Missing Calls & Lost Sales
Calls go unanswered or to the wrong place. HVS gives you hunt groups, forwarding, and mobility so the right person gets the call. Never miss a call that could have been a sale.
Why Businesses Switch To Hosted VoIP
Rigid, Expensive Systems
Your current system is hard to change and costly to expand. With HVS you add seats and adjust routing in the portal. Simple pricing per user, no big upfront cost.
No Visibility or Self-Service
You can't see who's on a call or change settings without calling a supplier. HVS puts control in your hands with real-time user status and a self-serve portal.
Disasters & Continuity
If something goes wrong, you need calls to keep working. HVS offers automatic call rerouting and resilience so you can maintain business continuity around the clock.
What is HVS Hosted VoIP?
HVS is Intouch Communications' hosted VoIP phone system. The PBX lives in our secure, resilient data centres, not on your premises. You get enterprise-style features and control without the cost or complexity of an on-site system. Ideal for small and medium businesses, and for home offices that need a proper business number.
Fully Hosted and Managed
We host, monitor, and maintain the platform 24/7. You get a professional phone system without servers, cabinets, or upgrade projects. Equipment on your site is kept to a minimum.
One Control Panel
A dedicated web portal gives you browser-based control over your whole system. Manage users, call routing, hunt groups, and settings yourself. No need to call us for everyday changes.
Modular and Scalable
Add or remove users when you need to. Choose the functionality each user needs and the number of concurrent calls. The system scales with your business.
What You Get With Hosted VoIP?
01
Portable Numbers
Keep your existing numbers when you relocate. Add more UK numbers on demand. No need to reprint everything or lose the number customers know.
02
Resilience and Continuity
Automatic call rerouting helps keep you reachable during outages or emergencies. We run and monitor the platform 24/7 so you get continuity without managing it yourself.
03
Scalability
Add new users and services as your team grows. No rip-and-replace. Choose the level of functionality and concurrent calls per user. Evolve when you need to.
04
System Admin and Monitoring
Control the system and see what's happening via the online portal. Tools for both admins and users. Instant changes without waiting for support.
05
User Status and Presence
Users set their status: available, in a meeting, out of the office, or do not disturb. Colleagues see who's free in real time for better routing and fewer missed calls.
06
CTI and CRM Integration
Connect computers and phones, and integrate with CRM software. Log calls, see context, and work more efficiently with your existing tools.
07
Free On-Net Calls
Calls between HVS users and connected sites are free. Cut internal and multi-site calling costs without changing how people work.
08
Zero Upfront Costs
No large capital outlay. Simple, per-user pricing and a clear price list. A flexible, scalable phone service without a big initial investment.
09
Training and Support
Get the most from HVS with training from our team. We help you go live and use the portal and features effectively. Ongoing support is part of the service.
Why Businesses Choose HVS
Missing Calls & Lost Sales
Calls go unanswered or to the wrong place. You lose leads and look unprofessional. HVS gives you hunt groups, forwarding, and mobility so the right person gets the call.
Rigid, Expensive Systems
Your current system is hard to change and costly to expand. With HVS you add seats and adjust routing in the portal. Simple pricing per user, no big upfront cost.
No Visibility or Self-Service
You can't see who's on a call or change settings without calling a supplier. HVS puts control in your hands with real-time user status and a self-serve portal.
Disasters & Continuity
If something goes wrong, you need calls to keep working. HVS offers automatic call rerouting and resilience so you can maintain business continuity around the clock.
How To Get Hosted VoIP
01
Tell us what you need
Share your team size, locations, and must-have features (e.g. hunt groups, recording, mobile app). We'll recommend a setup and number of extensions.
02
We design your system
We configure your numbers, extensions, and call routing. You choose handsets if you need them. Most systems can be ready within a few days.
03
Go live and train
We get your phones and accounts live and show your team how to use the portal, toolbar, and apps. Ongoing support is included.
04
Manage as you grow
Add extensions, change routing, or update settings in the portal. Scale up when you need to, without big upfront cost.
VoIP handsets and devices
We offer a choice of Polycom and Yealink HD IP phones to suit different desk needs, from single-line to multi-line and conference. All work with our hosted platform. You can also use the HVS softphone and mobile app with no desk phone at all.
Who is HVS for?
Small and Medium Businesses
You need enterprise-grade features without the enterprise price tag. HVS gives you a full phone system that's easy to manage and scales as you grow.
Home Offices and Remote Workers
Work from anywhere with the same number, features, and call quality as if you were in the office. The app runs on any device over WiFi or 4G.
Companies that want control
Manage your own extensions, hunt groups, and call routing without raising a support ticket. The web portal puts the whole system in your hands.
Businesses Prioritising Continuity
If your office goes down, calls keep working. Automatic rerouting and platform resilience mean your customers always get through.
Multi-Site Organisations
Connect multiple offices under one system with free on-net calls between sites. Add new locations in days without new hardware or infrastructure.
Why Choose Intouch Tech For HVS Hosted VoIP?
We've been providing business phone systems and connectivity to UK businesses for years. HVS is our own hosted VoIP platform, built for reliability, control, and ease of use.
You get clear per-user pricing, zero upfront costs, and UK-based support. Our data centres are secure and monitored 24/7. If you're ready for a hosted phone system that grows with you, we can help.
Trusted by UK Businesses Who Take Security Seriously
Government-backed certification | In-house cyber specialists | Fast turnaround
โIntouch Tech made Cyber Essentials straightforward. Their cyber team handled everything, and we passed first time.โ
Operations Director, UK SME
FAQ
HVS HosTED VOIP questions
What is HVS?
HVS is Intouch Communications' hosted VoIP phone system. The PBX runs in our data centres, so you get a full business phone system with a self-service web portal and no PBX hardware on site.
How much does HVS cost?
You pay per user, per seat, on a simple price list, with no big upfront costs. You only pay for the users and concurrent calls you need, and we give you a clear quote based on your setup.
Can we keep our existing numbers?
Yes. We port your existing business numbers to HVS so you keep them, and we confirm the porting as part of your setup.
Do we need special phones?
You need IP phones or our softphone app that work with HVS. We supply and configure the right handsets for you, or you skip the desk phone and use the softphone and mobile app.
Can we add users later?
Yes. HVS is modular, so you add or remove seats as your team changes, through the portal or with our help. No need to replace the whole system.
What is the web portal?
The HVS web portal is a browser-based control panel. You use it to manage users, call routing, hunt groups, forwarding and settings from any internet-connected device, without ringing us for everyday changes.
Is there training and support?
Yes. We train your team to get the most from the system and portal, and ongoing support comes with the service. We monitor everything 24/7 and we're here when you need us.
Are calls between our sites free?
Yes. Calls between HVS users and connected sites are on-net and free, which cuts your internal and multi-site call costs.
Trusted by Businesses Across the UK
Read verified Trustpilot reviews from real clients using Intouch Tech for managed IT, cyber security and business telecoms.
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0333 370 7000
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United Kingdom
UK-based team, since 2012
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