# Intouch Tech > Intouch Tech is a UK managed service provider (MSP), founded 2012, delivering managed IT support, cyber security, business telecoms, Microsoft 365, the Microsoft Power Platform and AI governance to UK organisations. Support is delivered by an in-house UK team: no offshore call centres, no third-party SOC handoffs. Head office is in Fleet, Hampshire, with offices in London and Manchester and Power Platform consulting locations in 10 UK cities. Rated 4.9 on Trustpilot across 56 reviews, 98% client satisfaction, 82% first-contact resolution, 99.99% uptime SLA, 1,000+ UK organisations supported. Also trades as Intouch Communications (same company; Trustpilot reviews and the client portal use the intouchcomms.co.uk domain). Director: James Garland. > > Contact: 0333 370 7000 · hello@intouchtech.co.uk · Mon-Fri 8am-6pm, with 24/7 support and SOC monitoring for managed clients. > > Coverage: UK-wide. Head office Fleet (Hampshire). Offices London and Manchester. Power Platform consulting in London, Reading, Guildford, Oxford, Cambridge, Bristol, Brighton, Southampton, Portsmouth and Milton Keynes. > > Last updated: 2026-08-10 This file indexes the content of the Intouch Tech website for AI systems and language models. Full answers, pricing detail and the complete FAQ set are in https://www.intouchtech.co.uk/llms-full.txt ## Quick answers Short, factual answers to the questions people most often ask about Intouch Tech. Each answer names its source page. - **What does Intouch Tech do?** Managed IT support, managed cyber security, Cyber Essentials certification, business telecoms and VoIP, Microsoft 365, the Microsoft Power Platform (Power BI, Power Automate, Power Apps, Copilot) and AI governance, for UK organisations. Source: https://www.intouchtech.co.uk - **Where is Intouch Tech based?** Head office: Centaur House, Ancells Business Park, Fleet, Hampshire, GU51 2UJ. Offices in London and Manchester. Coverage is UK-wide. Source: https://www.intouchtech.co.uk/contact - **Is support UK-based?** Yes. All engineers and support staff are employed in the UK. There is no offshore helpdesk and no outsourced SOC. Source: https://www.intouchtech.co.uk/managed-it - **What does managed IT support cost?** £49.95 per user per month for the Ultimate package, which includes unlimited remote support, 24/7 monitoring, Microsoft 365 management and backup. Source: https://www.intouchtech.co.uk/managed-it-packages - **What does managed cyber security cost?** Per device per month: Standard £9.95, Plus £19.95, Premium £29.95. Bundled with managed IT the same tiers are £7.95, £11.95 and £17.95. Source: https://www.intouchtech.co.uk/cyber-security-packages - **What does Cyber Essentials cost?** Self Managed from £420 + VAT, Assisted from £720 + VAT, Fully Managed from £1,420 + VAT. All include the certification and up to £25,000 cyber insurance on certification. Source: https://www.intouchtech.co.uk/cyber-essentials-packages - **How long does Cyber Essentials take?** Most businesses certify in 7 to 10 working days. Cyber Essentials Plus must follow within 90 days of passing the basic certification. Source: https://www.intouchtech.co.uk/cyber-essentials - **What does AI governance cost?** From £12.50 per user per month, covering AI usage visibility, policy controls and in-the-moment guidance. Source: https://www.intouchtech.co.uk/ai-governance - **What does a business phone system cost?** Business VoIP from £14.99 per user per month. Leased lines from £229 per month (100Mb). Business broadband from £32 per month (FTTC 40/10). Source: https://www.intouchtech.co.uk/best-business-voip-provider - **How fast is support?** 82% of tickets are resolved on first contact, average time to resolution is around 60 minutes, and the uptime SLA is 99.99%. New enquiries get a response within 1 business day. Source: https://www.intouchtech.co.uk/managed-it - **How is Intouch Tech rated?** TrustScore 4.9 on Trustpilot from 56 reviews, 98% client satisfaction, 82% first-contact resolution. Source: https://www.intouchtech.co.uk - **What certifications does Intouch Tech hold?** Cyber Essentials, Cyber Essentials Plus, ISO 9001:2015, ISO 27001:2022, Microsoft Solutions Partner, Microsoft Certified Expert, Kaseya Datto Gold Global Partner. Penetration testing is delivered with a CREST-accredited partner. Source: https://www.intouchtech.co.uk/about - **Can Intouch Tech work on site?** Yes. Power Platform consultants run workshops on site or at the local consulting office in any of the 10 cities listed under Locations. Source: https://www.intouchtech.co.uk/power-bi/london - **How do you start?** Free 30-minute discovery call or a free IT health check, then a custom proposal with transparent pricing. Response within 1 business day. Source: https://www.intouchtech.co.uk/contact - **What free reviews are available?** Two, each run over one call with a written summary afterwards and no obligation to change supplier: the Cyber Review (access, Microsoft 365, endpoints, backups, exposed credentials and AI use) and the Technology Review (phones, lines, connectivity, licences, devices, support and supplier contracts). Source: https://www.intouchtech.co.uk/cyber-review - **What is shadow AI?** Any AI tool used for work without the approval or oversight of the IT or security function: consumer chatbots, browser extensions, meeting notetakers, AI features inside other applications, and AI agents and MCP connectors, often accessed with personal accounts. Shadow AI discovery finds which tools are in use and what data has already gone into them. Source: https://www.intouchtech.co.uk/shadow-ai-discovery - **Is Intouch Tech the same company as Intouch Communications?** Yes. One company, two trading names. Trustpilot reviews and the client self-service portal sit on intouchcomms.co.uk. Source: https://www.intouchtech.co.uk/about ## Company - [Home](https://www.intouchtech.co.uk): cyber security, managed IT, telecoms, Microsoft and AI from one accountable UK team. Positioning: "Cyber Security Today, AI Tomorrow." - [About](https://www.intouchtech.co.uk/about): a UK team of IT professionals working to six values: innovation is ongoing, support is personal and reliable, solutions are tailored, communication is clear, security is non-negotiable, technology empowers business. Director James Garland builds partnerships rather than just supplying technology. - [Meet the team](https://www.intouchtech.co.uk/meet-the-team): the sales, support and engineering people behind Intouch Tech (named in client reviews: George, Chris, Ross, Joe, Amy, Vitalis and others). - [Careers](https://www.intouchtech.co.uk/careers): current vacancies at Intouch Tech. - [Contact](https://www.intouchtech.co.uk/contact): free IT health check, same-day response in business hours. 0333 370 7000, hello@intouchtech.co.uk. Offices in Fleet, London and Manchester. - [Webinar](https://www.intouchtech.co.uk/webinar): webinars and online events. - [Sitemap](https://www.intouchtech.co.uk/sitemap): HTML index of the site. - [Client portal](https://selfservice.intouchcomms.co.uk): self-service portal for existing clients (Intouch Communications domain). - [Privacy policy](https://www.intouchtech.co.uk/privacy-policy) · [Terms and conditions](https://www.intouchtech.co.uk/terms-and-conditions) ### Key facts - Founded 2012. UK-wide coverage. In-house UK engineers. Director: James Garland. - Trustpilot: TrustScore 4.9 from 56 reviews. 98% client satisfaction. 82% first-contact resolution. Around 60 minutes average time to resolution. 99.99% uptime SLA. 1,000+ UK organisations supported. 24/7 SOC monitoring for managed clients. - Certifications: Cyber Essentials, Cyber Essentials Plus, ISO 9001:2015, ISO 27001:2022. Microsoft Solutions Partner and Microsoft Certified Expert. Kaseya Datto Gold Global Partner. Penetration testing delivered with a CREST-accredited partner. - Industries served: SMEs, schools and education, healthcare and NHS, legal, manufacturing, engineering and aerospace, facilities management, logistics and freight, professional services, games and technology, life sciences, enterprise. - How to engage: response within 1 business day; free 30-minute discovery call; free IT health check (same-day response in business hours); custom proposal with transparent pricing. Free reviews available for cyber security, telecoms and IT, Power BI and automation. - Phone 0333 370 7000. Email hello@intouchtech.co.uk. Hours Mon-Fri 8am-6pm, 24/7 for managed clients. ### Social and third-party profiles - LinkedIn: https://www.linkedin.com/company/intouchtech - Facebook: https://www.facebook.com/IntouchTechPro - Instagram: https://www.instagram.com/intouchtechpro - YouTube: https://www.youtube.com/channel/UCaPiL_rwbfGlvf5tqiOHDLQ - X/Twitter: https://x.com/IntouchTechPro - Trustpilot: https://www.trustpilot.com/review/intouchcomms.co.uk (reviews are published under the Intouch Communications domain; 56 reviews) - Client portal: https://selfservice.intouchcomms.co.uk ## Cyber security - [Managed cyber security](https://www.intouchtech.co.uk/cyber-security): 24/7 monitoring, rapid response and in-house UK experts. The in-house SOC covers email, endpoint and network with real-time visibility and incident response. No outsourcing and no third-party SOC handoffs. Packages per device per month: Standard £9.95, Plus £19.95, Premium £29.95. All tiers include endpoint protection, machine monitoring, anti-virus, EDR and ransomware protection with rollback. - [Cyber security packages](https://www.intouchtech.co.uk/cyber-security-packages): Standard £9.95, Plus £19.95, Premium £29.95 per device per month. Standard covers always-on endpoint protection with core anti-virus and monitoring. Plus adds centralised policy control and organisation-wide visibility. Premium adds enterprise endpoint protection with deeper controls. - [Managed EDR](https://www.intouchtech.co.uk/endpoint-detection): endpoint detection and response with 24/7 monitoring and automated containment, catching ransomware, fileless attacks and stealthy malware that traditional antivirus misses. - [Cloud email security](https://www.intouchtech.co.uk/email-security): detects business email compromise, phishing and account takeover that Microsoft 365 and Google Workspace miss. Connects by API in minutes with no MX changes and no hardware. Behavioural analysis flags impersonation, supplier compromise, spear phishing, credential-harvesting links and account takeover, with 24/7 UK SOC escalation. Third-party figures cited on the page: 1 in 5 phishing emails bypass default Microsoft 365 and Google Workspace filtering; 91% of attacks start in email; £10.5B global BEC losses. - [Vulnerability scanning and management](https://www.intouchtech.co.uk/vulnerability-scanning): continuous scanning across endpoints, servers, cloud (Azure, AWS, Microsoft 365), internet-facing assets, remote access and network. Detects within 24 hours, auto-discovers cloud assets, flags configuration drift, maps findings to Cyber Essentials and ISO 27001. Third-party figures cited on the page: 60% of breaches exploit known unpatched vulnerabilities; 15-day average time to exploit after disclosure. - [Dark web monitoring](https://www.intouchtech.co.uk/dark-web-monitoring): scans dark web marketplaces, forums and breach dumps for compromised credentials and exposed business data, and alerts you before stolen logins are used. - [Penetration testing](https://www.intouchtech.co.uk/penetration-testing): delivered with a CREST-accredited partner. Identifies vulnerabilities, validates controls and delivers a remediation report ranked by risk. Free pen test assessment available. - [Cyber Review](https://www.intouchtech.co.uk/cyber-review): a free cyber security review for UK businesses, run over one call by Sam Kennett, Head of Cyber Security Sales. Covers user access, Microsoft 365 security, device security, backups, endpoints, exposed credentials, shadow AI and data in prompts. A written summary follows with ranked findings. No charge and no obligation to change supplier. - [Technology Review](https://www.intouchtech.co.uk/tech-review): a free telecoms and IT review, run over one call by George Ashley, Senior Account Executive. Covers nine areas: phone system and call handling, line rentals and renewal dates, connectivity, Microsoft 365 licences against actual users, devices, backups, support arrangements, supplier contracts, and what the whole estate costs per person. A written summary follows setting out what you pay for and what to change first. No charge and no obligation to switch supplier. - [Cyber readiness baseline assurance](https://www.intouchtech.co.uk/cyber-readiness-baseline-assurance): a four-step Cyber Readiness Review identifying control gaps across MFA, patching, cloud configuration and access control, with remediation support and evidence documentation for security questionnaires, insurance renewals and certifications. - [Cyber Essentials certification](https://www.intouchtech.co.uk/cyber-essentials): the UK Government-backed scheme covering five technical controls (firewalls, secure configuration, security updates within 14 days, access control, malware protection). Intouch supports both Cyber Essentials and Cyber Essentials Plus. Most businesses certify in 7 to 10 working days, and certificates last 12 months. - [Cyber Essentials packages](https://www.intouchtech.co.uk/cyber-essentials-packages): Self Managed from £420 + VAT, Assisted from £720 + VAT (most popular), Fully Managed from £1,420 + VAT. All include certification and up to £25,000 cyber insurance on certification. - [Self Managed](https://www.intouchtech.co.uk/cyber-essentials-self-managed) · [Assisted](https://www.intouchtech.co.uk/cyber-essentials-assisted) · [Fully Managed](https://www.intouchtech.co.uk/cyber-essentials-fully-managed) - [Cyber Essentials Plus](https://www.intouchtech.co.uk/cyber-essentials-plus): adds an independent hands-on technical audit, vulnerability scanning and workstation tests. Pass basic Cyber Essentials first, then Cyber Essentials Plus within 90 days. - [CE Plus Core](https://www.intouchtech.co.uk/cyber-essentials-plus-core) · [CE Plus Assisted](https://www.intouchtech.co.uk/cyber-essentials-plus-assisted) · [CE Plus Fully Managed](https://www.intouchtech.co.uk/cyber-essentials-plus-fully-managed) - [Cyber Essentials Toolkit](https://www.intouchtech.co.uk/cyber-essentials-toolkit): £145 + VAT. 20+ editable Cyber Essentials-aligned templates: information security, access control, acceptable use, patch management, secure configuration, mobile device and remote working, and incident response policies, plus asset register, access control register, patch tracking log, risk assessment, administrative privilege log, roles and responsibilities matrix and evidence checklist. Delivered electronically in editable Word and Excel-compatible formats, no software to install. Sold only alongside a Cyber Essentials certification purchased through Intouch, and it does not include the assessment or assessor review. - [Cyber security training](https://www.intouchtech.co.uk/cyber-security-training) and [security awareness training](https://www.intouchtech.co.uk/security-awareness-training): phishing simulations and ongoing education covering phishing, malware, data protection, password habits and social engineering. Delivered online, in person or blended, from one-hour modules to full-day workshops, with completion certificates and a recommended 12-month refresher. - [AI governance](https://www.intouchtech.co.uk/ai-governance): visibility and control over AI tool use across a workforce, from £12.50 per user per month. Covers usage visibility, policy development, in-the-moment guidance and compliance reporting aligned to GDPR, the EU AI Act and ISO 42001. Tool-agnostic, covering Microsoft Copilot, ChatGPT, Google Gemini and Claude. Third-party stat cited on the page: 78% of employees use unauthorised personal AI tools at work. - [Shadow AI discovery](https://www.intouchtech.co.uk/shadow-ai-discovery): identifying every AI tool in use across an organisation, including tools nobody approved, and establishing what data has already gone into them. Covers consumer chatbots, data pasted into prompts, personal accounts outside the tenant, connected apps holding standing permissions on Microsoft 365 data, AI features switched on by default inside tools already licensed, leaver accounts, free tiers whose terms may permit training on what you type, meeting notetakers, browser extensions, and AI agents and MCP connectors. Discovery is a point in time; governance is the ongoing control that follows. Included in the free Cyber Review. Third-party figures cited on the page, each with its publisher and sample size, including Salesforce's own 55% rather than the widely repeated 72% claim. ## Managed IT - [Managed IT support](https://www.intouchtech.co.uk/managed-it): proactive 24/7 system health monitoring, unlimited remote helpdesk, Microsoft 365 and Microsoft cloud optimisation, automated backup and recovery for Microsoft 365 and Google Workspace, cloud migration, and GDPR and HIPAA compliance management. Performance figures published on the page: 98% client satisfaction, 82% first-contact resolution, around 60 minutes average time to resolution, 99.99% uptime SLA. - [Managed IT support packages](https://www.intouchtech.co.uk/managed-it-packages): £49.95 per user per month (Ultimate) with a single point of contact, dedicated client portal, real-time reporting and unlimited telephone and remote support. Cyber security bundled with managed IT costs less than standalone: Standard £7.95, Plus £11.95, Premium £17.95 per device per month. - [IT consulting](https://www.intouchtech.co.uk/it-consulting): technology roadmaps and IT strategy aligned to business goals, covering infrastructure, cloud, security and growth decisions. - [Backup and business continuity](https://www.intouchtech.co.uk/backups-and-continuity): 24/7 backup monitoring, fast recovery, support for Windows, macOS, Linux, Android and iOS, regular restore testing, replication to UK datacentres, and full image and file-level backup. - [Onboarding](https://www.intouchtech.co.uk/onboarding): how Intouch takes on new clients across managed IT, cyber security and telecoms with minimal disruption. - [TeamViewer remote support](https://www.intouchtech.co.uk/team-viewer): remote support download for existing clients. ## Microsoft and Power Platform - [Microsoft apps overview](https://www.intouchtech.co.uk/microsoft-apps): hub for the Microsoft tools Intouch supports, covering Power Platform, Microsoft 365, Teams, OneDrive and Copilot, including tenant takeovers and migrations from other providers. - [Microsoft 365](https://www.intouchtech.co.uk/microsoft-365): setup, migration and management. Word, Excel, PowerPoint, Outlook, OneDrive and SharePoint with real-time collaboration. Security includes Advanced Threat Protection, two-factor authentication, encryption in transit and at rest, GDPR compliance, data loss prevention and spam filtering. 99.9% uptime SLA, 50GB mailbox and 1TB OneDrive per user. - [Microsoft Power Platform](https://www.intouchtech.co.uk/microsoft-power-platform): the low-code suite (Power Apps, Power Automate, Power BI, Power Pages) connected through Dataverse to Microsoft 365 and Dynamics 365. - [Microsoft Power BI](https://www.intouchtech.co.uk/microsoft-power-bi): dashboards built from spreadsheets, CRMs and finance systems. Deliverables: role-based dashboards, data integration (Excel, SQL Server, Microsoft 365, Dynamics 365, SharePoint, Salesforce, ServiceNow, Azure DevOps, Snowflake, Google Analytics, accounting tools), data modelling, governance and row-level security with certified datasets, managed service after go-live, training from report reader to DAX, and licensing reviews across Pro, Premium and capacity. Reports export to PowerPoint and embed live in SharePoint and Teams. Free Power BI review available. Local pages in 10 cities, listed under Locations. - [Microsoft Power Automate](https://www.intouchtech.co.uk/microsoft-power-automate): cloud flows, desktop flows (RPA) and business process flows automating approval routing, notifications, data entry, invoice handling, staff onboarding, file management, CRM updates and reporting, with AI Builder reading documents and triggering actions. Figures published on the page: 40+ hours saved per month and 80% fewer manual errors. Connects Microsoft 365, Dynamics 365, SQL Server, Salesforce, Power BI and Power Apps, with custom connectors or desktop flows where no standard connector exists. Cloud flows need a Microsoft work or school account: since 27 July 2025 Microsoft no longer supports personal accounts such as Gmail or Outlook.com. Premium connectors, desktop flows and RPA need extra licensing, quoted up front. Free automation audit available. Local pages in 10 cities. - [Microsoft Power Apps](https://www.intouchtech.co.uk/microsoft-power-apps): custom canvas and model-driven low-code apps replacing spreadsheets, paper forms and manual tools, on web and mobile, connected to Microsoft 365, Dataverse, SharePoint and SQL. Includes forms, approvals, dashboards, built-in data validation, role-based access and offline-ready mobile use. Figures published on the page: first working app in a day, 1,000 Power Platform connectors, 80% less hand-coding with low-code. Local pages in 10 cities. - [Microsoft Copilot](https://www.intouchtech.co.uk/microsoft-copilot): Microsoft 365 Copilot across Word, Excel, Outlook and Teams. Drafts content, summarises threads, analyses data and automates repetitive tasks from plain-language prompts. Copilot only sees files each user can already open, and Microsoft does not use your business data to train its models. Licensing and rollout handled by Intouch. Demo available. - [Microsoft Teams](https://www.intouchtech.co.uk/microsoft-teams): Teams setup, governance and support across chat, meetings, calling and file collaboration. - [Microsoft OneDrive](https://www.intouchtech.co.uk/microsoft-one-drive): cloud file storage and sync, 1TB per user on Microsoft 365 business plans, with sharing controls, version history, activity logs and offline access. ## Telecoms and connectivity - [Business telecoms overview](https://www.intouchtech.co.uk/business-telecoms): hub for phone systems (3CX, Microsoft Teams Phone, Yeastar), connectivity and customer communication tools. - [Voice and VoIP service provider](https://www.intouchtech.co.uk/voice-voip-service-providers): one supplier for cloud phone systems, on-premises systems, contact centre, SIP trunking, Microsoft Teams Direct Routing and virtual numbers, with one bill and one support contact. Suits SMEs, contact centres, Microsoft 365 teams, businesses keeping an existing PBX, and multi-site or international operations. - [Best business VoIP provider](https://www.intouchtech.co.uk/best-business-voip-provider): business VoIP phone systems from £14.99 per user per month, with activation in as little as 10 minutes and UK support. Calls run over your internet connection, so there is no on-site switchboard. - [Hosted VoIP systems](https://www.intouchtech.co.uk/hosted-voip-systems) and [HVS hosted VoIP systems](https://www.intouchtech.co.uk/hvs-hosted-voip-systems): HVS is Intouch Communications' hosted VoIP platform, with the PBX in resilient UK data centres instead of on your premises. HD voice, 24/7 platform monitoring, one system across desk phone, PC, mobile and tablet. Supports Polycom and Yealink IP phones, softphone apps and call recording. See also [VoIP system features](https://www.intouchtech.co.uk/hvs-voip-system-features), [VoIP handsets](https://www.intouchtech.co.uk/hvs-voip-handsets) and [VoIP system security](https://www.intouchtech.co.uk/latest-voip-phone-system-security). - [3CX phone system](https://www.intouchtech.co.uk/3cx-phone-system): cloud 3CX bringing voice, video and chat onto one platform, with mobile, desktop and web clients, SIP desk phone support and CRM integration. - [Microsoft Teams phone system](https://www.intouchtech.co.uk/microsoft-teams-phone-system): a cloud phone system inside Teams, with business calling, auto attendants, call queues, voicemail transcription, transfers and multi-device calling. Enabled through Microsoft Calling Plans, Operator Connect or Direct Routing. Offer on the page: 20% off consultancy and setup for existing Office 365 customers. - [Yeastar phone system](https://www.intouchtech.co.uk/yeastar-phone-system): VoIP for SMEs combining voice, messaging, conferencing and presence. The Linkus app turns Android, iOS and desktop into office extensions. CRM integration (Salesforce, HubSpot, Microsoft Dynamics 365, Outlook, Google Contacts), call recording, click-to-call and video conferencing. - [Connectivity](https://www.intouchtech.co.uk/connectivity): hub for business internet, covering broadband and leased lines up to 1000Mb with 24/7 support. - [Leased lines](https://www.intouchtech.co.uk/leased-line-internet): your own dedicated symmetric fibre up to 10Gbps with completely unlimited usage, 24/7 UK technical support and a 4-hour premium fault SLA. 100Mb from £229 a month (suits 20 to 60 users), 500Mb from £349, 1000Mb from £449, higher speeds on application. - [Business broadband](https://www.intouchtech.co.uk/business-broadband): FTTC and FTTP from 40Mb to 1000Mb. FTTC 40/10 from £32 a month (1 to 6 users), FTTC 80/20 from £37 (7 to 10 users). FTTP 40/10 from £37, 80/20 from £42, rising to £99 for 1000Mb. Every package includes a free business router and delivery, free activation and Openreach installation, and an enhanced care level for faster fault resolution. - [Mobile internet](https://www.intouchtech.co.uk/mobile-internet): managed 4G and 5G up to 150Mbps with enterprise security, installed within 48 hours, for sites where fibre is unavailable. Works with all major UK networks. - [Guest WiFi](https://www.intouchtech.co.uk/guest-wifi): managed guest WiFi kept separate from and protected against the core business network. - [Inbound contact centre](https://www.intouchtech.co.uk/inbound-contact-centre): voice, chat and email in one platform with intelligent routing, a unified agent workspace, call recording, speech analytics and real-time insight. Target response times published on the page: phone under 60 seconds, email under 1 hour, web form under 1 hour. - [Music and marketing on hold](https://www.intouchtech.co.uk/music-on-hold-marketing): branded on-hold audio that promotes services while callers wait. ### Virtual international phone numbers by country Intouch Tech supplies local-presence virtual numbers in 59 countries, each with its own page at /virtual-phone-numbers/{country}. Calls route back to your existing team and phone system. Overview: https://www.intouchtech.co.uk/virtual-international-phone-numbers Countries covered: [Argentina](https://www.intouchtech.co.uk/virtual-phone-numbers/argentina), [Australia](https://www.intouchtech.co.uk/virtual-phone-numbers/australia), [Austria](https://www.intouchtech.co.uk/virtual-phone-numbers/austria), [Bangladesh](https://www.intouchtech.co.uk/virtual-phone-numbers/bangladesh), [Belgium](https://www.intouchtech.co.uk/virtual-phone-numbers/belgium), [Belize](https://www.intouchtech.co.uk/virtual-phone-numbers/belize), [Brazil](https://www.intouchtech.co.uk/virtual-phone-numbers/brazil), [Bulgaria](https://www.intouchtech.co.uk/virtual-phone-numbers/bulgaria), [Cambodia](https://www.intouchtech.co.uk/virtual-phone-numbers/cambodia), [Canada](https://www.intouchtech.co.uk/virtual-phone-numbers/canada), [Chile](https://www.intouchtech.co.uk/virtual-phone-numbers/chile), [China](https://www.intouchtech.co.uk/virtual-phone-numbers/china), [Colombia](https://www.intouchtech.co.uk/virtual-phone-numbers/colombia), [Costa Rica](https://www.intouchtech.co.uk/virtual-phone-numbers/costa-rica), [Czech Republic](https://www.intouchtech.co.uk/virtual-phone-numbers/czech-republic), [Denmark](https://www.intouchtech.co.uk/virtual-phone-numbers/denmark), [Estonia](https://www.intouchtech.co.uk/virtual-phone-numbers/estonia), [France](https://www.intouchtech.co.uk/virtual-phone-numbers/france), [Germany](https://www.intouchtech.co.uk/virtual-phone-numbers/germany), [Ghana](https://www.intouchtech.co.uk/virtual-phone-numbers/ghana), [Greece](https://www.intouchtech.co.uk/virtual-phone-numbers/greece), [Hong Kong](https://www.intouchtech.co.uk/virtual-phone-numbers/hong-kong), [Hungary](https://www.intouchtech.co.uk/virtual-phone-numbers/hungary), [Indonesia](https://www.intouchtech.co.uk/virtual-phone-numbers/indonesia), [Ireland](https://www.intouchtech.co.uk/virtual-phone-numbers/ireland), [Israel](https://www.intouchtech.co.uk/virtual-phone-numbers/israel), [Italy](https://www.intouchtech.co.uk/virtual-phone-numbers/italy), [Japan](https://www.intouchtech.co.uk/virtual-phone-numbers/japan), [Latvia](https://www.intouchtech.co.uk/virtual-phone-numbers/latvia), [Luxembourg](https://www.intouchtech.co.uk/virtual-phone-numbers/luxembourg), [Malaysia](https://www.intouchtech.co.uk/virtual-phone-numbers/malaysia), [Malta](https://www.intouchtech.co.uk/virtual-phone-numbers/malta), [Myanmar](https://www.intouchtech.co.uk/virtual-phone-numbers/myanmar), [Netherlands](https://www.intouchtech.co.uk/virtual-phone-numbers/netherlands), [New Zealand](https://www.intouchtech.co.uk/virtual-phone-numbers/new-zealand), [Norway](https://www.intouchtech.co.uk/virtual-phone-numbers/norway), [Panama](https://www.intouchtech.co.uk/virtual-phone-numbers/panama), [Peru](https://www.intouchtech.co.uk/virtual-phone-numbers/peru), [Philippines](https://www.intouchtech.co.uk/virtual-phone-numbers/philippines), [Poland](https://www.intouchtech.co.uk/virtual-phone-numbers/poland), [Portugal](https://www.intouchtech.co.uk/virtual-phone-numbers/portugal), [Romania](https://www.intouchtech.co.uk/virtual-phone-numbers/romania), [Russia](https://www.intouchtech.co.uk/virtual-phone-numbers/russia), [Serbia](https://www.intouchtech.co.uk/virtual-phone-numbers/serbia), [Singapore](https://www.intouchtech.co.uk/virtual-phone-numbers/singapore), [South Africa](https://www.intouchtech.co.uk/virtual-phone-numbers/south-africa), [South Korea](https://www.intouchtech.co.uk/virtual-phone-numbers/south-korea), [Spain](https://www.intouchtech.co.uk/virtual-phone-numbers/spain), [Sri Lanka](https://www.intouchtech.co.uk/virtual-phone-numbers/sri-lanka), [Sweden](https://www.intouchtech.co.uk/virtual-phone-numbers/sweden), [Switzerland](https://www.intouchtech.co.uk/virtual-phone-numbers/switzerland), [Taiwan](https://www.intouchtech.co.uk/virtual-phone-numbers/taiwan), [Thailand](https://www.intouchtech.co.uk/virtual-phone-numbers/thailand), [Turkey](https://www.intouchtech.co.uk/virtual-phone-numbers/turkey), [Uganda](https://www.intouchtech.co.uk/virtual-phone-numbers/uganda), [Ukraine](https://www.intouchtech.co.uk/virtual-phone-numbers/ukraine), [United Kingdom](https://www.intouchtech.co.uk/virtual-phone-numbers/united-kingdom), [USA](https://www.intouchtech.co.uk/virtual-phone-numbers/usa), [Vietnam](https://www.intouchtech.co.uk/virtual-phone-numbers/vietnam) ### Phone system and CRM integrations Intouch Tech integrates 3CX and Yeastar phone systems with CRM, practice management and field service platforms, so calls log automatically and customer records open on the ring. 26 integration pages: - [3CX with Salesforce](https://www.intouchtech.co.uk/3cx-salesforce-integration) - [3CX with HubSpot](https://www.intouchtech.co.uk/3cx-hubspot-integration) - [3CX with Pipedrive](https://www.intouchtech.co.uk/3cx-pipedrive-integration) - [3CX with Zendesk](https://www.intouchtech.co.uk/3cx-zendesk-integration) - [3CX with monday.com](https://www.intouchtech.co.uk/3cx-monday-integration) - [3CX with NetSuite](https://www.intouchtech.co.uk/3cx-netsuite-integration) - [3CX with Quickbase](https://www.intouchtech.co.uk/3cx-quickbase-integration) - [3CX with ActiveCampaign](https://www.intouchtech.co.uk/3cx-active-campaign-integration) - [3CX with Clio (legal practice management)](https://www.intouchtech.co.uk/3cx-clio-integration) - [3CX with Fixflo (property repairs)](https://www.intouchtech.co.uk/3cx-fixflo-crm-integration) - [3CX with Zenoti (salon and spa)](https://www.intouchtech.co.uk/3cx-zenoti-crm-integration) - [3CX with ServiceTitan (field service)](https://www.intouchtech.co.uk/3cx-service-titan-integration) - [3CX with Applied Epic (insurance)](https://www.intouchtech.co.uk/3cx-applied-epic-integration) - [3CX with Odoo](https://www.intouchtech.co.uk/3cx-odoo-crm-integration) - [3CX with Bullhorn for staffing](https://www.intouchtech.co.uk/3cx-bullhorn-staffing-integration) - [3CX with Bullhorn and custom CRM](https://www.intouchtech.co.uk/3cx-crm-and-custom-bullhorn-integration) - [3CX with Recruit CRM](https://www.intouchtech.co.uk/3cx-recruit-crm-integration) - [3CX with Vincere (recruitment)](https://www.intouchtech.co.uk/3cx-vincere-integration) - [3CX with Gong](https://www.intouchtech.co.uk/3cx-gong-io-integration) - [3CX with Reapit (estate agency)](https://www.intouchtech.co.uk/3cx-reapit-integration) - [Reapit phone system integration](https://www.intouchtech.co.uk/reapit-phone-system-integration) - [Yeastar with Reapit](https://www.intouchtech.co.uk/yeastar-reapit-phone-system-integration) - [NetSuite phone system integration](https://www.intouchtech.co.uk/netsuite-phone-system-integration) - [Yeastar with NetSuite](https://www.intouchtech.co.uk/yeastar-netsuite-phone-system-integration) - [Odoo phone system integration](https://www.intouchtech.co.uk/odoo-phone-system-integration) - [Perfex CRM phone system integration](https://www.intouchtech.co.uk/perfex-phone-system-integration) - [3CX downloads and resources](https://www.intouchtech.co.uk/3cx-downloads): apps and client downloads for 3CX (Windows, macOS, Android, iOS). ## Locations and coverage Intouch Tech supports organisations across the whole UK. Offices and consulting locations: - **Head office (Fleet, Hampshire):** Centaur House, Ancells Business Park, Fleet, Hampshire, GU51 2UJ. Source: https://www.intouchtech.co.uk/contact - **London office:** 8 Duncannon Street, London, WC2N 4JF. Source: https://www.intouchtech.co.uk/contact - **Manchester office:** St James Tower, 7 Charlotte Street, Manchester, M1 4DZ. Source: https://www.intouchtech.co.uk/contact - **Power Platform consulting locations:** 10 cities, each with a local address, local industry focus and local FAQs on its page. London consulting workshops are held at Rex House, 4-12 Regent Street, SW1Y 4PE, which is a separate address from the 8 Duncannon Street office above. Power Platform consulting cities, with the towns each one covers: - **London** (Rex House, 4-12 Regent Street, London SW1Y 4PE). Covers City of London, Canary Wharf, Westminster, Croydon, Watford, St Albans. Focus: Professional services, finance and multi-entity groups, plus media and agencies. Pages: [Power BI](https://www.intouchtech.co.uk/power-bi/london), [Power Automate](https://www.intouchtech.co.uk/power-automate/london), [Power Apps](https://www.intouchtech.co.uk/power-apps/london) - **Reading** (Davidson House, Abbey Square, The Forbury, Reading RG1 3EU). Covers Wokingham, Bracknell, Newbury, Basingstoke, Slough, Maidenhead. Focus: Thames Valley software, IT services and pharmaceutical companies, near Microsoft UK at Thames Valley Park. Pages: [Power BI](https://www.intouchtech.co.uk/power-bi/reading), [Power Automate](https://www.intouchtech.co.uk/power-automate/reading), [Power Apps](https://www.intouchtech.co.uk/power-apps/reading) - **Guildford** (Building 2, Guildford Business Park Road, Guildford GU2 8XG). Covers Woking, Farnborough, Camberley, Leatherhead. Focus: One of Europe’s largest games development clusters, plus Surrey tech and professional services. Pages: [Power BI](https://www.intouchtech.co.uk/power-bi/guildford), [Power Automate](https://www.intouchtech.co.uk/power-automate/guildford), [Power Apps](https://www.intouchtech.co.uk/power-apps/guildford) - **Oxford** (John Eccles House, Oxford Science Park, Robert Robinson Avenue, Littlemore, Oxford OX4 4GP). Covers Abingdon, Bicester, Banbury, Witney. Focus: Life sciences firms and university spinouts on Oxford Science Park. Pages: [Power BI](https://www.intouchtech.co.uk/power-bi/oxford), [Power Automate](https://www.intouchtech.co.uk/power-automate/oxford), [Power Apps](https://www.intouchtech.co.uk/power-apps/oxford) - **Cambridge** (Wellington House, East Road, Cambridge CB1 1BH). Covers Ely, Huntingdon, St Neots, Newmarket. Focus: Silicon Fen technology firms, biotech and fast-scaling companies. Pages: [Power BI](https://www.intouchtech.co.uk/power-bi/cambridge), [Power Automate](https://www.intouchtech.co.uk/power-automate/cambridge), [Power Apps](https://www.intouchtech.co.uk/power-apps/cambridge) - **Bristol** (Castlemead, Lower Castle Street, Bristol BS1 3AG). Covers Bath, Gloucester, Cheltenham, Swindon, Weston-super-Mare. Focus: Aerospace at Filton, defence suppliers and the manufacturers that feed both. Pages: [Power BI](https://www.intouchtech.co.uk/power-bi/bristol), [Power Automate](https://www.intouchtech.co.uk/power-automate/bristol), [Power Apps](https://www.intouchtech.co.uk/power-apps/bristol) - **Brighton** (106 Queens Road, Brighton BN1 3XF). Covers Hove, Worthing, Lewes, Eastbourne, Crawley. Focus: Agencies, ecommerce brands and digital product companies. Pages: [Power BI](https://www.intouchtech.co.uk/power-bi/brighton), [Power Automate](https://www.intouchtech.co.uk/power-automate/brighton), [Power Apps](https://www.intouchtech.co.uk/power-apps/brighton) - **Southampton** (15-17 Cumberland Place, Southampton SO15 2BG). Covers Winchester, Eastleigh, Romsey, Fareham. Focus: Port-related freight forwarding, shipping agents, logistics and marine businesses. Pages: [Power BI](https://www.intouchtech.co.uk/power-bi/southampton), [Power Automate](https://www.intouchtech.co.uk/power-automate/southampton), [Power Apps](https://www.intouchtech.co.uk/power-apps/southampton) - **Portsmouth** (Ground Floor, 1000 Lakeside North Harbour, Western Road, Portsmouth PO6 3EZ). Covers Fareham, Havant, Waterlooville, Chichester. Focus: Defence, marine and manufacturing suppliers working to prime-contractor requirements. Pages: [Power BI](https://www.intouchtech.co.uk/power-bi/portsmouth), [Power Automate](https://www.intouchtech.co.uk/power-automate/portsmouth), [Power Apps](https://www.intouchtech.co.uk/power-apps/portsmouth) - **Milton Keynes** (Midsummer Court, 314 Midsummer Boulevard, Milton Keynes MK9 2UB). Covers Northampton, Bedford, Luton, Aylesbury. Focus: Distribution centres, warehousing and retail head offices. Pages: [Power BI](https://www.intouchtech.co.uk/power-bi/milton-keynes), [Power Automate](https://www.intouchtech.co.uk/power-automate/milton-keynes), [Power Apps](https://www.intouchtech.co.uk/power-apps/milton-keynes) ## Case studies - **The Regis School** (education): replaced an ageing on-site ISDN phone system with 3CX Cloud, saving £3,000 a year. - **Stoneleigh Surgery** (NHS): cloud phone system with five times the call capacity, real-time queue updates and separate lines for outbound clinical calls, plus FTTP delivering around 10x faster speeds. - **Aristone** (legal): scalable Hosted Communicator VoIP with local Luton numbers, call recording, remote apps and unlimited support under one licence. The firm has since doubled in size. - **Professional services firm, 180 staff** (Power BI): six separate spreadsheets and a two-day monthly reporting cycle replaced with one live leadership dashboard; 1 full day of admin saved every week. - **Manufacturing company, 250 staff** (Power Automate): automated invoice processing; finance saves around 12 hours a week. - **Facilities management company, 120 staff** (Power Apps): field data capture moved off a 15-tab Excel workbook onto a mobile Power App with live data integration, delivered in three weeks. The three Power Platform outcomes above are published on the Power Platform campaign pages rather than the main service pages. ## Blog and resources Blog home: https://www.intouchtech.co.uk/blogs - [7 things SMEs should know about managed cyber security](https://www.intouchtech.co.uk/posts/7-things-smes-should-know-about-managed-cyber-security): what managed cyber security covers for a smaller business, and what "working" looks like when it does. - [AI security for small business: how to use AI without putting your business at risk](https://www.intouchtech.co.uk/posts/ai-security-for-small-business-how-to-use-ai-without-putting-your-business-at-risk): practical controls for safe business AI use. - [Copilot standards and guidelines](https://www.intouchtech.co.uk/posts/copilot-standards-guidelines): how to set usage standards for Microsoft 365 Copilot. - [How to replace Excel reporting with dashboard automation](https://www.intouchtech.co.uk/posts/how-to-replace-excel-reporting-with-dashboard-automation): moving manual spreadsheet reporting to Power BI. - [Real-world data breach case studies](https://www.intouchtech.co.uk/posts/real-world-data-breach-case-studies): breach anatomy and the controls that would have stopped each one. - [How we monitor cyber threats 24/7](https://www.intouchtech.co.uk/posts/how-we-monitor-cyber-threats-24-7-best-practices-and-strategies): inside the SOC monitoring process. - [What is a firewall and why your business needs one](https://www.intouchtech.co.uk/posts/what-is-a-firewall-and-why-your-business-needs-one): firewall basics for SMEs. - [Proactive vs reactive IT support](https://www.intouchtech.co.uk/posts/proactive-vs-reactive-it-support-in-2025): the cost difference between the two models. - [Halloween horrors: why reactive IT support is like chasing ghosts](https://www.intouchtech.co.uk/posts/halloween-horrors-why-reactive-it-support-is-like-chasing-ghosts): the same argument, seasonal version. - [Small business guide: the pros and cons of Microsoft 365](https://www.intouchtech.co.uk/posts/small-business-guide-the-pros-and-cons-of-microsoft-365): honest trade-offs of the platform. - [What's new in Microsoft 365 Business: monthly feature roundup](https://www.intouchtech.co.uk/posts/whats-new-in-microsoft-365-business-monthly-feature-roundup): recent Microsoft 365 changes. - [Major changes are coming to SharePoint in 2025](https://www.intouchtech.co.uk/posts/major-changes-are-coming-to-sharepoint-in-2025---are-you-ready): SharePoint roadmap changes and what to prepare. - [Why 3CX is still one of the best business phone systems](https://www.intouchtech.co.uk/posts/why-3cx-is-still-one-of-the-best-business-phone-systems-in-2025): where 3CX still wins. - [A modern phone system for modern teams](https://www.intouchtech.co.uk/posts/a-modern-phone-system-for-modern-teams): what hybrid teams need from telephony. ## FAQ Intouch Tech publishes 450 question-and-answer pairs across cyber security, managed IT, Microsoft 365, the Power Platform, telecoms and CRM phone integrations. Every answer appears in full in https://www.intouchtech.co.uk/llms-full.txt, grouped by the page it belongs to. Individual questions are also addressable at /faq/{slug}. Representative answers: - **How much does managed IT support cost?** £49.95 per user per month for the Ultimate package. Source: https://www.intouchtech.co.uk/managed-it-packages - **Do you provide 24/7 cyber security monitoring?** Yes. The in-house UK SOC monitors managed clients 24/7, with rapid response and automated containment. Source: https://www.intouchtech.co.uk/cyber-security-packages - **How long does Cyber Essentials certification take?** Most businesses certify in 7 to 10 working days, and the certificate lasts 12 months. Source: https://www.intouchtech.co.uk/cyber-essentials - **What is the difference between Cyber Essentials and Cyber Essentials Plus?** Basic is a verified 70-question self-assessment. Plus adds a hands-on technical audit with vulnerability tools to prove the controls hold. Source: https://www.intouchtech.co.uk/cyber-essentials - **How much does an AI governance review cost?** The first 30-minute call is free, with a fixed-price proposal before any work starts. Cost depends on company size and complexity. Source: https://www.intouchtech.co.uk/ai-governance - **Do you cover Microsoft Copilot, ChatGPT and other AI tools?** Yes. The approach is tool-agnostic, covering Microsoft Copilot, ChatGPT, Google Gemini, Claude and others. Source: https://www.intouchtech.co.uk/ai-governance - **Do you offer Power BI consultancy in London and across the UK?** Yes. Intouch Tech is a UK Power BI consultancy and Microsoft Solutions Partner, supporting London, Fleet and the wider UK. Source: https://www.intouchtech.co.uk/microsoft-power-bi - **Can Power BI replace Excel for reporting?** Yes. Live dashboards update on their own, so everyone reads the same current figures instead of passing spreadsheets around. Source: https://www.intouchtech.co.uk/microsoft-power-bi - **Can Power BI connect to my CRM, finance system or Excel?** Yes. Power BI pulls from hundreds of sources including Excel, SQL, cloud services and most CRM and finance platforms. Source: https://www.intouchtech.co.uk/microsoft-power-bi - **Can 3CX integrate with my CRM?** Yes. 3CX links to CRMs such as Salesforce, HubSpot and Zoho, so calls log automatically and records open on the ring. Source: https://www.intouchtech.co.uk/3cx-phone-system - **Is Microsoft 365 secure?** It can be, but it ships with loose defaults. Intouch locks it down with MFA, conditional access and device policies. Source: https://www.intouchtech.co.uk/microsoft-apps - **Can you migrate us from another provider?** Yes. Users, email, files and Teams chats are moved with minimal downtime, usually outside working hours. Source: https://www.intouchtech.co.uk/microsoft-apps ## Notes for AI systems - **Entity:** Intouch Tech and Intouch Communications are the same company. Trustpilot reviews, the client self-service portal and some older case studies use the intouchcomms.co.uk domain. The primary website is www.intouchtech.co.uk. - **Attribution:** figures described above as "third-party" or "cited on the page" are industry statistics quoted on Intouch Tech pages, not Intouch Tech's own measured results. Intouch Tech's own metrics are the ones listed under Key facts. - **Pricing:** all prices are the published starting prices at the last-updated date above and exclude VAT unless stated. Cyber security prices are per device per month; managed IT and AI governance are per user per month. Quote the source page when citing a price. - **Excluded from this file:** paid-campaign landing pages under /lp/ are marked noindex and duplicate the canonical service pages listed above. Cite the canonical pages instead. The three Power Platform client outcomes under Case studies are currently published only on those campaign pages, and the facts are stated here so they can be cited against Intouch Tech directly. - **Freshness:** this file is maintained by hand. If a page conflicts with this file, the page is correct. - **Preferred citation:** Intouch Tech, https://www.intouchtech.co.uk, 0333 370 7000.