Managed IT Support packages
Our Managed IT Support Packages provide proactive monitoring, fast issue resolution, and expert guidance, giving you peace of mind and more time to focus on your business. Whether you’re a small team or a growing enterprise, we offer flexible support solutions that adapt as your needs evolve.
All-inclusive packages
Instant Scalability
Advanced Security
+
choose your cyber security package for your devices
Ultimate Intouch tech package
Our support services include everything from your devices to your hosted services, all for a low, fixed monthly fee. You will have a single point of contact, meaning we handle third parties on your behalf. We also provide a dedicated client portal and real-time reporting, allowing you to stay informed with the metrics that matter most to you. Our pricing is fully transparent, and you will never receive an unexpected bill. We promise to agree any additional work with you in advance – if we don’t, you won’t have to pay.
£34.95
/User/month
Services Included
-
Unlimited telephone and remote login support
-
Dedicated, customised portal
-
Real-time reporting
Standard
Entry-level tier providing essential IT support and foundational cyber security.
A stable starting point for businesses seeking reliable technology solutions.
£7.95
/Device/month
Services Included
-
Machine Monitoring
-
Proactive O/S Patching
-
3rd party application patching
-
Anti-virus software
-
Endpoint Detection & Response (EDR) Software
-
Ransomware Protection & Rollback
-
Security Awareness Training & Simulated Attacks
-
Email Threat Protection
-
OneDrive, SharePoint, Teams & Email Backup
-
Cloud (SaaS) Application Security Monitoring
-
Dark Web Monitoring
-
DNS Management
-
Password Management Software
-
Cyber Essentials Consultancy
-
Laptop/Desktop Backup
-
Managed Detection & Response – Endpoint (24 x 7 Security Operations)
Managed Detection & Response – Cloud (24 x 7 Security Operations )
Plus
Mid-tier with enhanced support, proactive monitoring, and robust cybersecurity.
Drives growth with integrated, scalable solutions.
£11.95
/Device/month
Services Included
-
Machine Monitoring
-
Proactive O/S Patching
-
3rd party application patching
-
Anti-virus software
-
Endpoint Detection & Response (EDR) Software
-
Ransomware Protection & Rollback
-
Security Awareness Training & Simulated Attacks
-
Email Threat Protection
-
OneDrive, SharePoint, Teams & Email Backup
-
Cloud (SaaS) Application Security Monitoring
-
Dark Web Monitoring
-
DNS Management
-
Password Management Software
-
Cyber Essentials Consultancy
-
Laptop/Desktop Backup
-
Managed Detection & Response – Endpoint (24 x 7 Security Operations)
-
Managed Detection & Response – Cloud (24 x 7 Security Operations )
Services Included
-
Machine Monitoring
-
Proactive O/S Patching
-
3rd party application patching
-
Anti-virus software
-
Endpoint Detection & Response (EDR) Software
-
Ransomware Protection & Rollback
-
Security Awareness Training & Simulated Attacks
-
Email Threat Protection
-
OneDrive, SharePoint, Teams & Email Backup
-
Cloud (SaaS) Application Security Monitoring
-
Dark Web Monitoring
-
DNS Management
-
Password Management Software
-
Cyber Essentials Consultancy
-
Laptop/Desktop Backup
Managed Detection & Response – Endpoint (24 x 7 Security Operations)
-
Managed Detection & Response – Cloud (24 x 7 Security Operations )
Premium
High-tier offering comprehensive managed services, advanced cybersecurity, and strategic solutions.
Delivers transformative value for complex IT environments.
£17.95
/Device/month
Services Included
-
Machine Monitoring
-
Proactive O/S Patching
-
3rd party application patching
-
Anti-virus software
-
Endpoint Detection & Response (EDR) Software
-
Ransomware Protection & Rollback
-
Security Awareness Training & Simulated Attacks
-
Email Threat Protection
-
OneDrive, SharePoint, Teams & Email Backup
-
Cloud (SaaS) Application Security Monitoring
-
Dark Web Monitoring
-
DNS Management
-
Password Management Software
-
Cyber Essentials Consultancy
-
Laptop/Desktop Backup
-
Managed Detection & Response – Endpoint (24 x 7 Security Operations)
-
Managed Detection & Response – Cloud (24 x 7 Security Operations )
Services Included
-
Machine Monitoring
-
Proactive O/S Patching
-
3rd party application patching
-
Anti-virus software
-
Endpoint Detection & Response (EDR) Software
-
Ransomware Protection & Rollback
-
Security Awareness Training & Simulated Attacks
-
Email Threat Protection
-
OneDrive, SharePoint, Teams & Email Backup
-
Cloud (SaaS) Application Security Monitoring
-
Dark Web Monitoring
-
DNS Management
-
Password Management Software
-
Cyber Essentials Consultancy
-
Laptop/Desktop Backup
-
Managed Detection & Response – Endpoint (24 x 7 Security Operations)
-
Managed Detection & Response – Cloud (24 x 7 Security Operations )
Standard
Entry-level tier providing essential IT support and foundational cyber security.
A stable starting point for businesses seeking reliable technology solutions.
£7.95
/Device/month
Services Included
Machine Monitoring
-
Proactive O/S Patching
3rd party application patching
-
Anti-virus software
-
Endpoint Detection & Response (EDR) Software
-
Ransomware Protection & Rollback
-
Security Awareness Training & Simulated Attacks
-
Email Threat Protection
-
OneDrive, SharePoint, Teams & Email Backup
-
Cloud (SaaS) Application Security Monitoring
-
Dark Web Monitoring
-
DNS Management
-
Password Management Software
-
Cyber Essentials Consultancy
-
Laptop/Desktop Backup
-
Managed Detection & Response – Endpoint (24 x 7 Security Operations)
-
Managed Detection & Response – Cloud (24 x 7 Security Operations )
Plus
Mid-tier with enhanced support, proactive monitoring, and robust cybersecurity.
Drives growth with integrated, scalable solutions.
£11.95
/Device/month
Services Included
-
Machine Monitoring
-
Proactive O/S Patching
-
3rd party application patching
-
Anti-virus software
-
Endpoint Detection & Response (EDR) Software
-
Ransomware Protection & Rollback
-
Security Awareness Training & Simulated Attacks
-
Email Threat Protection
-
OneDrive, SharePoint, Teams & Email Backup
-
Cloud (SaaS) Application Security Monitoring
-
Dark Web Monitoring
-
DNS Management
-
Password Management Software
-
Cyber Essentials Consultancy
-
Laptop/Desktop Backup
-
Managed Detection & Response – Endpoint (24 x 7 Security Operations)
-
Managed Detection & Response – Cloud (24 x 7 Security Operations )
Premium
High-tier offering comprehensive managed services, advanced cybersecurity, and strategic solutions.
Delivers transformative value for complex IT environments.
£17.95
/Device/month
Services Included
-
Machine Monitoring
-
Proactive O/S Patching
-
3rd party application patching
-
Anti-virus software
-
Endpoint Detection & Response (EDR) Software
-
Ransomware Protection & Rollback
-
Security Awareness Training & Simulated Attacks
-
Email Threat Protection
-
OneDrive, SharePoint, Teams & Email Backup
-
Cloud (SaaS) Application Security Monitoring
-
Dark Web Monitoring
-
DNS Management
-
Password Management Software
-
Cyber Essentials Consultancy
-
Laptop/Desktop Backup
-
Managed Detection & Response – Endpoint (24 x 7 Security Operations)
-
Managed Detection & Response – Cloud (24 x 7 Security Operations )
Managed IT Support packages
Our Managed IT Support Packages provide proactive monitoring, fast issue resolution, and expert guidance, giving you peace of mind and more time to focus on your business. Whether you’re a small team or a growing enterprise, we offer flexible support solutions that adapt as your needs evolve.
All-inclusive packages
Instant Scalability
Advanced Security
Standard
Entry-level tier providing essential IT support and foundational cyber security.
A stable starting point for businesses seeking reliable technology solutions.
Services Included
• Unlimited remote support
(helpdesk services)
• Remote Monitoring and Management (RMM) for system health
• Antivirus protection
• Endpoint Detection and Response (EDR) for threat detection
• Ransomware detection
• Advanced software management (patch and update automation)
• Annual review
• Dedicated account manager
Internal Note: Includes services from Kaseya Express (excludes endpoint backup). Ideal for small businesses or those with basic IT needs.
Plus
Mid-tier with enhanced support, proactive monitoring, and robust cybersecurity.
Drives growth with integrated, scalable solutions.
Services Included
• All Standard Package services, plus:
• Anti-Phishing protection (email security)
• User Awareness Training (cybersecurity education)
• User Susceptibility Training (simulated phishing exercises)
• Dark Web Monitoring (credential leak detection)
• Saas Application Management
(e.g., Office 365 optimisation)
• Saas Event Alerting (real-time notifications for anomalies)
• Automated SaaS Event Response (incident mitigation)
• Saas Backup (data protection for cloud apps)
Internal Note: Includes Kaseya User services. Targets businesses needing proactive security and cloud management.
Premium
High-tier offering comprehensive managed services, advanced cybersecurity, and strategic solutions.
Delivers transformative value for complex IT environments.
Services Included
• All Standard and Plus services, plus:
• Managed Detection and Response (MDR) for 24/7 threat monitoring and response
Internal Note: Includes Kaseya Pro. Suited for businesses requiring full IT management and robust security.
Ultimate
Top-tier providing the ultimate in IT and cybersecurity, including penetration testing and vulnerability scanning.
Ensures comprehensive protection, compliance, and strategic alignment.
Services Included
• All Premium services, plus:
• Penetration Testing (simulated cyberattacks to identify weaknesses)
• Regular Vulnerability Scanning (proactive risk identification)
• Advanced Threat Hunting (proactive threat detection)
• Compliance Management (support for GDPR, HIPAA, etc.)
• Premium Support (dedicated account manager, priority response)
Internal Note: Leverages Kaseya's security suite along with Vonahi, Vulscan and Compliance Manager (Rapidfire tools) for pen testing/compliance. Targets enterprises or regulated industries with high security needs.
How We Support Your Business
Strengthen Your Cyber Defences
Minimise the risk of cyber attacks, data breaches, and reputational harm with a proactive, layered approach to security. Our flexible protection strategies secure your systems, data, and devices with clear policies and procedures that lower your exposure to threats.
End-to-End Expertise
From staff training to penetration testing and audits, we give you a full picture of your cyber posture, plus clear steps to strengthen it.
Solutions Built Around You
We take the time to understand your organisation and objectives, delivering data-backed, tailored strategies that match your needs.
Future-Ready Protection
Stay protected as your business evolves with solutions that adapt alongside emerging threats and changing business needs.
Our Cyber Security Service
What You Can Expect from Our Expertise
From certified experts to proactive protection, our services cover everything you need to stay secure, compliant, and resilient in a changing threat landscape.
Expert-led protection
Work with a certified team of cyber security specialists, including Microsoft Solutions Partners and Cyber Essentials Plus-accredited professionals.
Incident response & recovery
Minimise disruption with fast-acting support that keeps your business running during and after security incidents.
Personalised support
Receive tailored advice and strategies aligned to your goals, no matter the complexity or scale of your organisation.
Advanced risk insights
Gain clear visibility of cyber risks across departments and users to shape smarter training and security decisions.
Cyber Essentials certification
Demonstrate your commitment to security and compliance with support to achieve and maintain Cyber Essentials or Cyber Essentials Plus.
Penetration testing
Identify and address vulnerabilities before attackers do, with regular pen testing that uncovers real-world weaknesses in your systems.
STATS
How we performed in 2024
Experience our unmatched IT support with 24/7 monitoring, fast response times and a dedication to excellence. We keep your business running smoothly, with minimal disruption and maximum reliability.
We recently moved provider to Intouch…
We recently moved provider to Intouch Communication and have been extremely happy with the service provided. Intouch are always available to chat and assist and are very helpful when setting up a system. They are efficient and guide you through every step in the process. I cannot recommend them highly enough. Long may it continue.
Les Burrow
02 November 2022
Excellent service, great people
Our experience with InTouch has been superb from the very beginning and we're very glad to be onboard with them! Huge shoutout to some key members of the team (Chris, Joe, Amy & Nikki) who have supported us throughout the implementation of our new system. Such friendly, honest and genuine people! When looking for a new provider, they were the only ones not just trying to push a sale, but actually wanted to connect with us and be completely transparent. They have made the transition from our previous supplier super smooth & easy, not to mention how much of an improvement the software is!! Thank you to all at InTouch, you're doing great.
Nicole
16 April 2024
The service I receive from InTouch Communications is second to none and incredibly refreshing in an automated and impersonal world of ‘communication.’ George Ashley is one of the least pushy salesman I have ever dealt with. In the run up to winning our business he contacted me at regular but ‘non irritating’ intervals and was always patient allowing me to be ready to change providers. (Always a pain to set up). Wrong. This is a myth. InTouch were brilliant and made the transition totally seamless. George is on the button and ready to help in a heartbeat. Cannot recommend enough. Thank you, InTouch Communications.
Kate Heath
02 November 2022
Contact us
Get Intouch
If you’re looking to strengthen your IT infrastructure or enhance your cyber security, we’re here to help. Whether you’re after expert advice or already know what your business needs, don’t hesitate to get in touch.
Call us
0333 370 7000