3CX features
3CX is a single platform for voice, video, chat, and contact centre — no more juggling separate systems or paying for tools you barely use.
Track performance and improve how your team handles calls. Real-time dashboards show wait times, missed calls, and agent activity.
Connect 3CX to Salesforce, HubSpot, NetSuite and more. Screen-pops, automatic call logging, and click-to-dial in the tools you already use.
Smart routing, queues, and forwarding rules so every customer reaches the right person first time, every time.
Bring website chat directly into 3CX so sales and support have the full picture — voice, video, and chat in one place.
Unlimited meetings with screen share and chat, built in. No extra licence, no third-party tool needed.
Built-in encryption, secure tunnelling, and regular security updates protect your organisation's communications.
CRM integrations
We build and support custom 3CX integrations so your team gets screen pops, automatic call logging, and click-to-call in the tools you already use. Click through for details on each integration.

WHY CHOSE INTOUCH FOR 3cx
You're not just buying 3CX — you're getting a certified UK partner who installs, configures, integrates, and supports it every day.





Track performance and improve how your team handles calls.
Client voices
FAQ
The questions UK businesses ask us most before switching to 3CX.
3CX is an all-in-one business phone system and contact centre that runs your calls, video meetings and live chat in one place. It suits everyone from a handful of staff up to large, multi-site teams.
Yes. 3CX comes with secure mobile and desktop apps plus a web client, so your team takes work calls from home or on the road as if they were at their desk.
Yes. 3CX supports SIP desk phones, headsets and gateways, so in most cases you keep the equipment you already own.
Yes. Built-in encryption, secure tunnelling and regular updates protect your calls and your wider communications.
Yes. 3CX links to CRMs like Salesforce, HubSpot and Zoho, so calls log automatically and customer records pop up as the phone rings.
Yes. 3CX grows with you, from a small start-up to a large enterprise, without you having to rip it out and start again.
Most setups go live within a few days. We handle the provisioning, port your numbers if needed and train your team. Complex or multi-site projects take longer, and we give you a timeline up front.
No. We port your existing numbers to 3CX, so customers keep calling the same line. We confirm your porting options on the discovery call.
You won't. 3CX scales with you: add users, sites and features without replacing the system. If you ever do want something different, we'll talk options with no obligation.
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UK-based team, since 2012