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The daily friction your team shouldn't have to deal with
These are the problems estate agents tell us about before they connect their phone system to Reapit.
What you get with Yeastar + Reapit
Built on the Reapit Foundations API and Yeastar's Custom CRM Integration Template — updated in March 2025 with new call note, real-time contact query, and enhanced screen pop features.
Live Screen Pops on Every Inbound Call
The moment a call arrives, Reapit opens the matching contact record automatically — showing the applicant's property preferences, the landlord's portfolio, or the vendor's sales progression. Your team knows who's calling and why before they say a word.
Click-to-Call from Any Reapit Record
Dial any applicant, landlord, vendor, or tenant directly from their Reapit record using the Yeastar Linkus Chrome extension. One click — the call connects through your P-Series. No mis-dials, no copy-pasting.
Automatic Call Logging in Reapit
Every inbound and outbound call is automatically journalled against the matching Reapit contact — capturing date, time, duration, call direction, and status. Zero manual entry. Zero missed interactions.
Call Notes & Disposition Tags
Add notes and call disposition labels (e.g. 'Viewing booked', 'Callback required', 'Not interested') in real time during the call — directly in the Linkus client. Notes are saved automatically to Reapit call logs and CDR.
Real-Time Contact Query
Every inbound and outbound call triggers a live Reapit contact lookup — so even contacts not yet synced to the PBX phonebook are identified instantly. Search Reapit contacts directly from the Linkus dialler without leaving the phone.
Manual Screen Pop on Demand
As well as automatic popups, negotiators can open the Reapit contact record on demand during any call by clicking the CRM tab in the Linkus call window — useful for calls where context is needed mid-conversation.
Auto-Create Reapit Contacts from Unknown Callers
When a call comes in from a number not in Reapit, a '+' icon appears in Linkus. One click creates a new Reapit contact pre-filled with the caller's number — your negotiator adds the name while still on the call.
Call Recording Playback in Reapit
Recordings stored on your Yeastar PBX are linked directly to the call log entry in Reapit. Managers can review any conversation without leaving the CRM — no need to log into the PBX admin panel.
Real-Time Contact Sync Across All Devices
Reapit contacts sync to your Yeastar PBX and all Linkus clients in near-real time. The caller's name appears on desk phones, Linkus Web, Desktop, and Mobile — wherever your team is working.
Power of 3cx Reapit integration
Built for every role in your agency
Built on the Reapit Foundations API and 3CX's CRM integration framework — every feature below works across desk phones, the 3CX Web Client, and the 3CX mobile app.
Sales Negotiators
See applicant preferences and sales progression the moment a buyer calls. Click to call vendors and solicitors directly from the sales record. Every call logged automatically — no post-call admin.
Lettings Negotiators
Instantly see whether an inbound call is from a landlord, a tenant, or an applicant — and which property they're associated with. Log maintenance calls, renewal discussions, and viewings without leaving Reapit.
Property Managers
Every contractor call, tenant complaint, and landlord update is logged against the right tenancy record. Missed calls are flagged with full Reapit context so nothing falls through the cracks.
Branch Managers
Finally see call activity data inside Reapit. Track which applicants are being chased, review call recordings when disputes arise, and measure team performance without chasing spreadsheets.
Yeastar vs other phone systems for Reapit integration
All major VoIP platforms can integrate with Reapit — but Yeastar P-Series offers a few advantages worth knowing about, especially for agencies that want everything in one system.
Automatic + manual on demand
Real-time, saved to Reapit
Not available
Linked directly
Full feature parity
Live lookup on every call
Phonebook sync only (most)
All three available
Included in P-Series plan
Via our team
The business case in numbers
Based on typical results reported by teams after connecting their Yeastar phone system to a CRM.
How we set it up — from Demo to go-live
We handle the full integration. You don't need an in-house developer or IT team.
1. Discovery Call (30 min)
We review your current phone system, your Reapit modules (Sales, Lettings, Property Management), and the workflows you want to automate. We confirm compatibility and set a clear timeline.
Integration & Configuration
We connect your phone system to Reapit via the Foundations API. We configure screen pop triggers, call logging fields, click-to-call, contact sync, and any task creation rules.
Testing & Sign-Off
We test inbound calls from known contacts, unknown numbers, missed calls, outbound calls, and remote/mobile calls — verifying every log entry in Reapit before sign-off.
Training & Handover
We walk your negotiators and managers through the new workflow. Most teams are fully confident within an hour. We provide a quick-reference guide for new starters.
Ongoing Support
Our UK-based team is available post-launch. We monitor for phone system and Reapit API updates that could affect the integration and handle them before they become your problem.
Trusted by UK Businesses Who Take Security Seriously
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“Before the integration, our negotiators were answering calls with no idea who was on the other end. Now Reapit opens automatically and they can see the full client history before they've even said hello. The call notes feature has been a game-changer — everything that used to get scribbled on paper now goes straight into Reapit during the call. Our data quality has improved massively.”
Branch Manager, Independent Estate Agency
What you need to get started
The Yeastar NetSuite integration has a small set of prerequisites. If you're unsure about any of these, our team will confirm everything on the discovery call.
- Yeastar P-Series Phone System — Enterprise Plan or higher (Cloud, Software, or Appliance edition)
- Reapit account — with Foundations API access (standard on all current Reapit plans)
- Linkus UC Clients — Web, Desktop, or Mobile (for screen pops, call notes, and click-to-call)
- Linkus for Google Chrome extension — for click-to-call directly within the Reapit browser interface
Not yet on Yeastar? We supply, configure, and support Yeastar P-Series phone systems for estate agencies of all sizes — and can deliver the Reapit integration as part of a single project. Talk to us about a full setup.
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