Phone Systems
3CX, Yeastar or Microsoft Teams Phone, plus call handling, on-hold marketing and whether a contact centre would earn its keep.
Trusted Pen Testing, Industry Certified.
What a technology review is
A Technology Review is a free assessment of what your business technology costs and whether it still fits, run over one call by George Ashley, Senior Account Executive at Intouch Tech. It covers nine areas: your phone system and call handling, line rentals and renewal dates, connectivity, Microsoft 365 licences against actual users, devices, backups, support arrangements, supplier contracts, and what the whole estate costs per person.
You get a written summary afterwards setting out what you are paying for, what to change and in what order, and how your setup compares with how Intouch runs technology for other UK organisations of your size. There is no charge and no obligation to switch supplier.
You get a written summary afterwards setting out what you are paying for, what to change and in what order, and how your setup compares with how Intouch runs technology for other UK organisations of your size. There is no charge and no obligation to switch supplier.
Nine checks, one call
What we actually check
George works through your setup with you and asks the questions a finance director would ask. No jargon, no obligation to change anything.
George Ashley
Senior Account Executive
Runs the review with you, start to finish.
Phone system
Would your phones still work if the office lost its internet?
Business outcome
Eliminate AI blind spots and gain confidence in your AI adoption strategy.
Contracts and renewals
Which line rentals are still billing for services you stopped using?
Business outcome
Increase adoption while reducing risk.
Connectivity
When the broadband drops at 3pm, who do you ring?
Microsoft 365
Are you paying for licences nobody has signed into this year?
Support and suppliers
How many suppliers does one problem have to pass through?
Devices
Which laptops now cost more in support than they save in work?
Backups
If a folder vanished this morning, how far back could you go?
Call handling
Does a call at 8:55am reach a person or a voicemail?
Cost per head
Do you know what your technology costs per person?
Four areas, one conversation
Most businesses have bought these separately over ten years. The review looks at them together, which is usually where the waste turns up.
Connectivity
Business broadband, leased lines, mobile internet and guest WiFi, including what happens to the phones when a line goes down.
Microsoft 365 and Devices
Licence counts against actual users, OneDrive and Teams setup, patch state, and which machines are due replacing rather than fixing.
Support and Suppliers
Who you call, what they are contracted to fix, how long it takes, and how many of them are quietly billing for the same thing.
One number,
one accountable team
one accountable team
Fragmented support is where days disappear. When the phones, the lines, the licences and the laptops sit with one team, nobody gets to point at somebody else.
One Point of Contact
We manage the third parties for you, so a line fault is not your job to chase.
Unlimited Support
Telephone and remote support without counting tickets, on a UK-based helpdesk.
Monitoring Around the Clock
Machines watched 24/7, so most faults are dealt with before anyone reports them.
Visibility You Can Check
A client portal and real-time reporting, so you can see what was raised and what it cost.
What you get,
in writing
in writing
The call is not the deliverable. A short written summary follows it, in language you can take to your board or hand to your current supplier.
What you are paying for. Services, lines and licences set against what your team actually uses.
What to change, in order. The items worth acting on this quarter, and the ones that can wait for a renewal date.
What good looks like. Where your setup sits against how we run it for other UK organisations of your size.
What you are paying for. Services, lines and licences set against what your team actually uses.
What to change, in order. The items worth acting on this quarter, and the ones that can wait for a renewal date.
What good looks like. Where your setup sits against how we run it for other UK organisations of your size.
The team doing the reviewing
98
%
UK organisations
1000
+
UK organisations
12
+
Years in business
99.99
%
Uptime SLA
ISO 27001
And 9001
24
/
7
SOC monitoring
CE PLUS
Certified
FAQ
TECH REVIEW questions
Answers to the questions UK businesses ask us most about the free technology reviews.
Is the technology review really free?
Yes. There is no charge for the review or the written summary, and no obligation to change supplier. You keep the findings either way.
Who carries out the review?
George Ashley, Senior Account Executive at Intouch Tech. Intouch has supported UK organisations since 2012 with an in-house UK team, so there is no offshore helpdesk behind the review or the support that follows it.
What does the review cover?
Your phone system and call handling, line rentals and renewal dates, broadband and leased lines, Microsoft 365 licences against actual users, devices, backups, and who is contracted to support each part of it.
What does managed IT support cost if we move?
The Ultimate package is £49.95 per user per month, which includes unlimited remote support, 24/7 monitoring, Microsoft 365 management and backup. Managed cyber security is charged per device from £7.95 a month when bundled with managed IT.
What does a business phone system cost?
Business VoIP starts at £14.99 per user per month. Business broadband starts at £32 a month for FTTC 40/10, and leased lines start at £229 a month for 100Mb.
Which phone systems do you support?
3CX, Yeastar and Microsoft Teams Phone, alongside leased lines, business broadband, mobile internet, guest WiFi, contact centre and virtual international numbers.
Worried about the cyber side too?
Sam runs the other half of the review: user access, Microsoft 365 security, endpoints, backups, exposed credentials and how your team is using AI.
Sam Kennett
Head of Cyber Security and Sales
Free technology review
Book your technology review
We look at what you have, work out what it is costing you, and hand back plain-English recommendations. No obligation to change supplier.
0333 370 7000
Mon-Fri 8am-5pm · 24/7 for managed clients
[email protected]
Response within 1 business day, guaranteed
United Kingdom
UK-based team, since 2012
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