Book a Free Consultation

The daily friction your team shouldn't have to deal with

These are the problems estate agents tell us about before they connect their phone system to Reapit.

Answering blind. A call comes in and your negotiator has no idea if it's a hot applicant, a landlord chasing a repair, or a cold enquiry — until they've already said hello.

Manual call logging is eating time. After every call, someone opens Reapit, finds the contact, and types up what was said. That's 5–10 minutes of admin per call, multiplied across your whole team, every day.

Constant tab-switching. Negotiators juggle their phone, Reapit, email, and a notepad on every call. Every switch costs focus — and details fall through the cracks.

Call data invisible to management You can't see how many calls are being made, which applicants are being chased, or whether follow-ups are actually happening — because the data lives in the phone system, not Reapit.

Key features of Reapit phone system integration

Every feature below is available regardless of which phone system you use — as long as it supports API or CRM integration (which all major VoIP platforms do).

Automatic Call Logging

Every inbound and outbound call is automatically logged against the matching Reapit contact — capturing timestamp, duration, call direction, and outcome. No manual entry. No missed interactions.

Live Screen Pops on Inbound Calls

The moment a call arrives, Reapit opens the caller's record automatically — showing their property preferences, open enquiries, tenancy details, or sales progression. Your team knows who's calling and why before they say a word.

Click-to-Call from Any Reapit Record

Dial any applicant, landlord, vendor, or tenant directly from their Reapit record with a single click. No mis-dials, no copy-pasting — just click and the call connects through your phone system.

Caller Identification for Unknown Numbers

When a call comes in from a number not yet in Reapit, your team is alerted immediately. A new contact or lead can be created automatically — or manually enriched while still on the call.

Call Recordings Linked to Reapit

Recordings are linked directly to the call log entry in Reapit. Managers can review any conversation, resolve disputes, and coach negotiators — all without leaving the CRM.

Task and Follow-Up Creation

Create follow-up tasks, viewing appointments, or reminders in Reapit directly from a call — so nothing is left to memory and every client commitment is tracked.

Missed Call Alerts with Reapit Context

When a call is missed, your team gets an alert that includes the caller's Reapit record — so they know immediately whether it's a hot applicant or a landlord who needs urgent attention.

Works Across All Offices and Remote Staff

Whether your negotiators are in branch, working from home, or on viewings, the integration works identically via softphone apps. Screen pops and call logging follow the agent, not the desk.

Power of 3cx Reapit integration

Built for every role in your agency

Built on the Reapit Foundations API and 3CX's CRM integration framework — every feature below works across desk phones, the 3CX Web Client, and the 3CX mobile app.

Book A Free Integration Demo

Sales Negotiators

See applicant preferences and sales progression the moment a buyer calls. Click to call vendors and solicitors directly from the sales record. Every call logged automatically — no post-call admin.

Lettings Negotiators

Instantly see whether an inbound call is from a landlord, a tenant, or an applicant — and which property they're associated with. Log maintenance calls, renewal discussions, and viewings without leaving Reapit.

Property Managers

Every contractor call, tenant complaint, and landlord update is logged against the right tenancy record. Missed calls are flagged with full Reapit context so nothing falls through the cracks.

Branch Managers

Finally see call activity data inside Reapit. Track which applicants are being chased, review call recordings when disputes arise, and measure team performance without chasing spreadsheets.

Supported phone systems

We integrate Reapit with a wide range of VoIP and PBX platforms. If yours isn't listed, we can build a custom integration — get in touch and we'll confirm compatibility.

The business case in numbers

Based on typical results reported by teams after connecting their Yeastar phone system to a CRM.

mins

Saved per call on manual Reapit logging

100

Of calls logged — no missed interactions

day

Typical setup time with our team

How we set it up — from first call to go-live

We handle the full integration. You don't need an in-house developer or IT team.

Step 1

1. Discovery Call (30 min)

We review your current phone system, your Reapit modules (Sales, Lettings, Property Management), and the workflows you want to automate. We confirm compatibility and set a clear timeline.

Step 2

Integration & Configuration

We connect your phone system to Reapit via the Foundations API. We configure screen pop triggers, call logging fields, click-to-call, contact sync, and any task creation rules.

Step 3

Testing & Sign-Off

We test inbound calls from known contacts, unknown numbers, missed calls, outbound calls, and remote/mobile calls — verifying every log entry in Reapit before sign-off.

Step 4

Training & Handover

We walk your negotiators and managers through the new workflow. Most teams are fully confident within an hour. We provide a quick-reference guide for new starters.

Step 5

Ongoing Support

Our UK-based team is available post-launch. We monitor for phone system and Reapit API updates that could affect the integration and handle them before they become your problem.

Frequently asked questions

Worried It’ll Be Complicated?
It Doesn’t Have to Be.

Does Reapit support phone system integration?

Yes. Reapit provides the Foundations API which allows third-party phone systems and integration platforms to connect to Reapit CRM. This enables real-time contact sync, call logging, screen pops, and click-to-call functionality.

Which phone systems can be integrated with Reapit?

Any VoIP or PBX platform that supports API or CRM integration can be connected to Reapit. We have pre-built integrations for 3CX, RingCentral, Zoom Phone, 8x8, Aircall, Dialpad, and Twilio. If you use a different system, contact us we can build a custom integration.

Which Reapit modules does the integration support?

The integration works across Reapit's Sales CRM, Lettings CRM, and Property Management modules. Screen pops, call logging, and click-to-call all work against contacts in any module.

How long does setup take?

Most integrations are live within one business day. We configure and test everything you don't need to involve your IT team or contact Reapit support.

Will existing Reapit data be affected?

No. The integration only adds new call log entries going forward. All existing Reapit records, contacts, and history are untouched.

Does it work for remote and mobile staff?

Yes. As long as your phone system has a softphone or mobile app (which all major VoIP platforms do), the integration works identically for remote and on-the-go staff. Screen pops and call logging follow the agent, not the desk.

What if we want to switch phone systems in the future?

Because the integration is built on the Reapit Foundations API, switching your phone system only requires reconfiguring the telephony side your Reapit setup, call logs, and contact data remain intact.

Trusted by UK Businesses Who Take Security Seriously

Government-backed certification | In-house cyber specialists | Fast turnaround

Excellent

Trustpilot

"Before the integration, our sales team was spending the first few minutes of every call scrambling to pull up the customer record. Now NetSuite opens automatically the second the phone rings. Call logging is instant. We've probably saved each rep 30 minutes a day — and our pipeline data is finally accurate.”

Operations Director, B2B Distribution Company

What you need to get started

The Yeastar NetSuite integration has a small set of prerequisites. If you're unsure about any of these, our team will confirm everything on the discovery call.

‍
Yeastar P-Series Phone System — Enterprise Plan or higher (Cloud, Software, or Appliance edition)
NetSuite CRM account with REST API access enabled
Linkus for Google Chrome extension — for click-to-call directly within the NetSuite browser interface
Linkus UC Clients — Web, Desktop, or Mobile (for click-to-call and screen pops)

‍
Not yet on Yeastar? We can supply and configure a Yeastar P-Series system alongside the NetSuite integration as a single project. Get in touch to discuss.

Testimonials

What does are clients says about us

Get Intouch

Ready to improve your cyber security or IT infrastructure?

Speak directly with experienced cyber security specialists no sales pressure, just clear guidance tailored to your business.

Call Us

0333 370 7000

Email Us

hello@intouchtech.co.uk

Thank you!

We have received your submission and will contact you shortly.

If you have any issues, please contact us.

Oops! Something went wrong while submitting the form.

Reapit Phone System Integration: Every Call Logged, Every Client Known