Onboarding Process

Intouch provided a cloud phone system with five times more call capacity, real-time queue updates and separate lines for outbound clinical calls.

Intouch Communications quickly set up Aristone on our scalable Hosted Communicator VoIP platform, providing local Luton numbers, call recording, remote apps and unlimited support under one simple license.

We were struggling with an outdated on-site ISDN phone system that was costly, space-consuming and difficult to maintain. After speaking with Intouch, they upgraded to a 3CX Cloud Phone System.

Intouch have been a great company to deal with. All of the staff are friendly, professional, highly knowledgeable and very helpful. They understand that the industry is complicated and explain everything clearly, in plain English, which was very much appreciated, especially having dealt with previous companies who use a lot of jargon and acronyms! I wouldn't hesitate to recommend them to anybody else.

The service I receive from InTouch Communications is second to none and incredibly refreshing in an automated and impersonal world of ‘communication.’ George Ashley is one of the least pushy salesman I have ever dealt with. In the run up to winning our business he contacted me at regular but ‘non irritating’ intervals and was always patient allowing me to be ready to change providers. (Always a pain to set up). Wrong. This is a myth. InTouch were brilliant and made the transition totally seamless. George is on the button and ready to help in a heartbeat. Cannot recommend enough. Thank you, InTouch Communications.

Pleasure to do business with. The whole team actually listened to what our needs were and therefore solved issues I’ve had with every other system we have used. We now have a system tailored to our needs at a very reasonable price. FIVE STARS

I have worked with George for a number of years now. I have always found him pleasant to deal with and have built up a great working relationship with him. Anything i have ever requested he has helped/obliged with and i look forward to continuing the relationship with him. George is an asset to the organisation.

We were in need of a quick set up with no fuss and thats exactly what we got. Great sales service and quick to respond and chase us.

We recently moved provider to Intouch Communication and have been extremely happy with the service provided. Intouch are always available to chat and assist and are very helpful when setting up a system. They are efficient and guide you through every step in the process. I cannot recommend them highly enough. Long may it continue.

We've recently signed up with George and the team at Intouch Communications and both the products and service have surpassed our expectations. Harry in support is always available to help when needed and has been professional from start to finish.

I am a new customer, I had been in contact with Chris for a while whilst I got quotes from other companies. I chose Intouch as there was no heavy discount which others were using. Joe had me set up in minutes, tested the line and made sure I had a grasp of the app before letting me get on with my day.

I was super impressed with the turn around of a query I made. Thank you again to Vitalis.

Our experience with InTouch has been superb from the very beginning and we're very glad to be onboard with them! Huge shoutout to some key members of the team (Chris, Joe, Amy & Nikki) who have supported us throughout the implementation of our new system. Such friendly, honest and genuine people! When looking for a new provider, they were the only ones not just trying to push a sale, but actually wanted to connect with us and be completely transparent. They have made the transition from our previous supplier super smooth & easy, not to mention how much of an improvement the software is!! Thank you to all at InTouch, you're doing great work!

Soon after my enquiry, I had an immediate response from Chris Knight from InTouch Comms..As soon as he spoke, he instilled confidence in me. His manner is wonderful, his knowledge and expertise was outstanding and extremely helpful... Very nice man indeed!

I had the utmost pleasure of dealing with Sales Exec - Chris Knight. From our first initial conversation and within a couple of minutes, I was able to identify how well Chris' knowledge is for the products and services they offer at Intouch and overall felt confident with how he handled my endless amount of questions and worries. Chris is very personable, understanding and we had a few laughs along the way. I considered various factors which are important to our business and the wider team- the cost, the support, the onboarding and overall how easy is the tech/software to use. They have succeeded in every aspect and every employee I had the joy of dealing with (Chris, Amy, Benji, Vitalis and George) provided an outstanding service throughout. Our softphones are live and going swimmingly! We are in the process of setting up our Leased Line with them too. I did not hesitate reaching out again for our business mobiles as everything has been exceptional. I cannot fault a thing and they completely made my job stress free.

Our experience with the team at InTouch has been excellent. They are very hands on and if you have an issue, they will intervene and fix it or help you to fix it. A huge thank you to George, Ross and Amy for being great professionals and giving us a great experience.

We recently switched over from another provider that after time became complacent with customer support focus yet continuously raised our bill every month with no explanation.Ever since switching to InTouch communications, all my queries and issues are dealt with immediately, they are happy to help every time I call and have provided us with an amazing package with no hidden costs which I really appreciate.The company are very personable and hands on, where you deal with real people and you feel confident that they are there to help. Special shoutout to our great account manager Chris who has been so helpful and gone the extra mile to ensure we are receiving an amazing service with a charming smile. I have spoken to a lot of the team and all of them have been great too, shoutout to Benji, Mark, Joe and Amy. Looking forward to continue working with you all.

We had a fantastic experience with Intouch Communications! Their service was excellent from start to finish. The installation was quick and seamless, and they provided support every step of the way. Our account manager, Chris Knight, was especially helpful—he kept us informed, answered all our questions, and made sure we understood everything. We even received a follow-up call to check that everything was working smoothly. Highly recommend Intouch for their professional service and attentive team!"

Great customer service, very reactive and excellent communication from Ross and George.

We recently changed VOIP provider to Intouch, Chris Knight was the reason we chose Intouch, I had researched a few providers and Intouch was by far the best, Chris guided me through all the options and the transfer went without a hitch and the after sales support is first class, highly recommend Cgris and his team.

We made the move from business mobiles to Intouch voip phones earlier this year. This is something we were initially quite worried about doing.This has made such a difference to our PA business, with everyone with headsets handsfree so they can multitask, they can make internal calls easily and we can divert easily at times of sickness or annual leave. We can also monitor the number of calls per line which is amazing!Chris spoke through the options clearly, he then listened to what we needed and built our bespoke phone line package!Vitalis is our support and he responds at super speed and is always helpful and knowledgeable. Nothing is ever too much trouble for him.Thank you guys!

Chris from InTouch Communications helped us navigate which product would be most suitable for our needs, listening and guiding us through the whole process. No question or request was a bother to the company and their support is second to none. The whole project has been well managed and at a price that was very competitive with other companies, would definitely recommend!

I can't thank Chris enough for his professionalism and excellent customer service.�I reached out to InTouch Communications following our telephone lines going down and Chris quickly supported in terms of next steps etc (they are not our contracted IT support) and guided us to a resolution.‍He was on hand to send out an engineer if required and in fact, saved us a call out charge by following his suggestions over the phone. We are now looking at bringing InTouch onboard as our telephone and IT support due to a great experience.

We took our time in researching and selecting the right provider for our new business phone system and ultimately selected InTouch for their clear and comprehensive pitch, value for money, and for generally being good to deal with. I'm pleased to say that this level of service continued and the support and communication we receive from them is outstanding. Inevitably, teething problems will arise when introducing a new system, but every enquiry has been responded to within the hour, if not immediately, and we have always been able to speak to someone on the phone right away. The InTouch team are endlessly helpful and entirely professional, and the 3CX system is working for us so far.

Moved from Daisy Communications who we were very disappointed with. I am so glad we changed to InTouch. From start to finish everyone helped with the switch over. Ross who was my initial contact was great. He explained everything clearly. The support team were quickly available to help with any issues with set up if they occurred. I am very happy with the phones and they are easy to use. Thanks Ross and your team!

Was extremely quick and easy but also very informative, special mention to Ross who gave us the best deal I was looking for. Support team is exceptional as well, Vitalis is always extremely helpful with any problems we have.

Chris from Intouch has been so helpful throughout the process. Very knowledgable. I was going into this with no prior experience of setting up a telephone system and Chris provided helpful advise and went above any beyond. Highly recommend.

I am extremely happy with the service and telephone system of this company. Their prices are really highly competitive, and they are always very responsive. I would highly recommend using Intouch Communications for any telephony needs of the business.

James and his team are brilliant. Have been dealing wit them for 8 years now and not a single reason to complain.

Great advice and very prompt response to any questions both over the phone and via email.

Great company, George is very helpful and always ready to assist with anything. I highly recommend them.

Super helpful, quick response times, friendly and provide a well rounded service. Chris is our account manager and he has been brilliant throughout the process finding solutions and giving valuable support throughout.

Chris could not have been more helpful, he gave me so much really useful advise and helped me make the right decision ‍I would recommend Chris and his company very highly

Moving a non-tech company to VOIP system was always a worry. The support received from pre-sales, sales, installation team and post sales support at Intouch was exemplary. A very easy experience all round.

Excellent service from the start. The team are really approachable, easy to contact and efficient with any amendments that needed to be made following initial set up. Although Ross is our account manager, a big thank you to all the team for such a seamless transition.

Intouch Communications have been fantastic from start to finish. The team made the entire process simple and stress-free, guiding us through every step and tailoring solutions to our needs. Special thanks to their knowledgeable and friendly staff who were always quick to respond and happy to help. The transition to our new system was seamless, setup was efficient, and support has been second to none. Pricing was clear, competitive, and great value for the high level of service we received. Highly recommended for anyone looking for reliable, professional, and friendly telecom solutions.

Absolutely outstanding service from InTouch Communications! George went above and beyond to ensure everything was handled smoothly and efficiently. His professionalism, clear communication, and genuine care for the customer experience really stood out. The rest of the team were just as impressive – friendly, responsive, and incredibly helpful throughout the entire process. It's rare to come across a company that delivers such a high standard of service across the board. Highly recommend InTouch Communications to anyone looking for a reliable and supportive team!

We've been using in touch communications for about 10 years and I've been very pleased with their service. They've always been available at the other end of the phone and our account manager George has been amazing. He's helped us out with all of our communication needs. I would highly recommend in touch communications for any small business Looking for that extra support.

Ross and the team at Intouch have been fantastic. Very proactive and quick moving to get our site up and running. This has continued even after payment (not so for some), which is refreshing. All amends made quickly and initial design created by the team didn't need much input after supplying the initial brief. Highly recommend.

We truly found a gem in Intouch Tech Services. From the outset, Ross has led every aspect of our engagement with exceptional precision, ensuring that he and his team delivered exactly what was promised. They provide us with comprehensive IT support, equipping our staff with everything they need, from hardware to hands on assistance. Impressively, they designed and launched our website within a week, and we're incredibly grateful for their responsiveness and expertise. Ross and the team have consistently gone above and beyond to meet our needs, even extending their support to one of our closest partners. Their commitment and service have been outstanding!!

From first contact with Ross who understood our needs and perfectly tailored our final requirements, to delivered telephony, this company has been nothing other than exceptionally professional, pro-active and easy to liaise with. Kay has been prompt with documentation and Dave configured everything seamlessly. I wouldn't hesitate to recommend!

Chris outlined a competitive and clear quote which was well-suited to our business requirements. We went with a company local to us for close proximity, but Intouch Tech would've been a strong option if they had had a base close to us. Chris also gave unbiased and constructive advice to help me avoid pitfalls and sense check the package features of the proposal we went for. Thank you Chris.