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If you’re looking to strengthen your IT infrastructure or enhance your cyber security, we’re here to help. Whether you’re after expert advice or already know what your business needs, don’t hesitate to get in touch.
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Why Onboarding Matters for Your Business
Setting Your Business Up for Success
Onboarding Process
Our tailored onboarding process at Intouch Communications ensures seamless integration of telecom and IT solutions. With minimal disruption and expert support, we pave the way for enhanced productivity and long-term efficiency. Discover the key benefits below.
Reasons to Onboard
Optimised Business Connectivity
Onboarding tailors VoIP and broadband to your needs, ensuring consistent communication. This avoids issues like call drops, keeping your business connected.
Streamlined IT Productivity
Custom setup of Microsoft 365 and cloud systems matches your workflows. This boosts efficiency and eliminates unnecessary expenses.
Uninterrupted Service Switch
Structured onboarding prevents disruptions during telecom or IT service transitions. This maintains smooth operations and client satisfaction.
How Intouch Fulfills These Needs
Streamlined Telecom Onboarding
Our onboarding process assesses your setup to integrate VoIP and broadband perfectly. Continuous support during onboarding ensures reliable connectivity.
Custom IT Onboarding
Onboarding includes configuring Microsoft 365 and cloud systems to fit your business, enhancing efficiency. This delivers tools optimised for your unique needs.
Coordinated Onboarding
Our structured onboarding process manages service transitions to prevent downtime. Expert support throughout onboarding ensures a disruption-free experience.
How we onboard you as a client
From unlimited remote IT support to proactive telecoms monitoring and compliance management, our integrated solutions keep your systems reliable and your team focused on what matters most.
Our structured onboarding process ensures everything is set up correctly from day one, with solutions tailored specifically to your business needs. Here’s what you can expect:
Introduction Call
We start with a friendly call to understand your business, current communications setup, goals, and challenges—while providing an overview of how our services can support you.
Audit (Onsite or Remote)
Next, for specific projects, we conduct a detailed audit of your systems (onsite or remotely) to review infrastructure, hardware and connectivity to highlight strengths and areas for improvement.
Post-Audit Review & Report
After the audit, we share a detailed report and arrange a follow-up to explain our findings, address concerns, and outline opportunities for improvement.
Onboarding Plan
Based on the review, we create a tailored onboarding plan with a clear timeline, recommended upgrades, and any training or support you’ll need.
Execute Onboarding Plan
Once the plan is agreed, we install, configure, and optimise your systems with minimal disruption—keeping you informed every step of the way.
Onboarding Tasks Complete
After onboarding, we conduct a final review—testing systems, verifying user access, and ensuring all services are fully operational.
Handover
Finally, we hand over full documentation, login details, and support contacts. Training is available if needed, and your account is then managed by our dedicated customer care team.