Enhance customer experience with intelligent inbound call routing that automatically prioritises connecting callers to the agent they previously spoke to.
When the call is answered, the agent sees all relevant customer information and notes instantly, thanks to seamless integration between our smart softphone and your existing CRM or database.
<60 seconds response time
<1 hour response time
<1 hour response time
Connect with Customers on Any Channel, Seamlessly
Use intelligent call and message routing to ensure customers reach the right agent, every time—no matter how they get in touch. Maintain a single customer identity across voice, chat, email, and more.
Connect callers to the best available resource using custom queues based on agent expertise, preferred language, or contact method. Automate routing and enable intuitive self-service options to improve speed and satisfaction.
Give your team a complete view of every customer interaction in one place. With a fully integrated contact centre accessible from any device, agents can work efficiently from anywhere.
Boost performance, motivation, and service quality across your contact centre
Keep your agents happy, engaged, and performing at their best with intelligent workforce management tools, real-time analytics, and clear performance insights. Deliver a better experience for your team, and your customers.
Plan shifts around customer demand, holidays, and training using intelligent workforce tools that keep teams balanced and efficient.
Monitor performance with voice and screen recording, speech analytics, surveys, and fair agent scoring, ensuring service stays high.
Track sentiment, spot trends, and analyse contact patterns to improve customer experience and contact centre performance.
Seamless tools that enhance service delivery, team performance, and customer experience.
Integrate your contact centre with leading business tools to streamline communication, support smarter operations, and drive better customer outcomes. From AI-powered routing to real-time analytics, our integrations help you do more with less.
Use intelligent routing, conversational AI, real-time agent assistance, and actionable insights to improve customer experience and resolution times.
Simplify internal and external communication with one central platform for calls, messages, and collaboration, built for business-wide integration.
Optimise forecasting and scheduling while tracking agent performance with built-in workforce management tools.
Collaborate across teams, support remote agents, and keep stakeholders in the loop.
Bring all your important conversations into one secure platform. With smart integrations and communication tools from Intouch Communications, your teams can resolve issues faster, stay aligned, and improve decision-making, no matter where they work.
Quickly solve issues by accessing a shared directory, using real-time presence sync, and seamlessly transferring or conferencing calls with internal specialists.
Run one-to-one or group coaching sessions using Intouch’s video tools to upskill staff, wherever they’re based.
Send automated alerts and notifications to the right messaging channels, keeping key contacts informed without delay.
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