Education · Cloud telephony
Moving The Regis School from ISDN to 3CX Cloud
The Regis School needed to replace an ageing on-site phone system that had become costly, space-consuming and increasingly difficult to maintain.
At a glance
The Regis School
- Industry: Education
- Organisation size: About 1,600 pupils, ages 11 to 18
- Service: 3CX Cloud phone system
- Environment: Secondary school and Sixth Form moving off ISDN
The challenge
Moving beyond ageing on-site infrastructure
The Regis School relied on an on-site ISDN phone system for day-to-day communication across its wider school environment. Over time, the system had become more expensive to maintain, occupied valuable on-site space and required increasing effort to keep running.
For a school supporting close to 1,600 pupils alongside teaching, administrative and support teams, replacing the system needed to be more than a like-for-like hardware refresh.
The Regis School needed a more manageable approach to telephony that could reduce its reliance on ageing infrastructure, simplify ongoing support and provide a platform better suited to future technology requirements.
The solution
Moving communications to a more flexible platform
Moving telephony into the cloud
Intouch replaced the school's on-site ISDN system with a cloud-hosted 3CX platform. This removed the need to maintain the same physical telephone infrastructure locally and reduced the amount of equipment taking up space on site.
Simplifying ongoing management
With the core phone system hosted in the cloud, the school moved away from maintaining ageing ISDN equipment internally. Intouch could support the platform centrally, giving The Regis School a simpler way to manage day-to-day communications.
Creating room to adapt
3CX provided a more scalable foundation that could be adjusted as users and requirements changed. Instead of continuing to invest in legacy infrastructure, the school gained a platform designed to support future changes without another major hardware replacement.
The results
Key improvements from the migration
£3,000
Saved per year
3
Legacy pressures addressed
Ongoing impact
A stronger foundation for communications and wider resilience
The biggest improvement was not simply replacing one phone system with another. Moving to 3CX changed how The Regis School could manage the infrastructure behind its communications, reducing the physical footprint of the system and moving more of its management into a centrally supported environment. The migration also creates an opportunity to look beyond telephony at the wider resilience of the school's technology environment. As part of the ongoing relationship, Intouch can support The Regis School in reviewing areas such as cyber security and independent penetration testing to help identify potential weaknesses before they become larger risks. Instead of continuing to invest in increasingly difficult-to-maintain legacy technology, The Regis School now has a more flexible communications platform and a clearer path for strengthening the wider technology environment that supports staff, pupils and day-to-day operations.
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