Richmond upon Thames has 12,305 businesses, and 92.7% employ fewer than 10 people. Management consultancies are the biggest group and IT firms come second. Almost one in four working residents is a manager or director, well above the London figure of one in seven.
TW1, TW2, TW9, TW10, TW11, TW12, SW13 and SW14
Consultancies, IT firms and property businesses fill the offices around Richmond station and the Be Richmond BID area. Small partnerships here handle client files under tight confidentiality, so we lock down laptops, enforce two-factor sign-in and control who can open shared folders.
The National Physical Laboratory employs more than 1,000 scientists, engineers and specialists in Teddington, and LGC has its headquarters on Queens Road. Suppliers and spin-outs around them keep test data and client results that must not be altered or lost, so we set up versioned storage and access logs.
Allianz Stadium Twickenham holds 82,000 people, and the Discover Twickenham BID runs to 2029. Pubs, restaurants and event firms need tills, card readers and guest Wi-Fi that cope with a full house on match day.
Royal Botanic Gardens Kew drew more than 2.7 million visitors across its two sites in 2025-26, and The National Archives is close by. Around them, small agencies, practices and advisers work from shops, studios and small offices, and want one number to ring.
Hampton Court Palace recorded 702,918 visits in 2024, and the borough has 21.5 miles of river frontage. Riverside offices need backups held well away from the building, so a flood or burst pipe never takes the only copy.
IT support in Richmond from Intouch Tech is a fixed charge per user each month. Partners, staff and hybrid workers are all covered on the same terms.
Call or email whenever something stops working; there's no limit on requests.
Monitoring of laptops, servers and backups runs overnight and at weekends, and we act on what it flags.
Endpoint security, phishing filters, encryption and two-factor sign-in on every device.
Email, documents and Teams backed up away from your premises and restored by our engineers.
Secure laptops, reliable Wi-Fi and printing for staff who split their week between office and home.
Licences, mailboxes, Teams and SharePoint managed in one place.
Cyber SecurityLinthouse Housing Association
Intouch Tech helped Linthouse replace largely manual security checks with automated testing and additional email protection, giving its ICT team greater visibility of vulnerabilities, clearer priorities and measurable progress over time.
Penetration TestingFashion Retailer
Intouch Tech introduced regular penetration testing, helping the internal IT team identify weaknesses, prioritise remediation and build repeated security testing into its wider cyber security strategy.
Cloud Telephony
VoIP PlatformAristone
"Intouch Communications quickly set up Aristone on our scalable Hosted Communicator VoIP platform, providing local Luton numbers, call recording, remote apps and unlimited support under one simple license."
How support works
Richmond requests go through the same five steps every time. Tap a step to read about it.
Use the 0333 370 7000 helpline or email during the working week, 8am to 5pm. Managed plans include urgent help outside those hours.
Small Richmond teams rarely have time to manage a change of IT supplier. We take it on, from the first audit to the moment your old provider hands over the last password.
We look at every user, laptop, account and licence and write down what needs fixing.
You choose the day; we ask your outgoing provider in writing for access and records.
Your staff start calling us, monitoring switches on and a dedicated account manager is assigned, normally within two weeks.
We then deal with the check-up findings in order of risk.
FAQ
Updated October 2026
No. Our helpdesk and engineers sit in Fleet, Hampshire, which links to Richmond and Twickenham along the M3 and A316. Most support happens remotely, and we book visits for anything that needs hands on site.
Our rate is from £49.95 a user per month, and added cyber security begins at £9.95 a device. We confirm the exact figure once we've checked your current setup at no charge.
Yes. We protect client records with encrypted laptops, two-factor sign-in and folder permissions, keep audit logs, and help you answer the security questions in professional indemnity or FCA reviews.
Yes. We set up storage that keeps every version of a file, logs who changed what, and backs data up off-site, which helps when a client or auditor asks how results are protected.
Yes. We keep tills, card readers, booking systems and guest Wi-Fi running, and keep card payments off the network customers use.
Your work carries on. Backups sit away from your building, staff can work from any laptop with secure access, and we restore files from the off-site copy.
We check your setup, ask your outgoing provider for access and records in writing, agree a handover day and take over, normally inside two weeks, with no downtime for your staff.
Every corner, on both sides of the river: Richmond, Kew, Barnes, Mortlake, East Sheen, Ham, Petersham, Twickenham, St Margarets, Whitton, Teddington, Hampton and Hampton Wick. Nearby we also cover Kingston and Hounslow, and IT Support Wandsworth covers Putney.
Mon-Fri 8am-5pm · 24/7 for managed clients
Response within 1 business day, guaranteed
UK-based team, since 2012
