Fragmented Suppliers
You have one company for lines, another for the phone system, another for the contact centre. We bring voice, connectivity, and support under one roof. One bill, one point of contact.
Why Businesses Switch To VoIP Voice Provider
Outdated or Inflexible Systems
Your current setup is hard to change, expensive to upgrade, or doesn't support remote working. We offer modern cloud and SIP options that scale and work from anywhere.
Poor Call Quality or Reliability
Calls drop, quality is inconsistent, or you have no visibility when things go wrong. Our platforms are monitored 24/7 with HD voice and resilient connectivity.
Missing Features or Integrations
You need call recording, CRM integration, virtual numbers, or Teams calling but your provider can't deliver. We offer the full range so you can build the solution you need.
Voice Packages To Suit Any Business Requirement
Choose a complete cloud phone system, or add our SIP trunking and lines to your existing system. Need a contact centre, Microsoft Teams calling, virtual numbers, or on-hold marketing? We deliver the full range of voice and VoIP services so you get the right fit, not a one-size-fits-all product.
Our Voice Solutions:
Cloud Phone System
A modern, feature-rich phone system hosted in the cloud. Hardware is off-site; we manage and maintain it. No PBX on your premises. Ideal for businesses that want flexibility, mobility, and one monthly bill.
On-Premise Phone System
A traditional phone system housed in your office. We recommend cloud for most businesses, but on-premise is still the right choice for some. We supply, install, and support on-premise systems when that's what you need.
Contact Centre Solution
A centralised platform for your customer support team. Handle voice, email, chat, and other channels in one place. Intelligent routing, reporting, and optional CRM integration for inbound, outbound, or both.
Who is HVS for?
Small And Medium Businesses
You need a proper business phone system without enterprise price tags. We offer cloud and on-premise options with clear pricing and UK support. Start small and scale.
Contact Centres And Support Teams
You need to handle high volumes of inbound or outbound calls with routing, reporting, and compliance in mind. Our contact centre solutions give you one platform for voice and other channels.
Teams Already Using Microsoft 365
You want calling inside Teams instead of a separate phone app. We provide Microsoft Teams Direct Routing so you get one place for calls, chat, and collaboration.
Businesses With An Existing PBX
You want to keep your current system but reduce costs and get better call rates. Our SIP trunking replaces traditional lines and can cut your bill while keeping your handsets and setup.
Companies Going Global Or Multi-Site
You need UK or international virtual numbers, or consistent calling across sites. We provide numbers and connectivity so you look local and stay reachable everywhere.
What You Get With Our Voice Services?
HVS is Intouch Communications' hosted VoIP phone system. The PBX lives in our secure, resilient data centres, not on your premises. You get enterprise-style features and control without the cost or complexity of an on-site system. Ideal for small and medium businesses, and for home offices that need a proper business number.
01
HD Voice Quality
Clear, reliable call quality across all our systems. We monitor and maintain the platform 24/7, 365 days a year.
02
Superfast, Reliable Connectivity
We provide internet connectivity that works with your voice solution. Leased lines, business broadband, and mobile internet so you get the best possible service.
03
Unified Communications Across Devices
One system across desk phone, PC, mobile, and tablet. Same number, same features. Work from the office, home, or anywhere.
Why A Dedicated Voice Provider Matters
One partner for everything: cloud phone system, on-premise, contact centre, SIP trunking, Teams calling, and virtual numbers. No juggling suppliers. Predictable costs, one bill, and support that knows your whole setup. You get the right solution for your size and goals, not a one-size-fits-all product.
How We Work With You
01
Understand Your Requirement
We listen to your team size, locations, and how you need to use voice (sales, support, hybrid, etc.). We recommend the right solution: cloud, on-premise, contact centre, SIP, or a combination.
02
Design And Quote
We propose a package that fits. Clear pricing, no hidden costs. We'll explain options like virtual numbers, Teams, or on-hold marketing if they add value.
03
Implement And Train
We get you live and show your team how to use the system and apps. Training and support are part of the service so you get value from day one.
04
Support And Evolve
We launch, train your team and provide ongoing support and continuous improvements.
Trusted by Businesses Across the UK
Read verified Trustpilot reviews from real clients using Intouch Tech for managed IT, cyber security and business telecoms.
FAQ
VOICE VOIP questions
What voice solutions do you offer?
We offer cloud phone systems, on-premise phone systems, contact centre solutions, SIP trunking, Microsoft Teams Direct Routing, UK and international virtual numbers, and on-hold marketing. We mix and match these to fit what you need.
Do I need to replace my existing phone system?
Not necessarily. If your PBX is compatible, we add SIP trunking so you keep your system and benefit from our lines and call rates. When you're ready to move to the cloud, we migrate you and usually port your numbers across.
Can we use our phones on PC and mobile?
Yes. Our cloud voice solutions include PC and mobile apps, so you make and take calls, see who's available, reach voicemail and recordings, and message from anywhere. Same number and features on every device.
Do you support Microsoft Teams calling?
Yes. We set up Microsoft Teams Direct Routing, so you get full business calling inside Teams: one app for calls, chat and meetings.
Can we get UK or international virtual numbers?
Yes. We provide UK and international virtual numbers, so you can hold a local presence here or in many other countries, handy for sales, support or moving into new markets.
What about contact centres?
We provide inbound and outbound contact centre solutions on one platform, with call routing, reporting and optional CRM integration. Tell us your call volumes and we'll recommend the right setup.
How do I know which solution is right for me?
Tell us your team size, how you use the phone (general business, contact centre, remote working) and whether you want to keep your current system or go fully cloud. We'll recommend the best fit and give you a clear quote.
GOT AN IT PROBLEM
LET'S FIX IT TOGETHER
We'll review your current setup, call volumes, and team needs โ then recommend the right solution with a clear plan and no disruption to your business.
0333 370 7000
Mon-Fri 8am-6pm ยท 24/7 for managed clients
[email protected]
Response within 1 business day, guaranteed
United Kingdom
UK-based team, since 2012
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