3CX features
Everything your business needs to communicate.
3CX is a single platform for voice, video, chat, and contact centre — no more juggling separate systems or paying for tools you barely use.
Call Recording & Reporting
Track performance and improve how your team handles calls. Real-time dashboards show wait times, missed calls, and agent activity.
CRM Integration
Connect 3CX to Salesforce, HubSpot, NetSuite and more. Screen-pops, automatic call logging, and click-to-dial in the tools you already use.
Intelligent Call Management
Smart routing, queues, and forwarding rules so every customer reaches the right person first time, every time.
Live Chat Integration
Bring website chat directly into 3CX so sales and support have the full picture — voice, video, and chat in one place.
Video Conferencing
Unlimited meetings with screen share and chat, built in. No extra licence, no third-party tool needed.
Advanced Security
Built-in encryption, secure tunnelling, and regular security updates protect your organisation's communications.
CRM integrations
Connect 3CX To Your CRM or Platform
We build and support custom 3CX integrations so your team gets screen pops, automatic call logging, and click-to-call in the tools you already use. Click through for details on each integration.
WHY CHOSE INTOUCH FOR 3cx
The partner behind the platform
You're not just buying 3CX — you're getting a certified UK partner who installs, configures, integrates, and supports it every day.
Call Recording & Reporting
Track performance and improve how your team handles calls.
Client voices
Trusted by UK businesses
FAQ
3cx questions
The questions UK businesses ask us most before switching to 3CX.
A powerful, all-in-one business phone system and contact center solution crafted for companies of all sizes.
Yes. 3CX includes secure mobile apps and a web client, making remote work effortless.
Absolutely. 3CX supports SIP phones, headsets, and gateways, so you can use much of your current equipment.
Yes. Built-in encryption, secure tunnelling, and regular updates help protect your organisation's communications.
Yes. It integrates with popular CRMs like Salesforce, HubSpot, and Zoho to streamline customer interactions.
Yes. 3CX is designed to grow with your business, whether you're a small start-up or a large enterprise.
Most setups are live within a few days. We handle provisioning, number porting if needed, and training. Complex or multi-site projects may take longer; we'll give you a timeline up front.
No. We can port your existing numbers to 3CX so customers keep calling the same number. We'll confirm porting options during the discovery call.
3CX scales with you. You can add users, sites, and features without replacing the whole system. If you ever need something different, we can discuss options with no obligation.
Why talk to us
Direct access to experts.
You don't deal with call centres or generic scripts. You get experienced telecoms specialists who understand your business and act fast.
0333 370 7000
Mon-Fri 8am-6pm · 24/7 for managed clients
hello@intouchtech.co.uk
Response within 1 business day, guaranteed
United Kingdom
UK-based team, since 2012
