Connect NetSuite to 3CX
and Turn Calls Into Closed Deals
We help UK businesses integrate 3CX with NetSuite so every call is recorded, tracked, and acted on. Faster sales, better service, fewer mistakes
UK-based specialist
Fast deployment
Built for sales + support teams
Secure & compliant
Your Team Is Losing Sales… And You Don’t Even Know It
Calls aren't logged
Key conversations never make it into NetSuite, so follow-ups slip.
Customers Repeat Themselves
Agents lack context, so customers have to explain everything again.
Sales Follow-Ups Missed
Without automatic tracking, next steps get forgotten and deals go cold.
Losed Visibility
Reporting becomes guesswork when call activity isn’t captured centrally.
Admin replaces selling
Your team wastes time searching, typing notes, and updating records manually.
And the worst part?
You’re paying for PPC, generating leads… and then letting them slip through cracks.
A Real NetSuite + 3CX Integration
That Works the Way Your Business Works
We build and deploy seamless NetSuite and 3CX integrations designed for sales teams, customer service teams, and operations so your calls, contacts and customer records are always connected.
Caller ID screen-pop in NetSuite when the phone rings
Instantly shows the caller’s details in NetSuite the moment the phone rings, so your team answers with context.
Automatic call logging against customer records
Every inbound and outbound call is automatically saved to the right customer record. No manual entry needed.
Click-to-dial from NetSuite
Call customers straight from NetSuite in one click, speeding up follow-ups and reducing misdials.
Call notes and activity tracking for full visibility
Add notes and track call outcomes in one place, giving everyone a clear view of what’s happened and what’s next.
Improved reporting for managers and directors
Get clearer insights on call volumes, response times, and outcomes to manage performance and spot trends quickly.
Reduced admin workload across your entire team
Automates repetitive tasks so your team spends less time logging and more time speaking to customers.
HOW WE WORK
From Call to Customer Record. Automatically
Customer calls your 3CX number
Caller ID is detected instantly.
NetSuite opens the right customer record
Time, duration, agent, and outcome tracked.
Calls are logged automatically
Threat detection with immediate in-house response.
Follow-ups happen faster
Your team takes action while the customer is still warm.
Everything You Need for Sales, Service and Reporting
Custom NetSuite
Record Linking
Link calls to opportunities, cases, projects or custom records for complete activity tracking.
Call Journaling / Call Logging into NetSuite
Automatically log inbound and outbound calls directly into NetSuite with date, time and duration.
Click-to-Dial from NetSuite CRM
Start calls in one click from any NetSuite record, saving time and eliminating misdialled numbers.
Automatic Contact Matching
Automatically match incoming calls to existing contacts, leads or customers in NetSuite.
3CX Screen Pop Integration
with NetSuite
Instantly display the caller’s NetSuite record as the phone rings, so your team has full context before answering.
Sales
Pipeline Visibility
Track call activity against deals to see engagement levels across your pipeline.
Call Notes & Disposition Tracking
Capture structured call notes and outcomes to improve reporting and follow-up.
Support Ticket Linking (optional)
Associate calls with support tickets for faster resolution and better service visibility.
Secure authentication and permissions
Role-based access with secure authentication to protect your data and control visibility.
UK deployment + support
Fully managed UK implementation, onboarding and ongoing expert support.
WHO IT’S FOR
Perfect for Sales Teams, Support Desks and Account Managers
UK-Based Specialists in 3CX
NetSuite Workflows & Business Communications
We take the time to understand your workflow, build the integration around your business, and support it properly so it doesn’t break when you scale.
This isn’t a “plugin install and hope for the best”.
UK-based engineers and project delivery
Experienced 3CX specialists
Integration built around your NetSuite workflow
Secure implementation approach
Support available post-launch
What Happens When NetSuite and 3CX Actually Work Together
Faster follow-ups, cleaner CRM data, and full visibility across sales and support — without manual admin.
3CX
Partner
UK-based
Engineers
NetSuite workflow integration
Secure
Deployment
SALES TEAM | 8–12 USERS
Inbound Leads Stopped Going Cold
SUPPORT DESK | 10–20 USERS
Support Stopped Asking Customers to Repeat Themselves
MANAGEMENT | MULTI-TEAM
Managers Finally Had Call Visibility
We’ll review your 3CX setup, understand your NetSuite workflow, and recommend the most effective integration approach for your business.
Ready to stop losing sales calls?
Let’s Connect Your 3CX System to NetSuite. Properly
If you're investing in PPC, generating inbound leads, and running a sales team…
you can’t afford manual call logging and missed follow-ups.
We’ll help you build an integration that saves time, increases conversions, and gives your team total visibility.
Disclaimer: NetSuite is a registered trademark of Oracle Corporation. InTouch Communications Ltd is a certified 3CX Partner and provides NetSuite integration services.
We are not affiliated with or endorsed by Oracle.
Testimonials
What does are clients says about us
