Stay Connected and Supported
with Managed IT Services
From unlimited remote support to proactive monitoring and compliance management, our IT solutions keep your systems running smoothly and your team focused on what matters most.
Get unlimited IT support
Resolve issues fast with help desk services that offer unlimited remote support when you need it most.
Stay ahead with proactive monitoring
Monitor system health 24/7 and fix issues before they disrupt your business.
Streamline software management
Ensure all applications are up to date, secure, and running efficiently with advanced software oversight.
Optimise your SaaS platforms
Get the most out of tools like Microsoft 365 with expert configuration, usage insights, and performance tuning.
Respond to SaaS anomalies instantly
Receive real-time alerts and swift response to unusual login activity or suspicious SaaS behavior.
Protect cloud-based data
Safeguard your SaaS data with automated backups and fast recovery options for platforms like Microsoft 365 and Google Workspace.
Simplify compliance management
Stay aligned with regulations like GDPR and HIPAA through guided compliance support and reporting.
Get premium support that scales
Enjoy dedicated account management, priority response times, and strategic IT planning tailored to your business.
IT Support Without Limits
Unlimited Remote Help Desk & Premium Support
From day-to-day troubleshooting to high-priority issues, our team is your on-demand IT department. Get unlimited remote support plus access to premium services like a dedicated account manager and faster response times when it matters most.
Smarter SaaS
Management & Optimisation
Microsoft 365 Tuning • Application Monitoring • Anomaly Alerts
Maximise the value of your cloud-based tools with fully managed SaaS support tailored to your business. We help UK organisations streamline performance, reduce risk, and improve the way they use platforms like Microsoft 365 and Google Workspace.
What’s Included
Microsoft 365 Optimisation
Ensure your Microsoft 365 environment is secure, efficient, and customised for how your team works, from user access to app integrations.
Real-Time Anomaly Alerts
Detect and respond to unusual login attempts or suspicious activity across your SaaS platforms with immediate notifications and expert support.
SaaS Usage & Performance Insights
Understand how your cloud tools are used, reduce wasted licences, and improve productivity with data-driven optimisation.
Benefits
Enhanced Productivity
Tailored applications enable staff to work more efficiently and perform at their best.
Improved Security
Real-time monitoring detects and prevents unauthorised access before it escalates.
Optimised SaaS Investment
Gain clear insight into your SaaS spend to maximise value from every licence, with fully managed support handling setup, updates, and daily oversight.
Cloud Data Protection & Backup
1 in 3 Businesses Lose Data in Cloud-Based Apps
Safeguarding SaaS Data
We help protect your critical cloud data with automated backup and fast recovery solutions for platforms like Microsoft 365 and Google Workspace, minimising downtime and data loss from accidental deletion or cyber incidents.
Lost files, corrupted documents, or malicious attacks can severely impact operations. Without proper cloud backup, recovering essential data can be time-consuming, costly, or even impossible.
Automatic Daily Backups
Fast, Secure Data Recovery
Protection Against Accidental & Malicious Loss
Monitoring, Maintenance, and Software Oversight that Prevents Disruption
Proactive System Health & Software Management
Stay ahead of problems with 24/7 remote monitoring and management that identifies issues before they impact your business. We ensure your systems remain secure, stable, and high-performing through proactive maintenance and timely software updates.
24/7 Remote Monitoring
Constant health checks on endpoints, servers, and network devices to catch problems early and prevent downtime.
Automated Software Patching
Regular patching of operating systems and third-party applications to maintain security and compliance.
System Performance Management
Track and optimise system health to prevent slowdowns and improve overall efficiency.
Centralised Oversight Dashboard
Gain full visibility of your IT environment through an easy-to-use interface that consolidates monitoring and management tools.
Managed IT Support packages
Our Managed IT Support Packages provide proactive monitoring, fast issue resolution, and expert guidance, giving you peace of mind and more time to focus on your business. Whether you’re a small team or a growing enterprise, we offer flexible support solutions that adapt as your needs evolve.
All-inclusive packages
Instant Scalability
Advanced Security
Ultimate Intouch tech package
Our support services include everything from your devices to your hosted services, all for a low, fixed monthly fee. You will have a single point of contact, meaning we handle third parties on your behalf. We also provide a dedicated client portal and real-time reporting, allowing you to stay informed with the metrics that matter most to you. Our pricing is fully transparent, and you will never receive an unexpected bill. We promise to agree any additional work with you in advance – if we don’t, you won’t have to pay.
£34.95
/User/month
Services Included
-
Unlimited telephone and remote login support
-
Dedicated, customised portal
-
Real-time reporting
+
choose your security add on
Standard
Entry-level tier providing essential IT support and foundational cyber security.
A stable starting point for businesses seeking reliable technology solutions.
£7.95
/Device/month
Services Included
-
Machine Monitoring
-
Proactive O/S Patching
-
3rd party application patching
-
Anti-virus software
-
Endpoint Detection & Response (EDR) Software
-
Ransomware Protection & Rollback
-
Security Awareness Training & Simulated Attacks
-
Email Threat Protection
-
OneDrive, SharePoint, Teams & Email Backup
-
Cloud (SaaS) Application Security Monitoring
-
Dark Web Monitoring
-
DNS Management
-
Password Management Software
-
Cyber Essentials Consultancy
-
Laptop/Desktop Backup
-
Managed Detection & Response – Endpoint (24 x 7 Security Operations)
-
Managed Detection & Response – Cloud (24 x 7 Security Operations )
Plus
Mid-tier with enhanced support, proactive monitoring, and robust cybersecurity.
Drives growth with integrated, scalable solutions.
£11.95
/Device/month
Services Included
-
Machine Monitoring
-
Proactive O/S Patching
-
3rd party application patching
-
Anti-virus software
-
Endpoint Detection & Response (EDR) Software
-
Ransomware Protection & Rollback
-
Security Awareness Training & Simulated Attacks
-
Email Threat Protection
-
OneDrive, SharePoint, Teams & Email Backup
-
Cloud (SaaS) Application Security Monitoring
-
Dark Web Monitoring
-
DNS Management
-
Password Management Software
-
Cyber Essentials Consultancy
-
Laptop/Desktop Backup
-
Managed Detection & Response – Endpoint (24 x 7 Security Operations)
-
Managed Detection & Response – Cloud (24 x 7 Security Operations)
Premium
High-tier offering comprehensive managed services, advanced cybersecurity, and strategic solutions.
Delivers transformative value for complex IT environments.
£17.95
/Device/month
Services Included
-
Machine Monitoring
-
Proactive O/S Patching
-
3rd party application patching
-
Anti-virus software
-
Endpoint Detection & Response (EDR) Software
-
Ransomware Protection & Rollback
-
Security Awareness Training & Simulated Attacks
-
Email Threat Protection
-
OneDrive, SharePoint, Teams & Email Backup
-
Cloud (SaaS) Application Security Monitoring
-
Dark Web Monitoring
-
DNS Management
-
Password Management Software
-
Cyber Essentials Consultancy
-
Laptop/Desktop Backup
-
Managed Detection & Response – Endpoint (24 x 7 Security Operations)
-
Managed Detection & Response – Cloud (24 x 7 Security Operations)
Standard
Entry-level tier providing essential IT support and foundational cyber security.
A stable starting point for businesses seeking reliable technology solutions.
£7.95
/Device/month
Services Included
-
Machine Monitoring
-
Proactive O/S Patching
-
3rd party application patching
-
Anti-virus software
-
Enhanced Detection & Response (EDR) Software
-
Ransomware Protection & Rollback
-
Security Awareness Training & Simulated Attacks
-
Email Threat Protection
-
OneDrive, SharePoint, Teams & Email Backup
-
Cloud (SaaS) Application Security Monitoring
-
Dark Web Monitoring
-
DNS Management
-
Password Management Software
-
Cyber Essentials Consultancy
-
Laptop/Desktop Backup
-
Managed Detection & Response – Endpoint (24 x 7 Security Operations)
-
Managed Detection & Response – Cloud (24 x 7 Security Operations )
Plus
Mid-tier with enhanced support, proactive monitoring, and robust cybersecurity.
Drives growth with integrated, scalable solutions.
£11.95
/Device/month
Services Included
-
Machine Monitoring
-
Proactive O/S Patching
-
3rd party application patching
-
Anti-virus software
-
Enhanced Detection & Response (EDR) Software
-
Ransomware Protection & Rollback
-
Security Awareness Training & Simulated Attacks
-
Email Threat Protection
-
OneDrive, SharePoint, Teams & Email Backup
-
Cloud (SaaS) Application Security Monitoring
-
Dark Web Monitoring
-
DNS Management
-
Password Management Software
-
Cyber Essentials Consultancy
-
Laptop/Desktop Backup
-
Managed Detection & Response – Endpoint (24 x 7 Security Operations)
-
Managed Detection & Response – Cloud (24 x 7 Security Operations)
Premium
High-tier offering comprehensive managed services, advanced cybersecurity, and strategic solutions.
Delivers transformative value for complex IT environments.
£17.95
/Device/month
Services Included
-
Machine Monitoring
-
Proactive O/S Patching
-
3rd party application patching
-
Anti-virus software
-
Enhanced Detection & Response (EDR) Software
-
Ransomware Protection & Rollback
-
Security Awareness Training & Simulated Attacks
-
Email Threat Protection
-
OneDrive, SharePoint, Teams & Email Backup
-
Cloud (SaaS) Application Security Monitoring
-
Dark Web Monitoring
-
DNS Management
-
Password Management Software
-
Cyber Essentials Consultancy
-
Laptop/Desktop Backup
-
Managed Detection & Response – Endpoint (24 x 7 Security Operations)
-
Managed Detection & Response – Cloud (24 x 7 Security Operations)
Our Cyber Security Service
What You Can Expect from Our Expertise
From certified experts to proactive protection, our services cover everything you need to stay secure, compliant, and resilient in a changing threat landscape.
Expert-led protection
Work with a certified team of cyber security specialists, including Microsoft Solutions Partners and Cyber Essentials Plus-accredited professionals.
Incident response & recovery
Minimise disruption with fast-acting support that keeps your business running during and after security incidents.
Personalised support
Receive tailored advice and strategies aligned to your goals, no matter the complexity or scale of your organisation.
Advanced risk insights
Gain clear visibility of cyber risks across departments and users to shape smarter training and security decisions.
Cyber Essentials certification
Demonstrate your commitment to security and compliance with support to achieve and maintain Cyber Essentials or Cyber Essentials Plus.
Penetration testing
Identify and address vulnerabilities before attackers do, with regular pen testing that uncovers real-world weaknesses in your systems.
How We Support Your Business
Strengthen Your Cyber Defences
Minimise the risk of cyber attacks, data breaches, and reputational harm with a proactive, layered approach to security. Our flexible protection strategies secure your systems, data, and devices with clear policies and procedures that lower your exposure to threats.
End-to-End Expertise
From staff training to penetration testing and audits, we give you a full picture of your cyber posture, plus clear steps to strengthen it.
Solutions Built Around You
We take the time to understand your organisation and objectives, delivering data-backed, tailored strategies that match your needs.
Future-Ready Protection
Stay protected as your business evolves with solutions that adapt alongside emerging threats and changing business needs.
STATS
How we performed in 2024
Experience our unmatched IT support with 24/7 monitoring, fast response times and a dedication to excellence. We keep your business running smoothly, with minimal disruption and maximum reliability.
98%
Customer Satisfaction
82%
First Contact Resolution
1 Hour
Average Time To Resolution
We recently moved provider to Intouch…
We recently moved provider to Intouch Communication and have been extremely happy with the service provided. Intouch are always available to chat and assist and are very helpful when setting up a system. They are efficient and guide you through every step in the process. I cannot recommend them highly enough. Long may it continue.
Les Burrow
02 November 2022
Excellent service, great people
Our experience with InTouch has been superb from the very beginning and we're very glad to be onboard with them! Huge shoutout to some key members of the team (Chris, Joe, Amy & Nikki) who have supported us throughout the implementation of our new system. Such friendly, honest and genuine people! When looking for a new provider, they were the only ones not just trying to push a sale, but actually wanted to connect with us and be completely transparent. They have made the transition from our previous supplier super smooth & easy, not to mention how much of an improvement the software is!! Thank you to all at InTouch, you're doing great.
Nicole
16 April 2024
The service I receive from InTouch Communications is second to none and incredibly refreshing in an automated and impersonal world of ‘communication.’ George Ashley is one of the least pushy salesman I have ever dealt with. In the run up to winning our business he contacted me at regular but ‘non irritating’ intervals and was always patient allowing me to be ready to change providers. (Always a pain to set up). Wrong. This is a myth. InTouch were brilliant and made the transition totally seamless. George is on the button and ready to help in a heartbeat. Cannot recommend enough. Thank you, InTouch Communications.
Kate Heath
02 November 2022
Contact us
Get Intouch
If you’re looking to strengthen your IT infrastructure or enhance your cyber security, we’re here to help. Whether you’re after expert advice or already know what your business needs, don’t hesitate to get in touch.
Call us
0333 370 7000