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The problems your team faces without the integration

These are the most common frustrations we hear from NetSuite users before they connect their 3CX phone system.

Answering without context. A customer calls and your rep has no idea if they're a VIP account, have an overdue invoice, or are chasing a late delivery — until they've already started the conversation

Manual call logging in NetSuite. After every call, someone has to open NetSuite, find the customer record, and type up what was discussed. That's 5–10 minutes of admin per call, across your whole team, every day.

Switching between 3CX and NetSuite. Your team juggles the 3CX client, NetSuite, email, and notes on every call. Every switch costs focus — and details that should be in NetSuite end up nowhere.

Call data siloed from your ERP. Management can see sales orders and support cases in NetSuite, but has no visibility on the calls that drive them. The two datasets never meet — so reporting is always incomplete.

What the 3CX NetSuite integration does

Built on the 3CX CRM Integration Framework and NetSuite's REST API — every feature works across the 3CX Web Client, Desktop app, and Mobile app.

Live Screen Pops with Full ERP Context

The moment a call arrives, NetSuite opens the matching customer record automatically — showing open sales orders, invoice status, support cases, and interaction history. Your team has the full picture before they say a word.

Click-to-Call from Any NetSuite Record

Dial any customer, lead, vendor, or contact directly from their NetSuite record with a single click. No mis-dials, no copy-pasting numbers — the call connects through 3CX instantly.

Automatic Call Logging in NetSuite

Every inbound and outbound call is automatically logged against the matching NetSuite record — capturing date, time, duration, call direction, and the extension that handled it. Zero manual entry.

Call Journal with Outcome Tracking

3CX logs call type (inbound, outbound, missed, unanswered) along with the agent extension and contact name. Managers get a complete, accurate call history inside NetSuite without chasing the team for updates.

Call Recording Playback in NetSuite

Recordings are linked directly to the call log entry in NetSuite. Sales managers can review conversations, resolve disputes, and coach reps — all without leaving the ERP.

Auto-Create NetSuite Contacts from Unknown Callers

When a call comes in from a number not in NetSuite, the integration can automatically create a new contact or lead record — pre-filled with the caller's number — ready for your team to enrich during the call.

Real-Time Contact Sync

NetSuite contacts sync to 3CX in real time — so the caller's name appears on desk phones, the 3CX Web Client, and the mobile app. Your team always knows who's calling, wherever they are.

Works for Remote and Mobile Teams

Whether your team is in the office, working from home, or travelling, the integration works identically via the 3CX mobile app. Screen pops and call logging follow the agent, not the desk.

Who uses 3CX + NetSuite — and how

NetSuite is used across industries — from wholesale distribution to professional services to manufacturing. Here's how the 3CX integration delivers value in each context.

Wholesale & Distribution

When a customer calls about a delivery, your team instantly sees the open sales order, fulfilment status, and any previous support cases — before the customer has finished explaining the issue.

Manufacturing

Sales reps click to call customers directly from NetSuite opportunity records. Every call is logged against the deal, so the pipeline stays accurate without anyone manually updating it.

Professional Services

Account managers see the client's project status, outstanding invoices, and recent interactions the moment they call — enabling informed, personalised conversations that build trust.

B2B eCommerce & Retail

Customer service teams handle order queries faster because NetSuite opens the customer's order history automatically on every inbound call — no more asking 'can I take your order number?'

Trusted by UK Businesses Who Take Security Seriously

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Excellent

Trustpilot

“Before the integration, our customer service team was answering calls with no idea who was on the other end. Now NetSuite opens automatically with the customer's full order history. The number of times someone says ‘I can see your order right here’ in the first ten seconds of a call has transformed how customers perceive us. And the call logging — that used to take up a chunk of everyone's day. Now it just happens.”

Head of Customer Operations, B2B Wholesale Distributor

STATS

Real Results with 3CX Reapit integration

Typical outcomes reported by teams after connecting their phone system to a CRM or ERP.

Saved per call on manual NetSuite logging

~10

MIN

Calls captured — no interaction missed

100

Typical setup time, no downtime

day

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How we set it up — from demo to go-live

We handle the full integration. You don't need an in-house developer or IT team.

Step 1

1. Discovery Call (30 min)

We review your 3CX version and deployment, your NetSuite modules (CRM, ERP, Inventory), and the specific workflows you want to automate. We confirm compatibility and set a clear timeline.

Step 2

Integration & Configuration

We connect 3CX to NetSuite via the CRM Integration Framework and NetSuite REST API. We configure screen pop triggers, call journal fields, contact sync rules, click-to-call, and recording links.

Step 3

Testing Across All Scenarios

Our UK-based team is available post-launch. We monitor for 3CX firmware updates and NetSuite API changes that could affect the integration and handle them proactively.

Step 4

Team Training (1 hour)

We walk your negotiators and managers through the new workflow. Most teams are fully confident within an hour. We provide a quick-reference guide for new starters.

Step 5

Ongoing Support

Our UK-based team is available post-launch. We monitor for 3CX and Reapit API updates that could affect the integration and handle them before they become your problem.

What you need to get started

The prerequisites are minimal. We'll confirm everything on the discovery call.

3CX Phone System — v18 or later (hosted, cloud, or on-premises)
NetSuite account — with REST API access enabled (available on all current NetSuite plans)
3CX Web Client or Desktop app — for click-to-call and screen pops in browser
3CX mobile app — optional, for remote and travelling staff

Not yet on 3CX? We supply, configure, and support 3CX phone systems for businesses of all sizes — and can deliver the NetSuite integration as part of a single project. Talk to us about a full setup.

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Frequently asked questions

Frequently Asked Questions 3CX Reapit Integration

Does 3CX officially support NetSuite integration?

3CX supports custom CRM and ERP integrations via its CRM Integration Framework, which uses XML templates to connect to any system with a REST API. NetSuite's REST API meets this requirement. We have built and deployed this integration for UK businesses.

Which NetSuite modules does the integration support?

The integration connects to NetSuite's CRM layer — so screen pops, call logging, and click-to-call work against customer, lead, vendor, and contact records. If your team also uses NetSuite for sales orders, support cases, or inventory, that data is visible in the screen pop alongside the contact record.

How long does setup take?

Most integrations are live within one business day. We configure and test everything — you don't need to involve your IT team or NetSuite support.

Will existing NetSuite data be affected?

No. The integration only adds new call log entries going forward. All existing NetSuite records, contacts, orders, and history are untouched.

Does it work with the 3CX mobile app for staff on the road?

Yes. Calls made or received via the 3CX mobile app are logged in NetSuite exactly the same as desk phone calls. Screen pops work on mobile too, opening the NetSuite contact in the browser.

Can we route calls based on NetSuite data?

Yes. With 3CX's IVR and call routing features, you can route calls based on caller ID matched to NetSuite records � for example, routing VIP accounts directly to their account manager, or routing by account type or region.

What happens if 3CX or NetSuite release an update?

We monitor both platforms for updates that could affect the integration. If an update requires changes on our side, we handle it proactively — you won't need to raise a support ticket.

Trusted by UK Businesses for 3cx Reapit Integration

Hear from our valued clients

Intouch Tech | intouchtech.co.uk - Trustscore 4.8

Testimonial 1

Testimonial 2

The service I receive from InTouch Communications is second to none and incredibly refreshing in an automated and impersonal world of ‘communication.’
George Ashley is one of the least pushy salesman I have ever dealt with. In the run up to winning our business he contacted me at regular but ‘non irritating’ intervals and was always patient allowing me to be ready to change providers. (Always a pain to set up).
Wrong.
This is a myth.
InTouch were brilliant and made the transition totally seamless.
George is on the button and ready to help in a heartbeat. Cannot recommend enough. Thank you, InTouch Communications.

Competitive and clear quote with helpful advice

Chris outlined a competitive and clear quote which was well-suited to our business requirements. We went with a company local to us for close proximity, but Intouch Tech would've been a strong option if they had had a base close to us. Chris also gave unbiased and constructive advice to help me avoid pitfalls and sense check the package features of the proposal we went for. Thank you Chris.

A Breath of Fresh Air

From first contact with Ross who understood our needs and perfectly tailored our final requirements, to delivered telephony, this company has been nothing other than exceptionally professional, pro-active and easy to liaise with. Kay has been prompt with documentation and Dave configured everything seamlessly. I wouldn't hesitate to recommend!

Ross and the team at Intouch have been

Ross and the team at Intouch have been fantastic. Very proactive and quick moving to get our site up and running. This has continued even after payment (not so for some), which is refreshing. All amends made quickly and initial design created by the team didn't need much input after supplying the initial brief. Highly recommend.

We truly found a gem in Intouch Tech

We truly found a gem in Intouch Tech Services. From the outset, Ross has led every aspect of our engagement with exceptional precision, ensuring that he and his team delivered exactly what was promised. They provide us with comprehensive IT support, equipping our staff with everything they need, from hardware to hands on assistance. Impressively, they designed and launched our website within a week, and we're incredibly grateful for their responsiveness and expertise. Ross and the team have consistently gone above and beyond to meet our needs, even extending their support to one of our closest partners. Their commitment and service have been outstanding!!

We've been using InTouch communications

We've been using in touch communications for about 10 years and I've been very pleased with their service. They've always been available at the other end of the phone and our account manager George has been amazing. He's helped us out with all of our communication needs. I would highly recommend in touch communications for any small business Looking for that extra support.

outstanding service!

Absolutely outstanding service from InTouch Communications! George went above and beyond to ensure everything was handled smoothly and efficiently. His professionalism, clear communication, and genuine care for the customer experience really stood out. The rest of the team were just as impressive – friendly, responsive, and incredibly helpful throughout the entire process. It's rare to come across a company that delivers such a high standard of service across the board. Highly recommend InTouch Communications to anyone looking for a reliable and supportive team!

Intouch Communications - OUTSTANDING!

Intouch Communications have been fantastic from start to finish. The team made the entire process simple and stress-free, guiding us through every step and tailoring solutions to our needs. Special thanks to their knowledgeable and friendly staff who were always quick to respond and happy to help. The transition to our new system was seamless, setup was efficient, and support has been second to none. Pricing was clear, competitive, and great value for the high level of service we received. Highly recommended for anyone looking for reliable, professional, and friendly telecom solutions.

Excellent service from the start

Excellent service from the start. The team are really approachable, easy to contact and efficient with any amendments that needed to be made following initial set up. Although Ross is our account manager, a big thank you to all the team for such a seamless transition.

Transfer to VOIP

Moving a non-tech company to VOIP system was always a worry. The support received from pre-sales, sales, installation team and post sales support at Intouch was exemplary. A very easy experience all round.

Chris could not have been more helpful

Chris could not have been more helpful, he gave me so much really useful advise and helped me make the right decision ‍I would recommend Chris and his company very highly

Super helpful

Super helpful, quick response times, friendly and provide a well rounded service. Chris is our account manager and he has been brilliant throughout the process finding solutions and giving valuable support throughout.

Great company

Great company, George is very helpful and always ready to assist with anything. I highly recommend them.

Great advice and very prompt

Great advice and very prompt response to any questions both over the phone and via email.

James and his team are brilliant

James and his team are brilliant. Have been dealing wit them for 8 years now and not a single reason to complain.

I am extremely happy with the service

I am extremely happy with the service and telephone system of this company. Their prices are really highly competitive, and they are always very responsive. I would highly recommend using Intouch Communications for any telephony needs of the business.

AMAZING!!!

Was extremely quick and easy but also very informative, special mention to Ross who gave us the best deal I was looking for. Support team is exceptional as well, Vitalis is always extremely helpful with any problems we have.

Chris from Intouch has been so helpful

Chris from Intouch has been so helpful throughout the process. Very knowledgable. I was going into this with no prior experience of setting up a telephone system and Chris provided helpful advise and went above any beyond. Highly recommend.

Company switch over

Moved from Daisy Communications who we were very disappointed with. I am so glad we changed to InTouch. From start to finish everyone helped with the switch over. Ross who was my initial contact was great. He explained everything clearly. The support team were quickly available to help with any issues with set up if they occurred. I am very happy with the phones and they are easy to use. Thanks Ross and your team!

Exemplary customer support

We took our time in researching and selecting the right provider for our new business phone system and ultimately selected InTouch for their clear and comprehensive pitch, value for money, and for generally being good to deal with. I'm pleased to say that this level of service continued and the support and communication we receive from them is outstanding. Inevitably, teething problems will arise when introducing a new system, but every enquiry has been responded to within the hour, if not immediately, and we have always been able to speak to someone on the phone right away. The InTouch team are endlessly helpful and entirely professional, and the 3CX system is working for us so far.

I can't thank Chris enough for his

I can't thank Chris enough for his professionalism and excellent customer service.�I reached out to InTouch Communications following our telephone lines going down and Chris quickly supported in terms of next steps etc (they are not our contracted IT support) and guided us to a resolution.‍He was on hand to send out an engineer if required and in fact, saved us a call out charge by following his suggestions over the phone. We are now looking at bringing InTouch onboard as our telephone and IT support due to a great experience.

InTouch Communications

Chris from InTouch Communications helped us navigate which product would be most suitable for our needs, listening and guiding us through the whole process. No question or request was a bother to the company and their support is second to none. The whole project has been well managed and at a price that was very competitive with other companies, would definitely recommend!

Excellent service

We made the move from business mobiles to Intouch voip phones earlier this year. This is something we were initially quite worried about doing.This has made such a difference to our PA business, with everyone with headsets handsfree so they can multitask, they can make internal calls easily and we can divert easily at times of sickness or annual leave. We can also monitor the number of calls per line which is amazing!Chris spoke through the options clearly, he then listened to what we needed and built our bespoke phone line package!Vitalis is our support and he responds at super speed and is always helpful and knowledgeable. Nothing is ever too much trouble for him.Thank you guys!

We recently changed VOIP provider to

We recently changed VOIP provider to Intouch, Chris Knight was the reason we chose Intouch, I had researched a few providers and Intouch was by far the best, Chris guided me through all the options and the transfer went without a hitch and the after sales support is first class, highly recommend Cgris and his team.

Great customer service

Great customer service, very reactive and excellent communication from Ross and George.

We had a fantastic experience with Intouch Communications

We had a fantastic experience with Intouch Communications! Their service was excellent from start to finish. The installation was quick and seamless, and they provided support every step of the way. Our account manager, Chris Knight, was especially helpful—he kept us informed, answered all our questions, and made sure we understood everything. We even received a follow-up call to check that everything was working smoothly. Highly recommend Intouch for their professional service and attentive team!"

Great company and team

We recently switched over from another provider that after time became complacent with customer support focus yet continuously raised our bill every month with no explanation.Ever since switching to InTouch communications, all my queries and issues are dealt with immediately, they are happy to help every time I call and have provided us with an amazing package with no hidden costs which I really appreciate.The company are very personable and hands on, where you deal with real people and you feel confident that they are there to help. Special shoutout to our great account manager Chris who has been so helpful and gone the extra mile to ensure we are receiving an amazing service with a charming smile. I have spoken to a lot of the team and all of them have been great too, shoutout to Benji, Mark, Joe and Amy. Looking forward to continue working with you all.

IP Telephony made easy

Our experience with the team at InTouch has been excellent. They are very hands on and if you have an issue, they will intervene and fix it or help you to fix it. A huge thank you to George, Ross and Amy for being great professionals and giving us a great experience.

I cannot fault a thing! Outstanding service throughout.

I had the utmost pleasure of dealing with Sales Exec - Chris Knight. From our first initial conversation and within a couple of minutes, I was able to identify how well Chris' knowledge is for the products and services they offer at Intouch and overall felt confident with how he handled my endless amount of questions and worries. Chris is very personable, understanding and we had a few laughs along the way. I considered various factors which are important to our business and the wider team- the cost, the support, the onboarding and overall how easy is the tech/software to use. They have succeeded in every aspect and every employee I had the joy of dealing with (Chris, Amy, Benji, Vitalis and George) provided an outstanding service throughout. Our softphones are live and going swimmingly! We are in the process of setting up our Leased Line with them too. I did not hesitate reaching out again for our business mobiles as everything has been exceptional. I cannot fault a thing and they completely made my job stress free.

Soon after my enquiry I was left feeling confident.

Soon after my enquiry, I had an immediate response from Chris Knight from InTouch Comms..As soon as he spoke, he instilled confidence in me. His manner is wonderful, his knowledge and expertise was outstanding and extremely helpful... Very nice man indeed!

Excellent service, great people

Our experience with InTouch has been superb from the very beginning and we're very glad to be onboard with them! Huge shoutout to some key members of the team (Chris, Joe, Amy & Nikki) who have supported us throughout the implementation of our new system. Such friendly, honest and genuine people! When looking for a new provider, they were the only ones not just trying to push a sale, but actually wanted to connect with us and be completely transparent. They have made the transition from our previous supplier super smooth & easy, not to mention how much of an improvement the software is!! Thank you to all at InTouch, you're doing great work!

Great service

I was super impressed with the turn around of a query I made. Thank you again to Vitalis.

Happy New Customer

I am a new customer, I had been in contact with Chris for a while whilst I got quotes from other companies. I chose Intouch as there was no heavy discount which others were using. Joe had me set up in minutes, tested the line and made sure I had a grasp of the app before letting me get on with my day.

Excellent Service!

We've recently signed up with George and the team at Intouch Communications and both the products and service have surpassed our expectations. Harry in support is always available to help when needed and has been professional from start to finish.

Highly Recommend

We were in need of a quick set up with no fuss and thats exactly what we got. Great sales service and quick to respond and chase us.

We recently moved provider to Intouch

We recently moved provider to Intouch Communication and have been extremely happy with the service provided. Intouch are always available to chat and assist and are very helpful when setting up a system. They are efficient and guide you through every step in the process. I cannot recommend them highly enough. Long may it continue.

Great Service

I have worked with George for a number of years now. I have always found him pleasant to deal with and have built up a great working relationship with him. Anything i have ever requested he has helped/obliged with and i look forward to continuing the relationship with him. George is an asset to the organisation.

Pleasure to do business with

Pleasure to do business with. The whole team actually listened to what our needs were and therefore solved issues I’ve had with every other system we have used. We now have a system tailored to our needs at a very reasonable price. FIVE STARS

The service I receive from InTouch…

The service I receive from InTouch Communications is second to none and incredibly refreshing in an automated and impersonal world of ‘communication.’ George Ashley is one of the least pushy salesman I have ever dealt with. In the run up to winning our business he contacted me at regular but ‘non irritating’ intervals and was always patient allowing me to be ready to change providers. (Always a pain to set up). Wrong. This is a myth. InTouch were brilliant and made the transition totally seamless. George is on the button and ready to help in a heartbeat. Cannot recommend enough. Thank you, InTouch Communications.

Intouch have been a great company to…

Intouch have been a great company to deal with. All of the staff are friendly, professional, highly knowledgeable and very helpful. They understand that the industry is complicated and explain everything clearly, in plain English, which was very much appreciated, especially having dealt with previous companies who use a lot of jargon and acronyms! I wouldn't hesitate to recommend them to anybody else.

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3CX NetSuite Integration: Every Call Informed by Your ERP Data