• Complying with law enforcement or regulatory requirements.

We only share your data when necessary and always within the limits of the law.
Marketing
You may receive marketing communications from Intouch Tech if you have:

• Requested information from us.

• Purchased products or services.

• Entered competitions or promotions and not opted out.

We will obtain your explicit opt-in consent before sharing your data with third parties for marketing.
You can opt out at any time via your account settings, unsubscribe links in emails, or by contacting us directly.
Cookies
Our website uses cookies to enhance your experience. For detailed information, refer to our Cookie Policy.
Change of Purpose
We will only use your data for the purpose it was collected, unless we reasonably consider another purpose is compatible. If we need to use it for a different reason, we will notify you.
Automated Decision-Making
We may use automated systems to make certain decisions. This is permitted only when:

• You have been informed and given time to object.

• It is necessary for the contract.

• You have given explicit written consent.

You will not be subject to significant decisions made solely by automated means unless allowed by law.
5. DATA SHARING
We may share your data with:

• Third-party service providers (such as BT, TTB, Virgin and Entanet).

• Other companies within our group.

• Legal and regulatory authorities if required.

These parties must protect your data and are not allowed to use it for their own purposes.
We do not transfer your personal data outside the EU without ensuring proper safeguards.
6. DATA SECURITY
We implement security measures to protect your data from loss, misuse or unauthorised access. Access is limited to staff and third parties who need it for business purposes and are bound by confidentiality obligations.
In the event of a data breach, we will notify you and the relevant authorities where legally required.
7. DATA RETENTION
We retain your personal data only as long as necessary to fulfil the purposes it was collected for, including satisfying legal, accounting or reporting obligations.
For tax purposes, we keep basic customer data for six years after the end of the customer relationship.
We may anonymise your data for research or statistical use, in which case it is no longer considered personal data.
8. YOUR LEGAL RIGHTS
You have the right to:

• Access the data we hold about you.

• Request correction or erasure of your data.

• Object to processing or request a restriction.

• Request data portability.

To exercise your rights, contact our Data Protection Officer in writing. You may be asked to confirm your identity.
9. RIGHT TO WITHDRAW CONSENT
If you have provided consent for data processing, you may withdraw it at any time. Contact our Data Protection Officer to do so. We will stop processing your data for that purpose unless we have another legal basis to continue.
10. DATA PROTECTION OFFICER
We have appointed a Data Protection Officer (DPO) to ensure compliance. If you have any questions, contact the DPO using the details below.
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk. We encourage you to contact us first so we can try to resolve your concerns.
11. CHANGES TO THIS PRIVACY NOTICE
This version was last updated on 1st of July 2025. Historic versions are available on request.
We may update this notice from time to time. If we make significant changes, we will inform you or publish an updated version.
12. GLOSSARY
Legitimate Interest means our business interest in providing the best products and services while protecting your data. We ensure any potential impact on your rights is considered.
Performance of Contract means processing your data to fulfil a contract with you or take steps at your request before entering into one.
Legal Obligation means processing where required to comply with laws or regulations.