Canary Wharf and the Isle of Dogs
Bank suppliers, fintechs and the start-ups at Level39 work under close client and regulator scrutiny. We set up device management, email security and access controls, and keep the evidence that proves them.
Intouch Tech provides IT support in East London, from Canary Wharf and Whitechapel to Stratford and the Royal Docks. We run your helpdesk, cyber security, Microsoft 365 and backups, and we can meet you locally in East London.
IT support for East London's 32,000 businesses
Tower Hamlets and Newham have 32,320 businesses between them, and 98% employ fewer than 50 people. They range from fintech start-ups at Canary Wharf to traders in Spitalfields. Most have no IT manager, so someone in the office ends up resetting passwords.
We take that role. Our helpdesk fixes most problems remotely, and a field engineer comes to you when a job needs hands: a laptop that won't join the Wi-Fi at Canary Wharf, a new starter in Whitechapel, a move to an office at Stratford Cross. You get one number and a named account manager.
Business counts: ONS UK Business Counts 2026 (enterprises), London Boroughs of Tower Hamlets and Newham (via Nomis).
Tower Hamlets and Newham
Where we work in East London
Whitechapel and Aldgate
Health-tech firms, charities and practices near the Royal London Hospital handle sensitive data. We lock down email, enforce multi-factor sign-in and keep tested backups.
Spitalfields and Brick Lane
Agencies, shops and restaurants around the market run Macs, card machines and guest Wi-Fi. We manage the devices and keep payment kit off the customer network.
Stratford and the Olympic Park
New offices keep opening around Stratford Cross and East Bank. We fit them out from bare floor: internet line, Wi-Fi, devices and Microsoft 365, ready for day one.
Royal Docks and Canning Town
Events, logistics and engineering firms around ExCeL and the Royal Docks run teams on site and on the road. We manage laptops and phones wherever staff work and keep a backup internet line ready.
What you get with Intouch Tech
Our IT support in East London costs one fixed monthly fee per user. Your staff call one number, then get back to work.
Unlimited helpdesk
Phone and remote support for every user. No ticket limits.
24/7 monitoring and patching
We watch every device and install security updates for you.
Cyber security
EDR, email filtering and dark web monitoring.
Backup and restore
Tested backups of Microsoft 365 and Google Workspace.
On-site and networks
Office moves, Wi-Fi, cabling and leased lines across Tower Hamlets and Newham.
Microsoft 365
Set-up, licences, Teams, SharePoint and OneDrive.
No obligation, no downtime
Get a free IT health checkfor your East London office.
Work we have done for UK organisations
Cyber SecurityLinthouse Housing Association
Moving From Manual Checks to Always-On Security
Intouch Tech helped Linthouse replace largely manual security checks with automated testing and additional email protection, giving its ICT team greater visibility of vulnerabilities, clearer priorities and measurable progress over time.
197Malicious emails quarantined in 30 days
Penetration TestingFashion Retailer
Making Penetration Testing Part of an Ongoing Security Strategy
Intouch Tech introduced regular penetration testing, helping the internal IT team identify weaknesses, prioritise remediation and build repeated security testing into its wider cyber security strategy.
3Vulnerability types uncovered
Cloud Telephony
VoIP PlatformAristone
Local Luton Numbers and Unlimited Support Under One Licence
"Intouch Communications quickly set up Aristone on our scalable Hosted Communicator VoIP platform, providing local Luton numbers, call recording, remote apps and unlimited support under one simple license."
1Simple licence, unlimited support
Response times
What happens when you report a problem
From the first call to an engineer at your desk, this is how IT support for East London clients runs. Select a step to see what happens.
01 / 05
Call or email us
One number, 0333 370 7000. Monday to Friday, 8am to 5pm, with 24/7 cover for managed clients.
Moving your IT support to us
Most businesses that ask us about IT support in East London already have a provider. We run the handover, so you don't chase your old supplier for passwords.
01
Audit
We review your devices, accounts, licences and security, and send a written report of the gaps.
02
Plan
We agree a switchover date and collect admin access from your current provider.
03
Onboard
We install monitoring and move your support line. Most firms finish in one to two weeks.
04
Support
Your team calls one number from day one, and we fix the audit's gaps in order of risk.
FAQ
IT support questions from East London businesses
Updated October 2026
What does managed IT support include?
Managed IT support gives you an outsourced IT department for a fixed monthly fee per user. We answer your staff's calls, monitor and patch devices, run security and backups, and advise on what to buy next.
How much does IT support in East London cost?
IT support in East London starts at £49.95 per user per month, ex VAT, minimum five users. That covers unlimited phone and remote support, monitoring, a client portal and a named account manager. We quote after a free IT health check.
Can an engineer come to our office in East London?
Yes. We fix most issues remotely and book a field engineer for installs, network faults and office moves anywhere in Tower Hamlets and Newham. We can also meet you locally, at your office or a nearby workspace.
Which areas of East London do you cover?
Our IT support in East London covers Canary Wharf, the Isle of Dogs, Whitechapel, Aldgate, Spitalfields, Stratford, the Olympic Park, Canning Town and the Royal Docks. For Shoreditch, Dalston and Hackney Wick, see IT Support Hackney.
Do you work with fintechs and firms that supply banks?
Yes. Firms that supply banks and other regulated clients get detailed security questionnaires and audits. We set up the controls and keep the evidence those reviews ask for.
Can you help us pass a client's security questionnaire or get Cyber Essentials?
Yes. We find the gaps, fix them and prepare you for Cyber Essentials or Cyber Essentials Plus. Packages start at £420 plus VAT.
How do you stop someone talking their way into our accounts?
A common attack is a phone call to a helpdesk from someone pretending to be a member of staff, asking for a password reset. We set up multi-factor sign-in and identity checks before any reset, so a caller can't talk their way into one of your accounts.
Can you take over from our current IT provider?
Yes. We audit your setup, collect admin access from your current provider and switch you over. Most firms finish onboarding in one to two weeks.
Do you offer 24/7 IT support?
Our helpdesk is open Monday to Friday, 8am to 5pm. Managed clients get 24/7 cover for urgent issues, and monitoring runs around the clock.
What size businesses do you support?
Teams of 5 to 250 users, from a five-person agency in Spitalfields to a head office at Canary Wharf.
Serving East London from our London office
London office: 8 Duncannon Street, London WC2N 4JF
0333 370 7000
[email protected]
Nearest station: Charing Cross, about 2 minutes' walk
Also close: Leicester Square and Embankment
Local meetings: At your office or a workspace near you in East London
Trusted UK IT Team
Let's start a conversation
Tell us what you need, from a first health check to a full switch of provider. One UK team has looked after growing businesses since 2012.
0333 370 7000
Mon-Fri 8am-5pm · 24/7 for managed clients
[email protected]
Response within 1 business day, guaranteed
United Kingdom
UK-based team, since 2012
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.