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The daily friction your team shouldn't have to deal with
These are the problems teams tell us about before they connect 3CX to Fixflo
Key features of the Fixflo & 3CX integration
Every feature below works with 3CX, across desk phones, the 3CX Web Client, and the 3CX mobile app.
Automatic call logging
Every inbound and outbound call is automatically logged against the matching Fixflo contact, capturing timestamp, duration, direction, and outcome. No manual entry. No missed interactions.
Live screen pops on inbound calls
The moment a call arrives, Fixflo opens the caller's record, showing their details, tags, campaign history, and notes. Your team knows who's calling and why before they say a word.
Click-to-call from any Fixflo record
Dial any contact or lead directly from their Fixflo record with one click. No mis-dials, no copy-pasting, just click and the call connects through 3CX.
Caller identification for unknown numbers
When a call comes in from a number not yet in Fixflo, your team is alerted. A new contact can be created on the fly, or the number enriched while still on the call.
Call recordings linked to Fixflo
Recordings are attached to the call log in Fixflo. Managers can review conversations, resolve disputes, and coach your team, all without leaving the platform.
Task and follow-up creation
Create follow-up tasks, reminders, or callback notes in Fixflo directly from a call, so nothing is left to memory and every commitment is tracked.
Missed call alerts with Fixflo context
When a call is missed, your team gets an alert that includes the caller's Fixflo record, so they know immediately who it was and whether a quick callback is needed.
Works across office and remote staff
Whether your team is in the office, at home, or on the move, the integration works the same via 3CX web client and mobile app. Screen pops and call logging follow the user, not the desk.
Built for every role on your team
From consultants to operations: screen pops, call logging, and click-to-call work the same for everyone.
Repairs and maintenance staff
See tenant and repair context the moment the phone rings. Click to call from the property or repair record. Every call logged automatically, with no post-call admin.
Lettings and property managers
Instantly see whether an inbound call is from a tenant, a contractor, or a landlord, and what property or repair they're linked to in Fixflo. Log calls and follow-ups without leaving the platform.
Location and team managers
Every call, repair update, and follow-up is logged against the right record. Missed calls are flagged with full Fixflo context so nothing slips.
Operations & management
See call activity inside Fixflo. Track which repairs are being followed up, review recordings when needed, and measure team performance without chasing spreadsheets.
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"Before the integration, our team was spending the first few minutes of every call pulling up the right tenant or repair in Fixflo. Now the screen pop shows who's calling before we answer. Call logging is automatic. We've easily saved each person half an hour a day, and our Fixflo repairs data is finally in sync with our calls."
Operations Director, UK spa and wellness business
Stats
How we performed in 2025
Based on typical results reported by staffing agencies after connecting 3CX to Fixflo
Client satisfaction score
First contact resolution
Average time to resolution
Experience
How we set it up: from demo to go-live
We handle the full integration. You don't need an in-house developer or IT team.
Discovery call (30 min)
We review your 3CX setup, your Zenoti usage (contacts, campaigns, workflows), and what you want to automate. We confirm compatibility and set a clear timeline.
Integration & configuration
We connect 3CX to Zenoti and configure screen pops, call logging fields, click-to-call, contact sync, and any task-creation rules.
Testing across all scenarios
We test inbound calls from known contacts, unknown numbers, missed calls, outbound calls, and remote/mobile, verifying every log entry in Zenoti before sign-off.
Training & handover
We walk your team through the new workflow. Most teams are confident within an hour. We provide a quick-reference guide for new starters.
Ongoing support
Our UK-based team is available after go-live. We monitor 3CX and Zenoti for updates that could affect the integration and handle them before they become your problem.
What you need to get started
The prerequisites are minimal. We'll confirm everything on the discovery call.
3CX phone system (on-premises, cloud, or 3CX StartUP)
Fixflo account with API or integration access
3CX Web Client or mobile app for click-to-call and screen pops (desk phones also supported)
Not yet on 3CX? We can supply and configure 3CX alongside the Fixflo integration as a single project. Get in touch to discuss.
Trusted by businesses across the UK
FAQ about Fixlo
Fixflo questions
Answers to the questions UK businesses ask us most about Fixflo CRM phone integration system.
Does Fixflo support phone system integration?
Yes. We connect Fixflo to your 3CX phone system through a custom integration, so every call links to the right contact or repair case. You get real-time contact sync, automatic call logging, screen pops and click-to-call, captured in Fixflo.
Which phone systems work with Fixflo?
We specialise in connecting 3CX to Fixflo, which suits lettings agents and property managers fielding repair and tenant calls. On a different phone system? Tell us what you run and we'll look at custom options.
Which Fixflo features does the integration support?
It works with your Fixflo contacts, properties and repair cases. We link screen pops, call logging and click-to-call to the records your team uses, so each tenant or contractor call is logged against the right case.
How long does setup take?
Most Fixflo and 3CX integrations go live within one business day. We configure and test everything, so it never becomes a big IT project for your team.
Will existing Fixflo data be affected?
No. The integration only adds new call logs and activity. Your existing Fixflo contacts, properties, repair cases and history stay exactly as they are.
Does it work for remote and mobile staff?
Yes. As long as your team uses the 3CX web client or mobile app, screen pops and call logging work the same from home or out on site visits. The integration follows the user, not the desk.
What if we change phone systems later?
Your Fixflo data and call history stay in Fixflo. If you ever move off 3CX, we'll help you reconnect a new phone system so you keep continuity.
Connect 3CX to Fixflo
0333 370 7000
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United Kingdom
UK-based team, since 2012