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The daily friction your team shouldn't have to deal with
These are the problems estate agents tell us about before they connect their phone system to Reapit.
What the 3CX Reapit integration does
Built on the Reapit Foundations API and 3CX's CRM integration framework — every feature below works across desk phones, the 3CX Web Client, and the 3CX mobile app
Live Screen Pops on Every Inbound Call
The moment a call arrives, Reapit opens the matching contact record automatically — showing the applicant's property preferences, the landlord's portfolio, or the vendor's sales progression. Your team knows who's calling and why before they say a word.
Click-to-Call from Any Reapit Record
Dial any applicant, landlord, vendor, or tenant directly from their Reapit record with a single click. No mis-dials, no copy-pasting numbers — just click and the call connects through 3CX.
Automatic Call Logging in Reapit
Every inbound and outbound call is automatically journalled against the contact in Reapit — capturing date, time, duration, call direction, and outcome. No manual entry. No missed interactions.
Call Recordings Linked to Reapit Contacts
Recordings from 3CX are linked directly to the call log in Reapit. Managers can review any conversation, resolve disputes, and coach negotiators — all from within the CRM.
Missed Call Alerts with Reapit Context
When a call is missed, your team gets an alert that includes the caller's Reapit record — so they know immediately whether it's a hot applicant or a landlord who needs urgent attention.
Contact Sync Across All 3CX Devices
Reapit contacts sync to 3CX in real time — so the caller's name appears on desk phones, the Web Client, and the mobile app. Your team always knows who's calling, wherever they are.
Works Across All Offices and Remote Staff
Whether your negotiators are in branch, working from home, or on viewings, the integration works identically via the 3CX mobile app. Screen pops and call logging follow the agent, not the desk.
Sales & Lettings Workflow Support
The integration works across Reapit's Sales CRM, Lettings CRM, and Property Management modules — so whether a call is about a viewing, a tenancy renewal, or a maintenance issue, it's logged in the right place.
Power of 3cx Reapit integration
Built for every role in your agency
Built on the Reapit Foundations API and 3CX's CRM integration framework — every feature below works across desk phones, the 3CX Web Client, and the 3CX mobile app.
Sales Negotiators
See applicant preferences and sales progression the moment a buyer calls. Click to call vendors and solicitors directly from the sales record. Every call logged automatically — no post-call admin.
Lettings Negotiators
Instantly see whether an inbound call is from a landlord, a tenant, or an applicant — and which property they're associated with. Log maintenance calls, renewal discussions, and viewings without leaving Reapit.
Property Managers
Every contractor call, tenant complaint, and landlord update is logged against the right tenancy record. Missed calls are flagged with full Reapit context so nothing falls through the cracks.
Branch Managers
Finally see call activity data inside Reapit. Track which applicants are being chased, review call recordings when disputes arise, and measure team performance without chasing spreadsheets.
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“Before the integration, our negotiators were answering calls with no idea who was on the other end. Now Reapit opens automatically and they can see the applicant's full history before they've even said hello. Call logging used to take 5 minutes after every call — now it's instant. The team actually use Reapit properly now because the data goes in automatically.”
Branch Manager, Independent Estate Agency
STATS
Real Results with 3CX Reapit integration
Typical outcomes reported by estate agency teams after connecting 3CX to their CRM.
How we set it up — from demo to go-live
We handle the full integration. You don't need an in-house developer or IT team.
1. Discovery Call (30 min)
We review your 3CX version, your Reapit modules (Sales, Lettings, Property Management), and the specific workflows you want to automate. We confirm compatibility on the call.
Integration & Configuration
We test inbound calls from known contacts, unknown numbers, missed calls, outbound calls, and mobile app calls — verifying every log entry in Reapit before sign-off.
Testing Across All Scenarios
We test inbound calls from known contacts, unknown numbers, missed calls, outbound calls, and mobile app calls — verifying every log entry in Reapit before sign-off.
Team Training (1 hour)
We walk your negotiators and managers through the new workflow. Most teams are fully confident within an hour. We provide a quick-reference guide for new starters.
Ongoing Support
Our UK-based team is available post-launch. We monitor for 3CX and Reapit API updates that could affect the integration and handle them before they become your problem.
What you need to get started
The prerequisites are minimal. We'll confirm everything on the discovery call.
- 3CX Phone System — v18 or later (hosted, cloud, or on-premises)
- Reapit account — with Foundations API access (standard on all current Reapit plans)
- 3CX Web Client or desktop app — for click-to-call and screen pops in browser
- 3CX mobile app — optional, for remote and on-the-go staff
Not yet on 3CX? We supply, configure, and support 3CX phone systems for estate agencies of all sizes — and can deliver the Reapit integration as part of a single project. Talk to us about a full setup.
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