Why Businesses Switch To A VoIP Voice Provider
Voice Packages To Suit Any Business Requirement
Choose a complete cloud phone system, or add our SIP trunking and lines to your existing system. Need a contact centre, Microsoft Teams calling, virtual numbers, or on-hold marketing? We deliver the full range of voice and VoIP services so you get the right fit, not a one-size-fits-all product.
Our Voice Solutions:
Cloud Phone System
A modern, feature-rich phone system hosted in the cloud. Hardware is off-site; we manage and maintain it. No PBX on your premises. Ideal for businesses that want flexibility, mobility, and one monthly bill. Add users and features as you grow.
On-Premise Phone System
A traditional phone system housed in your office. We recommend cloud for most businesses, but on-premise is still the right choice for some. We supply, install, and support on-premise systems when that's what you need.
Contact Centre Solution
A centralised platform for your customer support team. Handle voice, email, chat, and other channels in one place. Intelligent routing, reporting, and optional CRM integration. For inbound, outbound, or both.
What is HVS Hosted VoIP?
HVS is Intouch Communications' hosted VoIP phone system. The PBX lives in our secure, resilient data centres, not on your premises. You get enterprise-style features and control without the cost or complexity of an on-site system. Ideal for small and medium businesses, and for home offices that need a proper business number.
Fully Hosted and Managed
We host, monitor, and maintain the platform 24/7. You get a professional phone system without servers, cabinets, or upgrade projects. Equipment on your site is kept to a minimum and tailored to your needs.
One control panel
A dedicated web portal gives you browser-based control over your whole system. Manage users, call routing, hunt groups, and settings yourself. No need to call us for everyday changes.
Modular and Scalable
Add or remove users (seats) when you need to. Choose the functionality each user needs and the number of concurrent calls. The system scales with your business.
More Ways We Support Your Voice
Portable numbers. Keep your existing numbers when you relocate. Add more UK numbers on demand. No need to reprint everything or lose the number customers know.
Resilience and continuity. Automatic call rerouting helps keep you reachable during outages or emergencies. We run and monitor the platform 24/7 so you get continuity without managing it yourself.
Scalability. Add new users and services as your team grows. No rip-and-replace. Choose the level of functionality and concurrent calls per user. Evolve when you need to.
System admin and monitoring. Control the system and see what's happening via the online portal. Tools for both admins and users. Instant changes without waiting for support.
User status and presence. Users set their status: available, in a meeting, out of the office, or do not disturb. Colleagues see who's free in real time. Better internal routing and fewer missed or misrouted calls.
CTI and CRM integration. Connect computers and phones, and integrate with customer relationship management software. Log calls, see context, and work more efficiently with your existing tools.
Free on-net calls. Calls between HVS users and between connected sites are free. Cut internal and multi-site calling costs without changing how people work.
Zero upfront costs. No large capital outlay. Simple, per-user pricing and a clear price list. You get a flexible, scalable phone service without a big initial investment.
Training and support. Get the most from HVS with training from our team. We help you go live and use the portal and features effectively. Ongoing support is part of the service.
Why Businesses Choose HVS
Missing Calls And Lost Sales
Calls go unanswered or to the wrong place. You lose leads and look unprofessional. HVS gives you hunt groups, forwarding, and mobility so the right person gets the call. Never miss a call that could have been a sale.
Rigid, Expensive Systems
Your current system is hard to change and costly to expand. Adding a site or new staff means big projects. With HVS you add seats and adjust routing in the portal. Simple pricing per user, no big upfront cost.
No Visibility Or Self-service
You can't see who's on a call or change settings without calling a supplier. HVS puts control in your hands. User status (available, in meeting, do not disturb) is visible in real time. Manage the system yourself from the portal.
Disasters And Continuity
If something goes wrong, you need calls to keep working. HVS offers automatic call rerouting and resilience so you can maintain business continuity. We monitor the platform around the clock.
How To Get Hosted VoIP
Tell us what you need
Share your team size, locations, and must-have features (e.g. hunt groups, recording, mobile app). We'll recommend a setup and number of extensions.
We design your system
We configure your numbers, extensions, and call routing. You choose handsets if you need them. Most systems can be ready within a few days.
Go live and train
We get your phones and accounts live and show your team how to use the portal, toolbar, and apps. Ongoing support is included.
Manage as you grow
Add extensions, change routing, or update settings in the portal. Scale up when you need to, without big upfront cost.
VoIP handsets and devices
We offer a choice of Polycom and Yealink HD IP phones to suit different desk needs, from single-line to multi-line and conference. All work with our hosted platform. You can also use the HVS softphone and mobile app with no desk phone at all.
Who is HVS for?
Businesses prioritising continuity
You need a proper business phone system without the cost of an on-site PBX. HVS gives you enterprise-style features, one portal, and per-user pricing. Scale as you grow.
Home offices and remote workers
You work from home or run a distributed team. Everyone gets the same business number and features on desk phone, softphone, or app. Full functionality without being in the office.
Companies that want control
You want to manage extensions, routing, and settings yourself. The HVS portal gives you instant, browser-based control. No more waiting for an engineer for routine changes.
Live Chat Integration
You need calls to keep working if something goes wrong. HVS is hosted in resilient data centres with monitoring and rerouting. We look after availability so you can focus on the business.
Why Choose Intouch Tech For HVS Hosted VoIP?
We've been providing business phone systems and connectivity to UK businesses for years. HVS is our own hosted VoIP platform, built for reliability, control, and ease of use.
You get clear per-user pricing, zero upfront costs, and UK-based support. Our data centres are secure and monitored 24/7. If you're ready for a hosted phone system that grows with you, we can help.
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