Shoreditch and Hoxton
Software firms, agencies and fintechs around Curtain Road and Principal Place face investor and client security checks before they hire IT staff. We lock down Microsoft 365, manage laptops and get you through Cyber Essentials.
Intouch Tech provides IT support in Hackney, from Shoreditch to Stoke Newington. We run your helpdesk, cyber security, Microsoft 365 and backups, and we can meet you locally in Hackney.
IT support for a borough of small, fast-growing firms
Hackney has 25,730 businesses, and 98% employ fewer than 50 people. Jobs here grew 39% between 2017 and 2022, against 9% across London. Most firms have no IT manager, so the founder resets passwords and nobody checks the backups.
We take that role. Our helpdesk fixes most problems remotely, and a field engineer comes to your office when a job needs hands: a new starter's laptop, Wi-Fi in a converted warehouse, a move to a bigger studio in Hackney Wick. You get one number and a named account manager.
Business counts: London Borough of Hackney, Economic Development Plan 2025 to 2030 (ONS IDBR 2024; Nomis 2024).
Across the borough
Where we work in Hackney
London Fields and Hackney Downs
Studios in Netil House and Hackney Downs Studios often share one building network. We give your team its own secured network, so other tenants can't reach your files.
Hackney Wick and Here East
Production and design teams at Here East and in the Wick's warehouses move large video files. We size your line, storage and backups to match, with a mobile backup line if the fibre drops.
Dalston and Kingsland Road
Restaurants, bars and shops run tills, card terminals and CCTV next to guest Wi-Fi. We split them onto separate networks, keeping customers away from your payment kit.
Stoke Newington, Clapton and Mare Street
Accountants, therapists, estate agents and charities with fewer than ten staff get the same helpdesk, patching and tested backups as a 200-person firm, at a fixed price per user.
What you get with Intouch Tech
Our IT support in Hackney costs one fixed monthly fee per user. Your staff call one number, then get back to work.
Unlimited helpdesk
Phone and remote support for every user. No ticket limits.
24/7 monitoring and patching
We watch every device and install security updates for you.
Cyber security
EDR, email filtering and dark web monitoring.
Backup and restore
Tested backups of Microsoft 365 and Google Workspace.
On-site and networks
Office moves, Wi-Fi, cabling and leased lines across Hackney.
Microsoft 365
Set-up, licences, Teams, SharePoint and OneDrive.
No obligation, no downtime
Get a free IT health checkfor your Hackney office.
Work we have done for UK organisations
Cyber SecurityLinthouse Housing Association
Moving From Manual Checks to Always-On Security
Intouch Tech helped Linthouse replace largely manual security checks with automated testing and additional email protection, giving its ICT team greater visibility of vulnerabilities, clearer priorities and measurable progress over time.
197Malicious emails quarantined in 30 days
Penetration TestingFashion Retailer
Making Penetration Testing Part of an Ongoing Security Strategy
Intouch Tech introduced regular penetration testing, helping the internal IT team identify weaknesses, prioritise remediation and build repeated security testing into its wider cyber security strategy.
3Vulnerability types uncovered
Cloud Telephony
VoIP PlatformAristone
Local Luton Numbers and Unlimited Support Under One Licence
"Intouch Communications quickly set up Aristone on our scalable Hosted Communicator VoIP platform, providing local Luton numbers, call recording, remote apps and unlimited support under one simple license."
1Simple licence, unlimited support
Response times
What happens when you report a problem
From the first call to an engineer at your desk, this is how IT support for Hackney clients runs. Select a step to see what happens.
01 / 05
Call or email us
One number, 0333 370 7000. Monday to Friday, 8am to 5pm, with 24/7 cover for managed clients.
Moving your IT support to us
Most businesses that ask us about IT support in Hackney already have a provider. We run the handover, so you don't chase your old supplier for passwords.
01
Audit
We review your devices, accounts, licences and security, and send a written report of the gaps.
02
Plan
We agree a switchover date and collect admin access from your current provider.
03
Onboard
We install monitoring and move your support line. Most firms finish in one to two weeks.
04
Support
Your team calls one number from day one, and we fix the audit's gaps in order of risk.
FAQ
IT support questions from Hackney businesses
Updated October 2026
What does managed IT support include?
Managed IT support gives you an outsourced IT department for a fixed monthly fee per user. We answer your staff's calls, monitor and patch devices, run security and backups, and advise on what to buy next.
How much does IT support in Hackney cost?
IT support in Hackney starts at £49.95 per user per month, ex VAT, minimum five users. That covers unlimited phone and remote support, monitoring, a client portal and a named account manager. We quote after a free IT health check.
Can an engineer come to our office in Hackney?
Yes. We fix most issues remotely and book a field engineer for installs, network faults and office moves anywhere in the borough. We can also meet you locally, at your office or a nearby workspace.
Which areas around Hackney do you cover?
Our IT support in Hackney covers the whole borough: Shoreditch, Hoxton, Dalston, London Fields, Hackney Wick, Clapton, Stoke Newington and Woodberry Down. We also cover Islington, Tower Hamlets and the City of London.
Do you work with creative studios and agencies?
Yes. Studios in Netil House, Hackney Downs Studios and Here East run Macs, large files and shared building networks. We manage mixed Mac and Windows teams and put you on your own secured network.
Can you help us pass a client's security questionnaire or get Cyber Essentials?
Yes. We find the gaps, fix them and prepare you for Cyber Essentials or Cyber Essentials Plus. Packages start at £420 plus VAT.
What can Hackney businesses learn from the council's 2020 cyber attack?
In October 2020, ransomware hit Hackney Council. In 2024 the ICO reprimanded the council, finding that attackers had exploited a dormant account with an insecure password and that patches were missing on some devices. The council disputes the findings. We review accounts monthly, enforce multi-factor sign-in and patch every device.
Can you take over from our current IT provider?
Yes. We audit your setup, collect admin access from your current provider and switch you over. Most firms finish onboarding in one to two weeks.
Do you offer 24/7 IT support?
Our helpdesk is open Monday to Friday, 8am to 5pm. Managed clients get 24/7 cover for urgent issues, and monitoring runs around the clock.
What size businesses do you support?
Teams of 5 to 250 users, from a five-person studio in Hackney Downs to a multi-floor office in Shoreditch.
Serving Hackney from our London office
London office: 8 Duncannon Street, London WC2N 4JF
0333 370 7000
[email protected]
Nearest station: Charing Cross, about 2 minutes' walk
Also close: Leicester Square and Embankment
Local meetings: At your office or a workspace near you in Hackney
Trusted UK IT Team
Let's start a conversation
Tell us what you need, from a first health check to a full switch of provider. One UK team has looked after growing businesses since 2012.
0333 370 7000
Mon-Fri 8am-5pm · 24/7 for managed clients
[email protected]
Response within 1 business day, guaranteed
United Kingdom
UK-based team, since 2012
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