# Intouch Tech > Intouch Tech is a UK managed service provider (MSP), founded 2012, delivering managed IT support, cyber security, business telecoms, Microsoft 365, the Microsoft Power Platform and AI governance to UK organisations. Support is delivered by an in-house UK team: no offshore call centres, no third-party SOC handoffs. Head office is in Fleet, Hampshire, with offices in London and Manchester and Power Platform consulting locations in 10 UK cities. Rated 4.9 on Trustpilot across 56 reviews, 98% client satisfaction, 82% first-contact resolution, 99.99% uptime SLA, 1,000+ UK organisations supported. Also trades as Intouch Communications (same company; Trustpilot reviews and the client portal use the intouchcomms.co.uk domain). Director: James Garland. > > Contact: 0333 370 7000 · hello@intouchtech.co.uk · Mon-Fri 8am-6pm, with 24/7 support and SOC monitoring for managed clients. > > Coverage: UK-wide. Head office Fleet (Hampshire). Offices London and Manchester. Power Platform consulting in London, Reading, Guildford, Oxford, Cambridge, Bristol, Brighton, Southampton, Portsmouth and Milton Keynes. > > Last updated: 2026-08-10 This file contains the full extractable content of the Intouch Tech website for AI systems and language models: service detail, published pricing, locations, case studies and every published question and answer. A shorter index is at https://www.intouchtech.co.uk/llms.txt ## Quick answers Short, factual answers to the questions people most often ask about Intouch Tech. Each answer names its source page. - **What does Intouch Tech do?** Managed IT support, managed cyber security, Cyber Essentials certification, business telecoms and VoIP, Microsoft 365, the Microsoft Power Platform (Power BI, Power Automate, Power Apps, Copilot) and AI governance, for UK organisations. Source: https://www.intouchtech.co.uk - **Where is Intouch Tech based?** Head office: Centaur House, Ancells Business Park, Fleet, Hampshire, GU51 2UJ. Offices in London and Manchester. Coverage is UK-wide. Source: https://www.intouchtech.co.uk/contact - **Is support UK-based?** Yes. All engineers and support staff are employed in the UK. There is no offshore helpdesk and no outsourced SOC. Source: https://www.intouchtech.co.uk/managed-it - **What does managed IT support cost?** £49.95 per user per month for the Ultimate package, which includes unlimited remote support, 24/7 monitoring, Microsoft 365 management and backup. Source: https://www.intouchtech.co.uk/managed-it-packages - **What does managed cyber security cost?** Per device per month: Standard £9.95, Plus £19.95, Premium £29.95. Bundled with managed IT the same tiers are £7.95, £11.95 and £17.95. Source: https://www.intouchtech.co.uk/cyber-security-packages - **What does Cyber Essentials cost?** Self Managed from £420 + VAT, Assisted from £720 + VAT, Fully Managed from £1,420 + VAT. All include the certification and up to £25,000 cyber insurance on certification. Source: https://www.intouchtech.co.uk/cyber-essentials-packages - **How long does Cyber Essentials take?** Most businesses certify in 7 to 10 working days. Cyber Essentials Plus must follow within 90 days of passing the basic certification. Source: https://www.intouchtech.co.uk/cyber-essentials - **What does AI governance cost?** From £12.50 per user per month, covering AI usage visibility, policy controls and in-the-moment guidance. Source: https://www.intouchtech.co.uk/ai-governance - **What does a business phone system cost?** Business VoIP from £14.99 per user per month. Leased lines from £229 per month (100Mb). Business broadband from £32 per month (FTTC 40/10). Source: https://www.intouchtech.co.uk/best-business-voip-provider - **How fast is support?** 82% of tickets are resolved on first contact, average time to resolution is around 60 minutes, and the uptime SLA is 99.99%. New enquiries get a response within 1 business day. Source: https://www.intouchtech.co.uk/managed-it - **How is Intouch Tech rated?** TrustScore 4.9 on Trustpilot from 56 reviews, 98% client satisfaction, 82% first-contact resolution. Source: https://www.intouchtech.co.uk - **What certifications does Intouch Tech hold?** Cyber Essentials, Cyber Essentials Plus, ISO 9001:2015, ISO 27001:2022, Microsoft Solutions Partner, Microsoft Certified Expert, Kaseya Datto Gold Global Partner. Penetration testing is delivered with a CREST-accredited partner. Source: https://www.intouchtech.co.uk/about - **Can Intouch Tech work on site?** Yes. Power Platform consultants run workshops on site or at the local consulting office in any of the 10 cities listed under Locations. Source: https://www.intouchtech.co.uk/power-bi/london - **How do you start?** Free 30-minute discovery call or a free IT health check, then a custom proposal with transparent pricing. Response within 1 business day. Source: https://www.intouchtech.co.uk/contact - **What free reviews are available?** Two, each run over one call with a written summary afterwards and no obligation to change supplier: the Cyber Review (access, Microsoft 365, endpoints, backups, exposed credentials and AI use) and the Technology Review (phones, lines, connectivity, licences, devices, support and supplier contracts). Source: https://www.intouchtech.co.uk/cyber-review - **What is shadow AI?** Any AI tool used for work without the approval or oversight of the IT or security function: consumer chatbots, browser extensions, meeting notetakers, AI features inside other applications, and AI agents and MCP connectors, often accessed with personal accounts. Shadow AI discovery finds which tools are in use and what data has already gone into them. Source: https://www.intouchtech.co.uk/shadow-ai-discovery - **Is Intouch Tech the same company as Intouch Communications?** Yes. One company, two trading names. Trustpilot reviews and the client self-service portal sit on intouchcomms.co.uk. Source: https://www.intouchtech.co.uk/about ## Company - [Home](https://www.intouchtech.co.uk): cyber security, managed IT, telecoms, Microsoft and AI from one accountable UK team. Positioning: "Cyber Security Today, AI Tomorrow." - [About](https://www.intouchtech.co.uk/about): a UK team of IT professionals working to six values: innovation is ongoing, support is personal and reliable, solutions are tailored, communication is clear, security is non-negotiable, technology empowers business. Director James Garland builds partnerships rather than just supplying technology. - [Meet the team](https://www.intouchtech.co.uk/meet-the-team): the sales, support and engineering people behind Intouch Tech (named in client reviews: George, Chris, Ross, Joe, Amy, Vitalis and others). - [Careers](https://www.intouchtech.co.uk/careers): current vacancies at Intouch Tech. - [Contact](https://www.intouchtech.co.uk/contact): free IT health check, same-day response in business hours. 0333 370 7000, hello@intouchtech.co.uk. Offices in Fleet, London and Manchester. - [Webinar](https://www.intouchtech.co.uk/webinar): webinars and online events. - [Sitemap](https://www.intouchtech.co.uk/sitemap): HTML index of the site. - [Client portal](https://selfservice.intouchcomms.co.uk): self-service portal for existing clients (Intouch Communications domain). - [Privacy policy](https://www.intouchtech.co.uk/privacy-policy) · [Terms and conditions](https://www.intouchtech.co.uk/terms-and-conditions) ### Key facts - Founded 2012. UK-wide coverage. In-house UK engineers. Director: James Garland. - Trustpilot: TrustScore 4.9 from 56 reviews. 98% client satisfaction. 82% first-contact resolution. Around 60 minutes average time to resolution. 99.99% uptime SLA. 1,000+ UK organisations supported. 24/7 SOC monitoring for managed clients. - Certifications: Cyber Essentials, Cyber Essentials Plus, ISO 9001:2015, ISO 27001:2022. Microsoft Solutions Partner and Microsoft Certified Expert. Kaseya Datto Gold Global Partner. Penetration testing delivered with a CREST-accredited partner. - Industries served: SMEs, schools and education, healthcare and NHS, legal, manufacturing, engineering and aerospace, facilities management, logistics and freight, professional services, games and technology, life sciences, enterprise. - How to engage: response within 1 business day; free 30-minute discovery call; free IT health check (same-day response in business hours); custom proposal with transparent pricing. Free reviews available for cyber security, telecoms and IT, Power BI and automation. - Phone 0333 370 7000. Email hello@intouchtech.co.uk. Hours Mon-Fri 8am-6pm, 24/7 for managed clients. ### Social and third-party profiles - LinkedIn: https://www.linkedin.com/company/intouchtech - Facebook: https://www.facebook.com/IntouchTechPro - Instagram: https://www.instagram.com/intouchtechpro - YouTube: https://www.youtube.com/channel/UCaPiL_rwbfGlvf5tqiOHDLQ - X/Twitter: https://x.com/IntouchTechPro - Trustpilot: https://www.trustpilot.com/review/intouchcomms.co.uk (reviews are published under the Intouch Communications domain; 56 reviews) - Client portal: https://selfservice.intouchcomms.co.uk ## Cyber security - [Managed cyber security](https://www.intouchtech.co.uk/cyber-security): 24/7 monitoring, rapid response and in-house UK experts. The in-house SOC covers email, endpoint and network with real-time visibility and incident response. No outsourcing and no third-party SOC handoffs. Packages per device per month: Standard £9.95, Plus £19.95, Premium £29.95. All tiers include endpoint protection, machine monitoring, anti-virus, EDR and ransomware protection with rollback. - [Cyber security packages](https://www.intouchtech.co.uk/cyber-security-packages): Standard £9.95, Plus £19.95, Premium £29.95 per device per month. Standard covers always-on endpoint protection with core anti-virus and monitoring. Plus adds centralised policy control and organisation-wide visibility. Premium adds enterprise endpoint protection with deeper controls. - [Managed EDR](https://www.intouchtech.co.uk/endpoint-detection): endpoint detection and response with 24/7 monitoring and automated containment, catching ransomware, fileless attacks and stealthy malware that traditional antivirus misses. - [Cloud email security](https://www.intouchtech.co.uk/email-security): detects business email compromise, phishing and account takeover that Microsoft 365 and Google Workspace miss. Connects by API in minutes with no MX changes and no hardware. Behavioural analysis flags impersonation, supplier compromise, spear phishing, credential-harvesting links and account takeover, with 24/7 UK SOC escalation. Third-party figures cited on the page: 1 in 5 phishing emails bypass default Microsoft 365 and Google Workspace filtering; 91% of attacks start in email; £10.5B global BEC losses. - [Vulnerability scanning and management](https://www.intouchtech.co.uk/vulnerability-scanning): continuous scanning across endpoints, servers, cloud (Azure, AWS, Microsoft 365), internet-facing assets, remote access and network. Detects within 24 hours, auto-discovers cloud assets, flags configuration drift, maps findings to Cyber Essentials and ISO 27001. Third-party figures cited on the page: 60% of breaches exploit known unpatched vulnerabilities; 15-day average time to exploit after disclosure. - [Dark web monitoring](https://www.intouchtech.co.uk/dark-web-monitoring): scans dark web marketplaces, forums and breach dumps for compromised credentials and exposed business data, and alerts you before stolen logins are used. - [Penetration testing](https://www.intouchtech.co.uk/penetration-testing): delivered with a CREST-accredited partner. Identifies vulnerabilities, validates controls and delivers a remediation report ranked by risk. Free pen test assessment available. - [Cyber Review](https://www.intouchtech.co.uk/cyber-review): a free cyber security review for UK businesses, run over one call by Sam Kennett, Head of Cyber Security Sales. Covers user access, Microsoft 365 security, device security, backups, endpoints, exposed credentials, shadow AI and data in prompts. A written summary follows with ranked findings. No charge and no obligation to change supplier. - [Technology Review](https://www.intouchtech.co.uk/tech-review): a free telecoms and IT review, run over one call by George Ashley, Senior Account Executive. Covers nine areas: phone system and call handling, line rentals and renewal dates, connectivity, Microsoft 365 licences against actual users, devices, backups, support arrangements, supplier contracts, and what the whole estate costs per person. A written summary follows setting out what you pay for and what to change first. No charge and no obligation to switch supplier. - [Cyber readiness baseline assurance](https://www.intouchtech.co.uk/cyber-readiness-baseline-assurance): a four-step Cyber Readiness Review identifying control gaps across MFA, patching, cloud configuration and access control, with remediation support and evidence documentation for security questionnaires, insurance renewals and certifications. - [Cyber Essentials certification](https://www.intouchtech.co.uk/cyber-essentials): the UK Government-backed scheme covering five technical controls (firewalls, secure configuration, security updates within 14 days, access control, malware protection). Intouch supports both Cyber Essentials and Cyber Essentials Plus. Most businesses certify in 7 to 10 working days, and certificates last 12 months. - [Cyber Essentials packages](https://www.intouchtech.co.uk/cyber-essentials-packages): Self Managed from £420 + VAT, Assisted from £720 + VAT (most popular), Fully Managed from £1,420 + VAT. All include certification and up to £25,000 cyber insurance on certification. - [Self Managed](https://www.intouchtech.co.uk/cyber-essentials-self-managed) · [Assisted](https://www.intouchtech.co.uk/cyber-essentials-assisted) · [Fully Managed](https://www.intouchtech.co.uk/cyber-essentials-fully-managed) - [Cyber Essentials Plus](https://www.intouchtech.co.uk/cyber-essentials-plus): adds an independent hands-on technical audit, vulnerability scanning and workstation tests. Pass basic Cyber Essentials first, then Cyber Essentials Plus within 90 days. - [CE Plus Core](https://www.intouchtech.co.uk/cyber-essentials-plus-core) · [CE Plus Assisted](https://www.intouchtech.co.uk/cyber-essentials-plus-assisted) · [CE Plus Fully Managed](https://www.intouchtech.co.uk/cyber-essentials-plus-fully-managed) - [Cyber Essentials Toolkit](https://www.intouchtech.co.uk/cyber-essentials-toolkit): £145 + VAT. 20+ editable Cyber Essentials-aligned templates: information security, access control, acceptable use, patch management, secure configuration, mobile device and remote working, and incident response policies, plus asset register, access control register, patch tracking log, risk assessment, administrative privilege log, roles and responsibilities matrix and evidence checklist. Delivered electronically in editable Word and Excel-compatible formats, no software to install. Sold only alongside a Cyber Essentials certification purchased through Intouch, and it does not include the assessment or assessor review. - [Cyber security training](https://www.intouchtech.co.uk/cyber-security-training) and [security awareness training](https://www.intouchtech.co.uk/security-awareness-training): phishing simulations and ongoing education covering phishing, malware, data protection, password habits and social engineering. Delivered online, in person or blended, from one-hour modules to full-day workshops, with completion certificates and a recommended 12-month refresher. - [AI governance](https://www.intouchtech.co.uk/ai-governance): visibility and control over AI tool use across a workforce, from £12.50 per user per month. Covers usage visibility, policy development, in-the-moment guidance and compliance reporting aligned to GDPR, the EU AI Act and ISO 42001. Tool-agnostic, covering Microsoft Copilot, ChatGPT, Google Gemini and Claude. Third-party stat cited on the page: 78% of employees use unauthorised personal AI tools at work. - [Shadow AI discovery](https://www.intouchtech.co.uk/shadow-ai-discovery): identifying every AI tool in use across an organisation, including tools nobody approved, and establishing what data has already gone into them. Covers consumer chatbots, data pasted into prompts, personal accounts outside the tenant, connected apps holding standing permissions on Microsoft 365 data, AI features switched on by default inside tools already licensed, leaver accounts, free tiers whose terms may permit training on what you type, meeting notetakers, browser extensions, and AI agents and MCP connectors. Discovery is a point in time; governance is the ongoing control that follows. Included in the free Cyber Review. Third-party figures cited on the page, each with its publisher and sample size, including Salesforce's own 55% rather than the widely repeated 72% claim. ## Managed IT - [Managed IT support](https://www.intouchtech.co.uk/managed-it): proactive 24/7 system health monitoring, unlimited remote helpdesk, Microsoft 365 and Microsoft cloud optimisation, automated backup and recovery for Microsoft 365 and Google Workspace, cloud migration, and GDPR and HIPAA compliance management. Performance figures published on the page: 98% client satisfaction, 82% first-contact resolution, around 60 minutes average time to resolution, 99.99% uptime SLA. - [Managed IT support packages](https://www.intouchtech.co.uk/managed-it-packages): £49.95 per user per month (Ultimate) with a single point of contact, dedicated client portal, real-time reporting and unlimited telephone and remote support. Cyber security bundled with managed IT costs less than standalone: Standard £7.95, Plus £11.95, Premium £17.95 per device per month. - [IT consulting](https://www.intouchtech.co.uk/it-consulting): technology roadmaps and IT strategy aligned to business goals, covering infrastructure, cloud, security and growth decisions. - [Backup and business continuity](https://www.intouchtech.co.uk/backups-and-continuity): 24/7 backup monitoring, fast recovery, support for Windows, macOS, Linux, Android and iOS, regular restore testing, replication to UK datacentres, and full image and file-level backup. - [Onboarding](https://www.intouchtech.co.uk/onboarding): how Intouch takes on new clients across managed IT, cyber security and telecoms with minimal disruption. - [TeamViewer remote support](https://www.intouchtech.co.uk/team-viewer): remote support download for existing clients. ## Microsoft and Power Platform - [Microsoft apps overview](https://www.intouchtech.co.uk/microsoft-apps): hub for the Microsoft tools Intouch supports, covering Power Platform, Microsoft 365, Teams, OneDrive and Copilot, including tenant takeovers and migrations from other providers. - [Microsoft 365](https://www.intouchtech.co.uk/microsoft-365): setup, migration and management. Word, Excel, PowerPoint, Outlook, OneDrive and SharePoint with real-time collaboration. Security includes Advanced Threat Protection, two-factor authentication, encryption in transit and at rest, GDPR compliance, data loss prevention and spam filtering. 99.9% uptime SLA, 50GB mailbox and 1TB OneDrive per user. - [Microsoft Power Platform](https://www.intouchtech.co.uk/microsoft-power-platform): the low-code suite (Power Apps, Power Automate, Power BI, Power Pages) connected through Dataverse to Microsoft 365 and Dynamics 365. - [Microsoft Power BI](https://www.intouchtech.co.uk/microsoft-power-bi): dashboards built from spreadsheets, CRMs and finance systems. Deliverables: role-based dashboards, data integration (Excel, SQL Server, Microsoft 365, Dynamics 365, SharePoint, Salesforce, ServiceNow, Azure DevOps, Snowflake, Google Analytics, accounting tools), data modelling, governance and row-level security with certified datasets, managed service after go-live, training from report reader to DAX, and licensing reviews across Pro, Premium and capacity. Reports export to PowerPoint and embed live in SharePoint and Teams. Free Power BI review available. Local pages in 10 cities, listed under Locations. - [Microsoft Power Automate](https://www.intouchtech.co.uk/microsoft-power-automate): cloud flows, desktop flows (RPA) and business process flows automating approval routing, notifications, data entry, invoice handling, staff onboarding, file management, CRM updates and reporting, with AI Builder reading documents and triggering actions. Figures published on the page: 40+ hours saved per month and 80% fewer manual errors. Connects Microsoft 365, Dynamics 365, SQL Server, Salesforce, Power BI and Power Apps, with custom connectors or desktop flows where no standard connector exists. Cloud flows need a Microsoft work or school account: since 27 July 2025 Microsoft no longer supports personal accounts such as Gmail or Outlook.com. Premium connectors, desktop flows and RPA need extra licensing, quoted up front. Free automation audit available. Local pages in 10 cities. - [Microsoft Power Apps](https://www.intouchtech.co.uk/microsoft-power-apps): custom canvas and model-driven low-code apps replacing spreadsheets, paper forms and manual tools, on web and mobile, connected to Microsoft 365, Dataverse, SharePoint and SQL. Includes forms, approvals, dashboards, built-in data validation, role-based access and offline-ready mobile use. Figures published on the page: first working app in a day, 1,000 Power Platform connectors, 80% less hand-coding with low-code. Local pages in 10 cities. - [Microsoft Copilot](https://www.intouchtech.co.uk/microsoft-copilot): Microsoft 365 Copilot across Word, Excel, Outlook and Teams. Drafts content, summarises threads, analyses data and automates repetitive tasks from plain-language prompts. Copilot only sees files each user can already open, and Microsoft does not use your business data to train its models. Licensing and rollout handled by Intouch. Demo available. - [Microsoft Teams](https://www.intouchtech.co.uk/microsoft-teams): Teams setup, governance and support across chat, meetings, calling and file collaboration. - [Microsoft OneDrive](https://www.intouchtech.co.uk/microsoft-one-drive): cloud file storage and sync, 1TB per user on Microsoft 365 business plans, with sharing controls, version history, activity logs and offline access. ## Telecoms and connectivity - [Business telecoms overview](https://www.intouchtech.co.uk/business-telecoms): hub for phone systems (3CX, Microsoft Teams Phone, Yeastar), connectivity and customer communication tools. - [Voice and VoIP service provider](https://www.intouchtech.co.uk/voice-voip-service-providers): one supplier for cloud phone systems, on-premises systems, contact centre, SIP trunking, Microsoft Teams Direct Routing and virtual numbers, with one bill and one support contact. Suits SMEs, contact centres, Microsoft 365 teams, businesses keeping an existing PBX, and multi-site or international operations. - [Best business VoIP provider](https://www.intouchtech.co.uk/best-business-voip-provider): business VoIP phone systems from £14.99 per user per month, with activation in as little as 10 minutes and UK support. Calls run over your internet connection, so there is no on-site switchboard. - [Hosted VoIP systems](https://www.intouchtech.co.uk/hosted-voip-systems) and [HVS hosted VoIP systems](https://www.intouchtech.co.uk/hvs-hosted-voip-systems): HVS is Intouch Communications' hosted VoIP platform, with the PBX in resilient UK data centres instead of on your premises. HD voice, 24/7 platform monitoring, one system across desk phone, PC, mobile and tablet. Supports Polycom and Yealink IP phones, softphone apps and call recording. See also [VoIP system features](https://www.intouchtech.co.uk/hvs-voip-system-features), [VoIP handsets](https://www.intouchtech.co.uk/hvs-voip-handsets) and [VoIP system security](https://www.intouchtech.co.uk/latest-voip-phone-system-security). - [3CX phone system](https://www.intouchtech.co.uk/3cx-phone-system): cloud 3CX bringing voice, video and chat onto one platform, with mobile, desktop and web clients, SIP desk phone support and CRM integration. - [Microsoft Teams phone system](https://www.intouchtech.co.uk/microsoft-teams-phone-system): a cloud phone system inside Teams, with business calling, auto attendants, call queues, voicemail transcription, transfers and multi-device calling. Enabled through Microsoft Calling Plans, Operator Connect or Direct Routing. Offer on the page: 20% off consultancy and setup for existing Office 365 customers. - [Yeastar phone system](https://www.intouchtech.co.uk/yeastar-phone-system): VoIP for SMEs combining voice, messaging, conferencing and presence. The Linkus app turns Android, iOS and desktop into office extensions. CRM integration (Salesforce, HubSpot, Microsoft Dynamics 365, Outlook, Google Contacts), call recording, click-to-call and video conferencing. - [Connectivity](https://www.intouchtech.co.uk/connectivity): hub for business internet, covering broadband and leased lines up to 1000Mb with 24/7 support. - [Leased lines](https://www.intouchtech.co.uk/leased-line-internet): your own dedicated symmetric fibre up to 10Gbps with completely unlimited usage, 24/7 UK technical support and a 4-hour premium fault SLA. 100Mb from £229 a month (suits 20 to 60 users), 500Mb from £349, 1000Mb from £449, higher speeds on application. - [Business broadband](https://www.intouchtech.co.uk/business-broadband): FTTC and FTTP from 40Mb to 1000Mb. FTTC 40/10 from £32 a month (1 to 6 users), FTTC 80/20 from £37 (7 to 10 users). FTTP 40/10 from £37, 80/20 from £42, rising to £99 for 1000Mb. Every package includes a free business router and delivery, free activation and Openreach installation, and an enhanced care level for faster fault resolution. - [Mobile internet](https://www.intouchtech.co.uk/mobile-internet): managed 4G and 5G up to 150Mbps with enterprise security, installed within 48 hours, for sites where fibre is unavailable. Works with all major UK networks. - [Guest WiFi](https://www.intouchtech.co.uk/guest-wifi): managed guest WiFi kept separate from and protected against the core business network. - [Inbound contact centre](https://www.intouchtech.co.uk/inbound-contact-centre): voice, chat and email in one platform with intelligent routing, a unified agent workspace, call recording, speech analytics and real-time insight. Target response times published on the page: phone under 60 seconds, email under 1 hour, web form under 1 hour. - [Music and marketing on hold](https://www.intouchtech.co.uk/music-on-hold-marketing): branded on-hold audio that promotes services while callers wait. ### Virtual international phone numbers by country Intouch Tech supplies local-presence virtual numbers in 59 countries, each with its own page at /virtual-phone-numbers/{country}. Calls route back to your existing team and phone system. Overview: https://www.intouchtech.co.uk/virtual-international-phone-numbers Countries covered (59): [Argentina](https://www.intouchtech.co.uk/virtual-phone-numbers/argentina), [Australia](https://www.intouchtech.co.uk/virtual-phone-numbers/australia), [Austria](https://www.intouchtech.co.uk/virtual-phone-numbers/austria), [Bangladesh](https://www.intouchtech.co.uk/virtual-phone-numbers/bangladesh), [Belgium](https://www.intouchtech.co.uk/virtual-phone-numbers/belgium), [Belize](https://www.intouchtech.co.uk/virtual-phone-numbers/belize), [Brazil](https://www.intouchtech.co.uk/virtual-phone-numbers/brazil), [Bulgaria](https://www.intouchtech.co.uk/virtual-phone-numbers/bulgaria), [Cambodia](https://www.intouchtech.co.uk/virtual-phone-numbers/cambodia), [Canada](https://www.intouchtech.co.uk/virtual-phone-numbers/canada), [Chile](https://www.intouchtech.co.uk/virtual-phone-numbers/chile), [China](https://www.intouchtech.co.uk/virtual-phone-numbers/china), [Colombia](https://www.intouchtech.co.uk/virtual-phone-numbers/colombia), [Costa Rica](https://www.intouchtech.co.uk/virtual-phone-numbers/costa-rica), [Czech Republic](https://www.intouchtech.co.uk/virtual-phone-numbers/czech-republic), [Denmark](https://www.intouchtech.co.uk/virtual-phone-numbers/denmark), [Estonia](https://www.intouchtech.co.uk/virtual-phone-numbers/estonia), [France](https://www.intouchtech.co.uk/virtual-phone-numbers/france), [Germany](https://www.intouchtech.co.uk/virtual-phone-numbers/germany), [Ghana](https://www.intouchtech.co.uk/virtual-phone-numbers/ghana), [Greece](https://www.intouchtech.co.uk/virtual-phone-numbers/greece), [Hong Kong](https://www.intouchtech.co.uk/virtual-phone-numbers/hong-kong), [Hungary](https://www.intouchtech.co.uk/virtual-phone-numbers/hungary), [Indonesia](https://www.intouchtech.co.uk/virtual-phone-numbers/indonesia), [Ireland](https://www.intouchtech.co.uk/virtual-phone-numbers/ireland), [Israel](https://www.intouchtech.co.uk/virtual-phone-numbers/israel), [Italy](https://www.intouchtech.co.uk/virtual-phone-numbers/italy), [Japan](https://www.intouchtech.co.uk/virtual-phone-numbers/japan), [Latvia](https://www.intouchtech.co.uk/virtual-phone-numbers/latvia), [Luxembourg](https://www.intouchtech.co.uk/virtual-phone-numbers/luxembourg), [Malaysia](https://www.intouchtech.co.uk/virtual-phone-numbers/malaysia), [Malta](https://www.intouchtech.co.uk/virtual-phone-numbers/malta), [Myanmar](https://www.intouchtech.co.uk/virtual-phone-numbers/myanmar), [Netherlands](https://www.intouchtech.co.uk/virtual-phone-numbers/netherlands), [New Zealand](https://www.intouchtech.co.uk/virtual-phone-numbers/new-zealand), [Norway](https://www.intouchtech.co.uk/virtual-phone-numbers/norway), [Panama](https://www.intouchtech.co.uk/virtual-phone-numbers/panama), [Peru](https://www.intouchtech.co.uk/virtual-phone-numbers/peru), [Philippines](https://www.intouchtech.co.uk/virtual-phone-numbers/philippines), [Poland](https://www.intouchtech.co.uk/virtual-phone-numbers/poland), [Portugal](https://www.intouchtech.co.uk/virtual-phone-numbers/portugal), [Romania](https://www.intouchtech.co.uk/virtual-phone-numbers/romania), [Russia](https://www.intouchtech.co.uk/virtual-phone-numbers/russia), [Serbia](https://www.intouchtech.co.uk/virtual-phone-numbers/serbia), [Singapore](https://www.intouchtech.co.uk/virtual-phone-numbers/singapore), [South Africa](https://www.intouchtech.co.uk/virtual-phone-numbers/south-africa), [South Korea](https://www.intouchtech.co.uk/virtual-phone-numbers/south-korea), [Spain](https://www.intouchtech.co.uk/virtual-phone-numbers/spain), [Sri Lanka](https://www.intouchtech.co.uk/virtual-phone-numbers/sri-lanka), [Sweden](https://www.intouchtech.co.uk/virtual-phone-numbers/sweden), [Switzerland](https://www.intouchtech.co.uk/virtual-phone-numbers/switzerland), [Taiwan](https://www.intouchtech.co.uk/virtual-phone-numbers/taiwan), [Thailand](https://www.intouchtech.co.uk/virtual-phone-numbers/thailand), [Turkey](https://www.intouchtech.co.uk/virtual-phone-numbers/turkey), [Uganda](https://www.intouchtech.co.uk/virtual-phone-numbers/uganda), [Ukraine](https://www.intouchtech.co.uk/virtual-phone-numbers/ukraine), [United Kingdom](https://www.intouchtech.co.uk/virtual-phone-numbers/united-kingdom), [USA](https://www.intouchtech.co.uk/virtual-phone-numbers/usa), [Vietnam](https://www.intouchtech.co.uk/virtual-phone-numbers/vietnam) ### Phone system and CRM integrations Intouch Tech integrates 3CX and Yeastar phone systems with CRM, practice management and field service platforms, so calls log automatically and customer records open on the ring. 26 integration pages: - [3CX with Salesforce](https://www.intouchtech.co.uk/3cx-salesforce-integration) - [3CX with HubSpot](https://www.intouchtech.co.uk/3cx-hubspot-integration) - [3CX with Pipedrive](https://www.intouchtech.co.uk/3cx-pipedrive-integration) - [3CX with Zendesk](https://www.intouchtech.co.uk/3cx-zendesk-integration) - [3CX with monday.com](https://www.intouchtech.co.uk/3cx-monday-integration) - [3CX with NetSuite](https://www.intouchtech.co.uk/3cx-netsuite-integration) - [3CX with Quickbase](https://www.intouchtech.co.uk/3cx-quickbase-integration) - [3CX with ActiveCampaign](https://www.intouchtech.co.uk/3cx-active-campaign-integration) - [3CX with Clio (legal practice management)](https://www.intouchtech.co.uk/3cx-clio-integration) - [3CX with Fixflo (property repairs)](https://www.intouchtech.co.uk/3cx-fixflo-crm-integration) - [3CX with Zenoti (salon and spa)](https://www.intouchtech.co.uk/3cx-zenoti-crm-integration) - [3CX with ServiceTitan (field service)](https://www.intouchtech.co.uk/3cx-service-titan-integration) - [3CX with Applied Epic (insurance)](https://www.intouchtech.co.uk/3cx-applied-epic-integration) - [3CX with Odoo](https://www.intouchtech.co.uk/3cx-odoo-crm-integration) - [3CX with Bullhorn for staffing](https://www.intouchtech.co.uk/3cx-bullhorn-staffing-integration) - [3CX with Bullhorn and custom CRM](https://www.intouchtech.co.uk/3cx-crm-and-custom-bullhorn-integration) - [3CX with Recruit CRM](https://www.intouchtech.co.uk/3cx-recruit-crm-integration) - [3CX with Vincere (recruitment)](https://www.intouchtech.co.uk/3cx-vincere-integration) - [3CX with Gong](https://www.intouchtech.co.uk/3cx-gong-io-integration) - [3CX with Reapit (estate agency)](https://www.intouchtech.co.uk/3cx-reapit-integration) - [Reapit phone system integration](https://www.intouchtech.co.uk/reapit-phone-system-integration) - [Yeastar with Reapit](https://www.intouchtech.co.uk/yeastar-reapit-phone-system-integration) - [NetSuite phone system integration](https://www.intouchtech.co.uk/netsuite-phone-system-integration) - [Yeastar with NetSuite](https://www.intouchtech.co.uk/yeastar-netsuite-phone-system-integration) - [Odoo phone system integration](https://www.intouchtech.co.uk/odoo-phone-system-integration) - [Perfex CRM phone system integration](https://www.intouchtech.co.uk/perfex-phone-system-integration) - [3CX downloads and resources](https://www.intouchtech.co.uk/3cx-downloads): apps and client downloads for 3CX (Windows, macOS, Android, iOS). ## Locations and coverage Intouch Tech is UK-wide. Head office is in Fleet, Hampshire, with offices in London and Manchester, and Power Platform consulting locations in 10 cities. ### Company offices - Head office: Centaur House, Ancells Business Park, Fleet, Hampshire, GU51 2UJ - London: 8 Duncannon Street, London, WC2N 4JF - Manchester: St James Tower, 7 Charlotte Street, Manchester, M1 4DZ - Phone for all locations: 0333 370 7000. Email: hello@intouchtech.co.uk - Source: https://www.intouchtech.co.uk/contact ### Power Platform consulting locations Each city has three service pages (Power BI, Power Automate, Power Apps), a local address used for workshops and training, a stated local industry focus and its own local FAQs. Note that London consulting work is run from Rex House, 4-12 Regent Street, SW1Y 4PE, which is a different address from the 8 Duncannon Street London office. #### London - Consulting address: Rex House, 4-12 Regent Street, London SW1Y 4PE - Also covers: City of London, Canary Wharf, Westminster, Croydon, Watford, St Albans - Local industry focus: Professional services, finance and multi-entity groups, plus media and agencies. - Power BI in London: Client and matter profitability, consolidated multi-entity month-end reporting, governed workspaces with row-level security and certified datasets. Page: https://www.intouchtech.co.uk/power-bi/london - Power Automate in London: Client onboarding across conflict checks, engagement letters, AML verification, practice management and billing. Page: https://www.intouchtech.co.uk/power-automate/london - Power Apps in London: Matter intake, new-business pipeline and risk registers rebuilt on Dataverse or SQL with role-based access and audit trails. Page: https://www.intouchtech.co.uk/power-apps/london #### Reading - Consulting address: Davidson House, Abbey Square, The Forbury, Reading RG1 3EU - Also covers: Wokingham, Bracknell, Newbury, Basingstoke, Slough, Maidenhead - Local industry focus: Thames Valley software, IT services and pharmaceutical companies, near Microsoft UK at Thames Valley Park. - Power BI in Reading: SaaS metrics from product databases, ARR and churn reporting for boards, migration of ageing SSRS estates into the Power BI service. Page: https://www.intouchtech.co.uk/power-bi/reading - Power Automate in Reading: Closed-won to first invoice: customer creation in finance, licence requests, onboarding projects and renewal chasing. Page: https://www.intouchtech.co.uk/power-automate/reading - Power Apps in Reading: Field engineer job apps with checklists, photos and signatures syncing to PSA or Dynamics, plus internal request and approval tools. Page: https://www.intouchtech.co.uk/power-apps/reading #### Guildford - Consulting address: Building 2, Guildford Business Park Road, Guildford GU2 8XG - Also covers: Woking, Farnborough, Camberley, Leatherhead - Local industry focus: One of Europe’s largest games development clusters, plus Surrey tech and professional services. - Power BI in Guildford: Event-level player and product data handled with aggregations, incremental refresh and DirectQuery; utilisation and matter profitability for professional services. Page: https://www.intouchtech.co.uk/power-bi/guildford - Power Automate in Guildford: Contractor onboarding and offboarding for project ramps, milestone sign-off and build approval routing, quote approval by discount level. Page: https://www.intouchtech.co.uk/power-automate/guildford - Power Apps in Guildford: Build sign-off trackers, contractor and outsourcing registers, QA kit checkout, customer onboarding trackers. Page: https://www.intouchtech.co.uk/power-apps/guildford #### Oxford - Consulting address: John Eccles House, Oxford Science Park, Robert Robinson Avenue, Littlemore, Oxford OX4 4GP - Also covers: Abingdon, Bicester, Banbury, Witney - Local industry focus: Life sciences firms and university spinouts on Oxford Science Park. - Power BI in Oxford: Data models built around cohorts, batches, programmes and funding lines rather than cost centres, for trial data, lab outputs and grant reporting. Page: https://www.intouchtech.co.uk/power-bi/oxford - Power Automate in Oxford: Ethics submissions, grant claims and purchase requests routed with the budget line attached, decisions logged against the programme. Page: https://www.intouchtech.co.uk/power-automate/oxford - Power Apps in Oxford: Equipment booking with usage logs, sample tracking from arrival to disposal, budget-checked ordering, programme milestone tracking. Page: https://www.intouchtech.co.uk/power-apps/oxford #### Cambridge - Consulting address: Wellington House, East Road, Cambridge CB1 1BH - Also covers: Ely, Huntingdon, St Neots, Newmarket - Local industry focus: Silicon Fen technology firms, biotech and fast-scaling companies. - Power BI in Cambridge: One governed model with certified datasets so investor updates and department dashboards stop disagreeing as headcount grows. Page: https://www.intouchtech.co.uk/power-bi/cambridge - Power Automate in Cambridge: Signed offer to day one onboarding across HR, IT and hiring managers, plus expenses and purchase approvals routed by value. Page: https://www.intouchtech.co.uk/power-automate/cambridge - Power Apps in Cambridge: Headcount plans, kit tracking and onboarding checklists moved off shared spreadsheets onto Dataverse with org-chart permissions. Page: https://www.intouchtech.co.uk/power-apps/cambridge #### Bristol - Consulting address: Castlemead, Lower Castle Street, Bristol BS1 3AG - Also covers: Bath, Gloucester, Cheltenham, Swindon, Weston-super-Mare - Local industry focus: Aerospace at Filton, defence suppliers and the manufacturers that feed both. - Power BI in Bristol: Power BI connected to ERP and MES systems (SAP, Dynamics, Sage and shop-floor databases) for overnight production dashboards. Page: https://www.intouchtech.co.uk/power-bi/bristol - Power Automate in Bristol: Non-conformance reports routed by defect type with timed sign-off and audit-ready evidence packs; goods-in, works orders and drawing approvals. Page: https://www.intouchtech.co.uk/power-automate/bristol - Power Apps in Bristol: Tablet inspection forms with photo evidence, goods-in capture checked against the PO, works order status updates on the shop floor. Page: https://www.intouchtech.co.uk/power-apps/bristol #### Brighton - Consulting address: 106 Queens Road, Brighton BN1 3XF - Also covers: Hove, Worthing, Lewes, Eastbourne, Crawley - Local industry focus: Agencies, ecommerce brands and digital product companies. - Power BI in Brighton: GA4, ad platforms, Shopify and CRM data consolidated into one model, replacing hand-built monthly screenshot decks. Page: https://www.intouchtech.co.uk/power-bi/brighton - Power Automate in Brighton: Client onboarding chains and content approval loops with deadlines that escalate on their own. Page: https://www.intouchtech.co.uk/power-automate/brighton - Power Apps in Brighton: Brief intake with scoring and routing, resourcing boards, freelancer onboarding, returns processing and supplier scorecards. Page: https://www.intouchtech.co.uk/power-apps/brighton #### Southampton - Consulting address: 15-17 Cumberland Place, Southampton SO15 2BG - Also covers: Winchester, Eastleigh, Romsey, Fareham - Local industry focus: Port-related freight forwarding, shipping agents, logistics and marine businesses. - Power BI in Southampton: Vessel schedules, container dwell times and margin per movement pulled out of TMS and job-costing systems into live reporting. Page: https://www.intouchtech.co.uk/power-bi/southampton - Power Automate in Southampton: Import paperwork watched in the inbox, data extracted with AI Builder, filed against the job reference with missing documents flagged before the vessel arrives. Page: https://www.intouchtech.co.uk/power-automate/southampton - Power Apps in Southampton: Quote and job entry captured once with surcharges and margin calculated live; offline inspection and survey apps with photo capture. Page: https://www.intouchtech.co.uk/power-apps/southampton #### Portsmouth - Consulting address: Ground Floor, 1000 Lakeside North Harbour, Western Road, Portsmouth PO6 3EZ - Also covers: Fareham, Havant, Waterlooville, Chichester - Local industry focus: Defence, marine and manufacturing suppliers working to prime-contractor requirements. - Power BI in Portsmouth: Production and quality dashboards from shop-floor systems, contract performance reporting, row-level security keeping programme data separated inside your own Microsoft tenant. Page: https://www.intouchtech.co.uk/power-bi/portsmouth - Power Automate in Portsmouth: Approval flows with the audit trail built in: routing by document class, decisions logged with who, when and which version, change control and drawing approvals. Page: https://www.intouchtech.co.uk/power-automate/portsmouth - Power Apps in Portsmouth: Controlled capture with mandatory fields, photo evidence and electronic signatures, every record timestamped, versioned and traceable to a named user. Page: https://www.intouchtech.co.uk/power-apps/portsmouth #### Milton Keynes - Consulting address: Midsummer Court, 314 Midsummer Boulevard, Milton Keynes MK9 2UB - Also covers: Northampton, Bedford, Luton, Aylesbury - Local industry focus: Distribution centres, warehousing and retail head offices. - Power BI in Milton Keynes: Pick rates, delivery performance, stock cover and store versus online sales pulled from WMS, TMS and finance systems. Page: https://www.intouchtech.co.uk/power-bi/milton-keynes - Power Automate in Milton Keynes: Delivery exceptions raised from TMS data, routed to a coordinator, customer notified, credits queued for approval with evidence attached. Page: https://www.intouchtech.co.uk/power-automate/milton-keynes - Power Apps in Milton Keynes: Cycle counts writing back to the stock system, goods-in discrepancy flagging at the door, two-minute driver vehicle checks with defects routed to the workshop. Page: https://www.intouchtech.co.uk/power-apps/milton-keynes ## Case studies - **The Regis School** (education): replaced an ageing on-site ISDN phone system with 3CX Cloud, saving £3,000 a year. - **Stoneleigh Surgery** (NHS): cloud phone system with five times the call capacity, real-time queue updates and separate lines for outbound clinical calls, plus FTTP delivering around 10x faster speeds. - **Aristone** (legal): scalable Hosted Communicator VoIP with local Luton numbers, call recording, remote apps and unlimited support under one licence. The firm has since doubled in size. - **Professional services firm, 180 staff** (Power BI): six separate spreadsheets and a two-day monthly reporting cycle replaced with one live leadership dashboard; 1 full day of admin saved every week. - **Manufacturing company, 250 staff** (Power Automate): automated invoice processing; finance saves around 12 hours a week. - **Facilities management company, 120 staff** (Power Apps): field data capture moved off a 15-tab Excel workbook onto a mobile Power App with live data integration, delivered in three weeks. The three Power Platform outcomes above are published on the Power Platform campaign pages rather than the main service pages. ## Blog and resources Blog home: https://www.intouchtech.co.uk/blogs - [7 things SMEs should know about managed cyber security](https://www.intouchtech.co.uk/posts/7-things-smes-should-know-about-managed-cyber-security): what managed cyber security covers for a smaller business, and what "working" looks like when it does. - [AI security for small business: how to use AI without putting your business at risk](https://www.intouchtech.co.uk/posts/ai-security-for-small-business-how-to-use-ai-without-putting-your-business-at-risk): practical controls for safe business AI use. - [Copilot standards and guidelines](https://www.intouchtech.co.uk/posts/copilot-standards-guidelines): how to set usage standards for Microsoft 365 Copilot. - [How to replace Excel reporting with dashboard automation](https://www.intouchtech.co.uk/posts/how-to-replace-excel-reporting-with-dashboard-automation): moving manual spreadsheet reporting to Power BI. - [Real-world data breach case studies](https://www.intouchtech.co.uk/posts/real-world-data-breach-case-studies): breach anatomy and the controls that would have stopped each one. - [How we monitor cyber threats 24/7](https://www.intouchtech.co.uk/posts/how-we-monitor-cyber-threats-24-7-best-practices-and-strategies): inside the SOC monitoring process. - [What is a firewall and why your business needs one](https://www.intouchtech.co.uk/posts/what-is-a-firewall-and-why-your-business-needs-one): firewall basics for SMEs. - [Proactive vs reactive IT support](https://www.intouchtech.co.uk/posts/proactive-vs-reactive-it-support-in-2025): the cost difference between the two models. - [Halloween horrors: why reactive IT support is like chasing ghosts](https://www.intouchtech.co.uk/posts/halloween-horrors-why-reactive-it-support-is-like-chasing-ghosts): the same argument, seasonal version. - [Small business guide: the pros and cons of Microsoft 365](https://www.intouchtech.co.uk/posts/small-business-guide-the-pros-and-cons-of-microsoft-365): honest trade-offs of the platform. - [What's new in Microsoft 365 Business: monthly feature roundup](https://www.intouchtech.co.uk/posts/whats-new-in-microsoft-365-business-monthly-feature-roundup): recent Microsoft 365 changes. - [Major changes are coming to SharePoint in 2025](https://www.intouchtech.co.uk/posts/major-changes-are-coming-to-sharepoint-in-2025---are-you-ready): SharePoint roadmap changes and what to prepare. - [Why 3CX is still one of the best business phone systems](https://www.intouchtech.co.uk/posts/why-3cx-is-still-one-of-the-best-business-phone-systems-in-2025): where 3CX still wins. - [A modern phone system for modern teams](https://www.intouchtech.co.uk/posts/a-modern-phone-system-for-modern-teams): what hybrid teams need from telephony. ## Frequently asked questions Every question below is published on the Intouch Tech website. Answers are reproduced in full so they can be quoted directly. Each group names the page the answers appear on. ### Managed cyber security Source: https://www.intouchtech.co.uk/cyber-security **Q: What is managed cyber security for businesses?** A: Managed cyber security is a service where a specialist team monitors your IT around the clock, catches threats early, and responds fast when something goes wrong. You get continuous monitoring, a clear view of your risks, and trained engineers who act the moment they spot trouble. With Intouch Tech that means 24/7 monitoring, rapid response, and an in-house UK team handling it all. **Q: Why do UK businesses need managed cyber security?** A: UK businesses face phishing, ransomware, account takeovers, and downtime that can cost money, halt trading, and put compliance at risk. Most don't have staff watching for threats every hour of the day. Managed cyber security gives you that cover, plus the faster response and audit trail your customers, insurers, and regulators now expect. **Q: What does Intouch Tech's managed cyber security service include?** A: Intouch Tech's managed cyber security combines monitoring, protection, and recovery in one service: 24/7 SOC monitoring with threat detection and rapid incident response Endpoint protection with EDR, ransomware rollback, and patch management Email threat protection and Microsoft 365 cloud security monitoring DNS filtering to block malicious domains, and dark web monitoring for leaked credentials Backup and recovery for Microsoft 365 data and devices Cyber Essentials and ISO readiness support, security awareness training, and simulated phishing tests UK engineers run every part of it in-house, with no third-party SOC handoffs. **Q: What is 24/7 SOC monitoring and why is it important?** A: A SOC, or Security Operations Centre, is a team that watches your systems 24/7 to catch threats early and stop them before they disrupt your business. It matters because attacks don't keep office hours. Plenty start at night, at weekends, or over the holidays, so round-the-clock monitoring and real-time response protect you when no one is at their desk. **Q: How does managed cyber security help prevent ransomware and phishing attacks?** A: It blocks ransomware and phishing by layering protection across your endpoints, email, and network, then watching all of it for early warning signs. Dangerous emails get filtered before they reach inboxes, malware is stopped at the device, and unusual behaviour triggers an immediate response. If ransomware does slip through, rollback restores the affected files so you recover quickly. **Q: Can managed cyber security help with Cyber Essentials and compliance?** A: Yes. Intouch Tech supports Cyber Essentials certification and ISO 27001 readiness as part of the service. That helps you win contracts that demand proof of security, satisfy insurer conditions, and tighten the everyday processes that keep your data safe. The team maps your current setup against each standard and helps you close the gaps. **Q: What is the benefit of using in-house cyber security engineers?** A: When an incident hits, how fast you respond decides how much damage you take. Intouch Tech's in-house UK engineers already know your environment, act straight away, and own the problem from start to finish. No outsourcing, no third-party SOC handoffs, no ticket queue. You get quicker decisions, a real person to talk to, and clear accountability, whether it's a suspicious login, a locked account, or a phishing attack in progress. **Q: Do small and mid-sized businesses need cyber security services?** A: Yes. Smaller businesses get hit by the same phishing, ransomware, and stolen-password attacks as large ones, and they often have less to fall back on when systems go down. Few can justify a full-time security team watching around the clock. Managed cyber security gives you that cover at a predictable monthly cost and helps you meet what customers and insurers ask for. **Q: What happens if my business suffers a cyber incident?** A: Intouch Tech detects the threat early, contains it fast, and gets you back to work. The team isolates affected systems, shuts the attack down, and restores your data from clean backups. Backup and recovery is built into the service, and advanced incident response is on hand for serious cases, so recovery stays fast and predictable. **Q: How much does managed cyber security cost?** A: Intouch Tech's managed cyber security starts at £9.95 per device per month, with higher tiers at £19.95 and £29.95 per device per month. Each step up adds deeper protection, wider monitoring coverage, and more compliance and response support. Book a free cyber risk assessment and the team will tell you which tier suits your size and risk profile. **Q: What should I look for in a managed cyber security provider?** A: Choose a provider whose people understand your setup and are ready to act, not just a tool ticking over in the background. Check for: 24/7 monitoring and rapid incident response In-house engineers rather than an outsourced SOC Layered protection across endpoints, email, and cloud Backup and recovery for when things go wrong Cyber Essentials and ISO support Accreditations like Cyber Essentials Plus and ISO 27001, plus CREST-accredited penetration testing Those accreditations show a provider is held to recognised standards, and that any security testing meets the same bar. **Q: How do I know if my business is exposed to cyber risk?** A: If you haven't recently reviewed your devices, user access, email security, backups, compliance, and incident response plan, you probably have gaps you can't see. The quickest way to find out is a free cyber risk assessment. Intouch Tech checks your current setup, shows you where you're exposed, and tells you what to fix first. ### Cyber security packages Source: https://www.intouchtech.co.uk/cyber-security-packages **Q: What is included in your cyber security packages?** A: Every package covers proactive threat monitoring, endpoint and network protection, email security, incident response and day-to-day management by our in-house cyber security team . We tailor the mix to your size, your risk and any compliance rules you have to meet. **Q: Do you provide 24/7 cyber security monitoring?** A: Yes. Our advanced packages include 24/7 monitoring and threat response , so suspicious activity gets caught and dealt with straight away, including nights and weekends. That cuts your exposure to ransomware, data breaches and downtime. **Q: Is your cyber security fully managed or do we need internal expertise?** A: It's fully managed . You don't need any in-house cyber security skills. Our UK-based specialists handle the lot, from monitoring and alerts through to incident response and reporting. **Q: How quickly do you respond to a cyber incident?** A: It depends on your package, but we usually investigate incidents within minutes , not hours. Because our team is in-house rather than outsourced, you reach specialists who already know your systems, which cuts both the resolution time and the damage. **Q: Do you offer penetration testing?** A: Yes, as a standalone service or as part of a wider security plan. Our penetration testing is carried out by security professionals with industry-recognised accreditations , using established methods to find real-world weaknesses and tell you exactly how to fix them. **Q: Are you CREST certified?** A: We don't claim to be a CREST-certified company. Your testing is run by accredited security professionals using recognised frameworks , so you get credible, standards-based assessments without us overstating our certifications. **Q: Is cyber security really necessary for small and mid-sized businesses?** A: Yes, and often more so. Smaller businesses get targeted precisely because they tend to have fewer defences in place. Attackers hunt for the easy way in, and our services are built to shut those gaps. **Q: How much do your cyber security packages cost?** A: Your price depends on: Your compliance and risk needs How many users and devices you have The level of monitoring you want You pay a predictable monthly fee with no hidden extras. Start with a free cyber security assessment and we'll point you to the most cost-effective option. **Q: Will cyber security slow down our systems?** A: No. Modern protection runs quietly in the background and is built to sit lightly on your devices, so your staff won't notice it day to day. We tune everything during setup, and if anything ever drags, we adjust it rather than leave you to put up with it. **Q: How do we get started?** A: It starts with a free cyber security assessment . We review your current setup, point out the gaps and recommend the right level of protection, with no obligation to go ahead. ### Cyber security packages: tier detail Source: https://www.intouchtech.co.uk/cyber-security-packages **Q: What's the difference between Standard, Plus, and Premium?** A: Standard covers the foundations: endpoint protection, anti-virus, patching and monitoring. Plus adds EDR and sharper threat detection for proactive defence. Premium brings 24/7 SOC monitoring, SIEM, threat hunting, compliance support and an annual pen test. **Q: Can we mix packages across our devices?** A: Yes. Plenty of clients run Standard on low-risk devices and Premium on servers and executive laptops. We'll help you work out the right mix. **Q: Is there a minimum number of devices?** A: Yes, five devices minimum. Hit 50 or more and volume discounts kick in. **Q: Can this work alongside our existing IT provider?** A: Yes. We run security as a dedicated layer alongside your existing IT team or managed service provider. **Q: What happens if we have an incident?** A: On Standard and Plus, we alert you and talk you through the fix. On Premium, our SOC team contains, investigates and resolves the whole incident for you under a priority SLA. ### Managed EDR (endpoint detection and response) Source: https://www.intouchtech.co.uk/endpoint-detection **Q: What is EDR?** A: EDR stands for Endpoint Detection and Response. It's advanced monitoring on your computers and servers that spots threats early and shuts them down before they spread. **Q: How is this different from antivirus?** A: Antivirus blocks threats it already recognises. EDR watches for suspicious behaviour it has never seen before and responds to it in real time. **Q: Do you manage it for me?** A: Yes. Our in-house team runs the detection, alerts, response actions and reporting for you. **Q: Can EDR slow down devices?** A: No. Today's EDR agents are lightweight and built to leave device performance alone. ### Cloud email security Source: https://www.intouchtech.co.uk/email-security **Q: Do I still need Cloud Email Security if I use Microsoft 365 or Google Workspace?** A: Yes. The built-in filters are good at blocking spam and known malware, but most modern phishing carries no malware and is built to look genuine. CES adds a layer that reads behaviour, so it catches business email compromise, impersonation and account takeover that slip past the defaults. **Q: What is Business Email Compromise (BEC)?** A: BEC is a scam where an attacker poses as a director, supplier or someone in finance to trick staff into sending money, handing over data or changing bank details. The emails usually have no links or attachments, which is exactly why normal filters miss them. **Q: How does CES differ from a traditional secure email gateway?** A: Old-style gateways work off signatures, sender reputation and blocklists. CES looks at behaviour, wording, intent and identity, so it can flag a message that reads as legitimate but shows the fingerprints of social engineering or a hijacked account. **Q: Will CES replace my existing email filtering?** A: No. CES sits behind your current protection as an extra layer. You keep your existing spam and malware filtering, and CES picks off the clever attacks that get through it. **Q: How quickly can Cloud Email Security be deployed?** A: Most organisations are protected within one working day. It connects to your mailbox through an API, so there's no hardware, no MX record changes and no interruption to your mail. **Q: Does CES protect against account takeover?** A: Yes. CES watches identity signals and unusual sender behaviour, so a hijacked internal mailbox firing out fake invoices or odd requests gets caught, even though the email comes from a real account. ### Vulnerability scanning Source: https://www.intouchtech.co.uk/vulnerability-scanning **Q: What is Continuous Vulnerability Management?** A: Continuous Vulnerability Management is an ongoing process that regularly checks your IT, including servers, endpoints, cloud services and internet-facing systems, for weaknesses, misconfigurations and gaps before attackers can use them. Unlike a one-off audit, it keeps watching as your systems change. **Q: Why is continuous monitoring better than a periodic vulnerability assessment?** A: A one-off assessment leaves blind spots between reviews, and new weaknesses can appear and sit there unnoticed. Your IT changes all the time as you add devices, update software and tweak cloud settings. Continuous monitoring catches new risks as they arise instead of months later at the next audit. **Q: What does Continuous Vulnerability Management cover?** A: It covers your internal and external infrastructure: servers, workstations, network devices, cloud workloads, remote access services, internet-facing systems and third-party integrations. You get a full view of your attack surface from both inside and outside. **Q: How are vulnerabilities prioritised?** A: We rank them by severity, how easily they can be exploited, real-world exposure and the impact on your business. That way your team fixes the genuine threats first instead of burning time on minor findings while critical ones wait. **Q: Does this service support compliance requirements?** A: Yes. Ongoing vulnerability management backs up frameworks like Cyber Essentials and ISO 27001 by showing proactive risk management, documented oversight and steady improvement to your security. **Q: Who is this service suitable for?** A: Any organisation that runs IT, uses cloud services or has remote workers, whatever its size. It's especially useful if you have no dedicated security team, you carry compliance obligations, you work across several sites or clouds, or you're an MSP wanting to tighten your clients' security. ### Dark web monitoring Source: https://www.intouchtech.co.uk/dark-web-monitoring **Q: What is a business dark web scan?** A: A business dark web scan checks whether email addresses, leaked passwords, personal data or sensitive company information tied to your business has turned up in known breach datasets, leak records or dark web sources. **Q: What does the scan show?** A: It checks business email addresses on your company domain and, where you authorise it, selected personal addresses for directors or senior staff. It flags any exposed credentials, passwords, personal data or sensitive information found in the breach, leak and dark web sources we can reach. **Q: Is dark web monitoring the same as antivirus?** A: No. Antivirus protects your devices. Dark web monitoring looks at whether your credentials or personal data have already leaked somewhere else. **Q: Do you need my password?** A: No. The scan only uses your business email address to work out which domain to check. Never send us your password. **Q: What happens if exposed details are found?** A: We summarise what's exposed and recommend the actions that close it down: password resets, turning on MFA, reviewing accounts, staff awareness and tightening your Microsoft 365 security. **Q: Can a scan guarantee no data is exposed?** A: No scan can promise it has found every exposure. What it gives you is a practical read on your risk, based on the breach and dark web intelligence available at the time. **Q: What is personal data or PII?** A: Personal data, also called PII or personally identifiable information, is anything that identifies or relates to a person. For a business that can mean names, email addresses, phone numbers, usernames, job titles, account references and other exposed details. **Q: Can you check director personal email addresses?** A: Yes, where you authorise it. Directors' and senior leaders' personal addresses often sit behind business services, supplier accounts, password recovery or old company admin. We don't need mailbox access, passwords or sight of any private email content. **Q: Do you need access to our systems?** A: No. The initial scan needs no access to your mailbox, passwords, Microsoft 365 tenant or internal systems. If you want remediation after the scan, we agree the right access for that separately. **Q: Does a clean scan mean we are safe?** A: No. A clean scan doesn't prove you have zero exposure or risk. It means nothing relevant showed up in the sources we checked at that point in time. **Q: Do we have to report a leak to the ICO?** A: It depends on what leaked. If personal data is involved and there is a risk to the people it belongs to, UK GDPR gives you 72 hours from becoming aware to report it. A scan result on its own is not automatically a reportable breach, but it is often the first sign that you need to find out. **Q: Is this suitable for small businesses?** A: Yes. Attackers often go after small businesses precisely because they expect weaker controls, reused passwords or thin IT cover. A dark web scan is a practical first step to learn whether your business information is already out there. ### Cyber readiness baseline assurance Source: https://www.intouchtech.co.uk/cyber-readiness-baseline-assurance **Q: What is a cyber readiness review?** A: It's a hands-on check of your current cyber controls across users, devices, access, network, cloud and the evidence you hold. We find the gaps, rank the fixes by priority, and get you ready for external audits, customer security checks and insurance questions. **Q: How is this different from a full certification?** A: A readiness review is about fixing real weaknesses and gathering evidence, not earning a certificate. You get a clear, honest picture of where you stand and what to sort first. When you're ready for formal certification, we take you through that too. **Q: How long does a readiness review take?** A: Most take two to three weeks. The first call runs about 30 minutes, and the full review depends on how large and complex your systems are. **Q: Will this help us respond to customer security questionnaires?** A: Yes. You walk away with an evidence pack you can drop straight into customer due-diligence forms, supplier onboarding questionnaires and cyber insurance applications. What used to take days of digging takes minutes. **Q: Do you help with the remediation, or just identify gaps?** A: Both. You get a prioritised fix-it roadmap, and we either work alongside your existing IT team or take the remediation on ourselves, whichever suits you. **Q: Will this help with cyber insurance?** A: Yes. Insurers now ask detailed questions about MFA, patching, backups and access control. A readiness review gives you solid, evidenced answers, which often lowers your premium or lifts cover restrictions. **Q: What's the difference between a cyber readiness review and Cyber Essentials?** A: Cyber Essentials is the formal, government-backed certificate. A readiness review is the step before it: we find the gaps that would fail you, fix the priorities and get your evidence in order. Plenty of UK businesses run one before going for Cyber Essentials, Cyber Essentials Plus or ISO 27001. **Q: How much does a cyber security baseline review cost?** A: It depends on the size and complexity of your IT setup. The first 30-minute call is free with no obligation, and you get a fixed-price proposal before any work starts. Most UK SMEs earn it back through faster questionnaire responses, lower insurance premiums and contracts that stop stalling on security. **Q: Which industries do you typically work with?** A: We work with UK SMEs and mid-market firms in professional services, finance, education, healthcare, manufacturing, technology and the public sector supply chain. Anywhere customers and suppliers are tightening their security demands. ### Cyber Essentials certification Source: https://www.intouchtech.co.uk/cyber-essentials **Q: Do certificates have an expiry date?** A: Yes. Each certificate lasts 12 months, then you renew to stay certified. **Q: How much does it cost to get Cyber Essentials certification?** A: The certification fee follows a tiered scale based on company size, using the standard micro, small, medium and large business definitions. On top of that flat fee, Intouch charges to run the whole process for you, priced on the size and complexity of your network. You get the full figure up front. **Q: My organisation is not based in the UK. Can I still obtain Cyber Essentials certification?** A: Yes. Organisations outside the UK can certify too, and we handle the process the same way. **Q: Do I have to obtain the first level of Cyber Essentials before going on to Cyber Essentials Plus?** A: You don't start with Plus, no. You pass the basic Cyber Essentials questionnaire first, because the Plus audit checks the answers you gave in it. Once you've got the basic certificate, you have 90 days to pass Cyber Essentials Plus. **Q: What is the difference between Cyber Essentials and Cyber Essentials Plus?** A: Cyber Essentials basic is a 70-question self-assessment, independently verified, that confirms your security lines up with the framework. Cyber Essentials Plus goes further: we audit your systems with vulnerability tools to prove those controls actually hold up in practice. **Q: How does Cyber Essentials compare to other certificates like ISO 27001?** A: Cyber Essentials sets a solid security baseline, but it doesn't go as deep as ISO 27001. It's a strong first step for businesses with no certification yet, turning good intentions into a recognised standard. Many of our clients earn Cyber Essentials and Cyber Essentials Plus, then move on to ISO 27001, which asks for far more procedural and technical controls than Cyber Essentials covers on its own. **Q: How long does Cyber Essentials take?** A: Most businesses certify within 7 to 10 working days. **Q: Do I need Cyber Essentials to win contracts?** A: Often, yes. Many government and enterprise buyers won't work with you without it. **Q: What if we're not ready?** A: Our in-house cyber team fixes the gaps with you before you submit. **Q: Who issues the certificate?** A: An independent, accredited Cyber Essentials certification body awards it. Intouch Tech handles your preparation, guidance and project support. ### Cyber Essentials: process and requirements Source: https://www.intouchtech.co.uk/cyber-essentials **Q: How much does Cyber Essentials certification cost?** A: From £420 + VAT for self-managed certification, £720 for guided, and £1,420 for fully managed. Cyber Essentials Plus is quoted separately based on your size and setup. **Q: What's the difference between Cyber Essentials and Cyber Essentials Plus?** A: Cyber Essentials is a self-assessment: you confirm your controls are in place and an assessor marks the questionnaire. Cyber Essentials Plus adds an independent, hands-on Cyber Essentials audit where a qualified assessor tests those controls on your systems directly. We support both. **Q: How long does certification take?** A: Most businesses complete Cyber Essentials in 2 to 4 weeks. Cyber Essentials Plus takes longer because of the extra hands-on audit, and must be completed within 90 days of your Cyber Essentials self-assessment. **Q: Is the £25,000 cyber insurance automatic?** A: It's included at no extra cost when you certify, but it isn't automatic for everyone. To qualify, your organisation must have annual turnover under £20m, be UK-domiciled, certify your whole organisation, and opt in during the application. It's underwritten by AIG. **Q: Is Cyber Essentials right for a small business or startup?** A: Yes. It's designed as a baseline for organisations of any size, and it's often what lets a small business bid for contracts that require certification. Most of our clients are SMEs. **Q: What happens in a Cyber Essentials pre-assessment?** A: We check your current setup against the five controls and give you a readiness picture and a fix list before you formally apply, so nothing fails at submission. **Q: Are you a Cyber Essentials certification body?** A: We're a Cyber Essentials certification support provider and prepare you for assessment through an accredited certification body. **Q: Can you help even if we use a different IT provider?** A: Yes. We work alongside your existing IT team; we only need access to run the assessment and any remediation. **Q: Can you help with Cyber Essentials if we have never done it before?** A: Yes. Most clients who come to us for help with Cyber Essentials are starting from scratch. We run a readiness check, explain the five controls in plain English, and prepare your answers before submission. First-timer Cyber Essentials help is what we do most, so no prior experience is needed. **Q: How do we get Cyber Essentials certification help from Intouch?** A: Book a short call and we scope your setup the same week. You get Cyber Essentials advice tailored to your systems, a fixed quote, and hands-on certification help through to your certificate. We are a support provider and submit your assessment through an accredited Cyber Essentials certification body. **Q: Do we need to recertify every year?** A: Yes. Cyber Essentials lasts 12 months. We handle your annual recertification and set reminders so you never let it lapse. ### Cyber Essentials packages Source: https://www.intouchtech.co.uk/cyber-essentials-packages **Q: How long does Cyber Essentials certification take?** A: Most businesses finish within 5 to 10 working days. **Q: What's the difference between Cyber Essentials and Plus?** A: Cyber Essentials is self-assessed. Plus adds a hands-on technical audit of your systems. **Q: Is Cyber Essentials required for UK contracts?** A: A lot of government and supply-chain tenders now insist on it. **Q: Do you support us through the full process?** A: Yes. Our in-house team guides you from first form to final certificate. ### Cyber Essentials Self Managed Source: https://www.intouchtech.co.uk/cyber-essentials-self-managed **Q: What is Cyber Essentials certification?** A: Cyber Essentials is a government-backed certificate showing your business has the core technical controls in place to fend off common cyber attacks. **Q: How long does Cyber Essentials take?** A: Most businesses certify in 5 to 10 working days, depending on readiness and how quickly you reply. **Q: Do I need IT support to complete Cyber Essentials?** A: Not always, but most businesses find it easier with their in-house IT or an IT provider on hand to meet the technical requirements. **Q: Is Cyber Essentials required for government contracts?** A: Plenty of government and supply-chain contracts set it as a minimum requirement to bid. **Q: Can I upgrade to Cyber Essentials Plus?** A: Yes. Cyber Essentials Plus adds independent technical testing and is worth it for higher-risk environments. ### Cyber Essentials Assisted Source: https://www.intouchtech.co.uk/cyber-essentials-assisted **Q: What is included in the Assisted Cyber Essentials package?** A: You get expert help with the questionnaire, a gap review, dedicated consultancy time and support right through to submission, so you're far less likely to fail. **Q: How is Assisted different from Self Managed?** A: Assisted gives you hands-on guidance and consultancy throughout. Self Managed suits businesses with a confident in-house IT team who want to run it themselves. **Q: Can you work with our IT provider?** A: Yes. We work alongside your internal team or your outsourced IT provider, whoever looks after your systems. **Q: How long does it take?** A: Most organisations certify in 5 to 15 working days, depending on how ready you are when you start. **Q: Can we upgrade to Cyber Essentials Plus later?** A: Yes. Many businesses start here, then step up to Plus once they hold the basic certificate. ### Cyber Essentials Fully Managed Source: https://www.intouchtech.co.uk/cyber-essentials-fully-managed **Q: What does Fully Managed Cyber Essentials include?** A: We run the whole thing: a readiness review, consultancy time, submission support and all the back-and-forth with the assessor, so you don't have to manage any of it. **Q: Does this include remediation work?** A: Not as standard. We plan the remediation and tell you what to fix. If you'd like us to carry out the work, we quote that separately. **Q: How quickly can we get certified?** A: It comes down to how ready you are and assessor availability, but your submission gets priority handling to keep things moving. **Q: Can you work with our IT team?** A: Yes. We work directly with your in-house IT or your outsourced provider. **Q: Is Cyber Essentials Plus available?** A: Yes. Many clients move up to Plus once they've earned Cyber Essentials. ### Cyber Essentials Plus Core Source: https://www.intouchtech.co.uk/cyber-essentials-plus-core **Q: What is Cyber Essentials Plus?** A: Cyber Essentials Plus is the higher tier of the scheme. An independent assessor tests your security controls hands-on to confirm they actually work, rather than taking your word for it. **Q: What does the assessment include?** A: Testing usually covers vulnerability scanning, a sample of your devices, MFA checks, patch verification and malware protection checks. **Q: Do we need Cyber Essentials first?** A: Yes. You have to hold Cyber Essentials before CE Plus can be issued. **Q: How long does Cyber Essentials Plus take?** A: Most organisations finish in 2 to 4 weeks, depending on readiness and scheduling. **Q: What happens if vulnerabilities are found?** A: You get a window to fix them, and you may need a retest before the certificate is issued. ### Cyber Essentials Plus Assisted Source: https://www.intouchtech.co.uk/cyber-essentials-plus-assisted **Q: What is the difference between CE Plus Core and Assisted?** A: Core covers the technical testing only. Assisted adds preparation support and consultancy beforehand, so you're less likely to hit delays or need a retest. **Q: How much support is included?** A: You get up to two hours of cyber security consultancy. **Q: Will you fix issues for us?** A: We give you clear guidance on what to fix. If you want us to do the hands-on work, we quote that separately. **Q: How long does Assisted CE Plus take?** A: Most businesses finish in 2 to 5 weeks, depending on readiness and scheduling. **Q: Is a retest included?** A: Yes. If the scheme rules call for a retest, it's included. ### Cyber Essentials Plus Fully Managed Source: https://www.intouchtech.co.uk/cyber-essentials-plus-fully-managed **Q: Who is Fully Managed CE Plus designed for?** A: It's built for organisations with complex networks, several sites, remote teams or strict compliance demands, where the certification needs careful handling. **Q: Does this include remediation work?** A: It includes consultancy and readiness support. If you need the technical fixes done too, we quote that separately. **Q: How long does Fully Managed CE Plus take?** A: Most organisations finish in 3 to 6 weeks, depending on readiness and scheduling. **Q: Can you work with our existing IT team or MSP?** A: Yes. We coordinate directly with your in-house IT team or your external provider. **Q: Is Cyber Essentials Plus required for government contracts?** A: Some contracts ask for CE Plus, depending on the data involved and the procurement framework. We can check whether yours does. ### Cyber Essentials Toolkit Source: https://www.intouchtech.co.uk/cyber-essentials-toolkit **Q: Is this toolkit suitable for small businesses?** A: Yes. We built it for small and medium businesses getting ready for Cyber Essentials certification. **Q: Does this guarantee I will pass Cyber Essentials?** A: No toolkit can promise a pass. What it gives you is structured documentation that helps you prepare the right way. **Q: Can we customise the documents?** A: Yes. Every template is editable, so you can shape each one around how your organisation actually runs. **Q: Does this include Cyber Essentials certification?** A: No. You buy the certification itself separately. **Q: Can this be used for multiple companies?** A: That comes down to your licence terms, so check the purchase agreement. If you need cover for several companies, ask us and we'll sort the right licence. **Q: Do I need technical knowledge to use the toolkit?** A: A basic grasp of IT helps. If you'd rather have a hand, our Assisted package walks you through it. ### Cyber security training Source: https://www.intouchtech.co.uk/cyber-security-training **Q: Do certificates have an expiry date?** A: Yes. We issue a completion certificate for each course, and we recommend a refresher every 12 months so your team stays sharp as threats change. **Q: Who should take cyber security training?** A: Everyone, from front-desk staff to your IT team. Attackers target people at every level, so the more of your team who can spot a threat, the stronger your whole organisation is. **Q: How is the training delivered?** A: We run it online, in person, or as a blend of both, whichever fits how your team works. **Q: How long does the training take?** A: It flexes to suit you, from one-hour modules to full-day workshops, depending on what you need to cover. **Q: What topics are covered?** A: Phishing, malware, data protection, password habits, social engineering and the other everyday security practices your team needs. **Q: What are the benefits for my organisation?** A: Your staff learn to spot and handle threats, which cuts the risk of a data breach and makes the whole business harder to attack. **Q: How long does cyber security training take?** A: Most sessions run 60 to 90 minutes , with optional deeper workshops on top. **Q: Is this training suitable for non-technical staff?** A: Yes. It's built for every employee, not just the IT team. **Q: Does training help with Cyber Essentials compliance?** A: Yes. Staff awareness is a core part of meeting Cyber Essentials requirements . **Q: Can you tailor training to our industry?** A: Yes. We build bespoke sessions for regulated and high-risk sectors. ### Security awareness training Source: https://www.intouchtech.co.uk/security-awareness-training **Q: What is security awareness training?** A: It's ongoing training that helps your staff spot and handle cyber threats, especially phishing, social engineering and impersonation. Paired with realistic simulations, it changes how people behave over time instead of being a once-a-year tick-box exercise. **Q: How are phishing simulations delivered?** A: We send your team realistic, controlled phishing emails that copy the tricks attackers use right now. If someone clicks, they get immediate, friendly feedback there and then, so it turns into a lesson rather than a telling-off. **Q: Isn't training just blaming employees for security failures?** A: Quite the opposite. Good awareness training supports people, it doesn't punish them. The aim is to give your team the confidence to spot and report threats, and to build a culture where reporting is welcomed. We never trot out the 'users are the weakest link' line. People are the layer that catches what the technology misses. **Q: How do you measure success?** A: We track phishing click rates, how many people report suspicious emails, how quickly they report, and how awareness trends by department. You get clear evidence of improvement over time, which is exactly what your board, auditors and cyber insurers want to see. **Q: Does this help with Cyber Essentials and ISO 27001 compliance?** A: Yes. The training feeds the staff-education and human-risk controls that Cyber Essentials, Cyber Essentials Plus, ISO 27001:2022 and most cyber insurance policies expect, and it produces the ongoing evidence auditors look for. **Q: How long are training sessions?** A: Short and regular, usually three to five minutes, rather than one long annual course. Little and often sticks far better for memory and behaviour, and it slots into the working day without getting in the way. **Q: Can the programme be customised to our industry?** A: Yes. We tailor the scenarios and content to your industry and to each team's real risks. Finance sees invoice fraud, HR sees CV-based malware, executives see CEO impersonation, and so on. ### AI governance Source: https://www.intouchtech.co.uk/ai-governance **Q: What is AI governance and why does my business need it?** A: AI governance is the set of policies, training and controls that keep AI tools being used safely and consistently across your business. Without it, staff reach for unapproved tools, paste in confidential data or act on wrong answers, which opens you up to data, compliance and reputation risk. **Q: What is shadow AI?** A: Shadow AI is staff using AI tools without IT knowing or approving: pasting sensitive documents into free public chatbots, using personal AI accounts for work, or leaning on browser extensions and unreviewed AI features. It's shadow IT for the AI era, and it's already happening in most organisations. **Q: Do we need an AI acceptable-use policy?** A: Yes. An acceptable-use policy gives staff clear rules: which tools are approved, what data they can enter, when a human has to check the output, and how to handle anything AI produces. Cyber insurers, customers running due diligence and ISO 27001 auditors increasingly expect to see one. **Q: How is AI governance different from existing cyber security policies?** A: It overlaps with your cyber security, data protection and HR policies, then adds the AI-specific risks: prompt injection, training-data exposure, inaccurate output, intellectual property and bias. We line AI governance up with the policies you already have rather than duplicating them. **Q: Will this slow down our AI adoption?** A: No, it does the opposite. Clear rules give staff the confidence to use AI because they know what's allowed. Most organisations find AI use speeds up once governance is in place, because the fear and guesswork are gone. **Q: How long does an AI governance review take?** A: Most take two to three weeks. The first discovery call runs about 30 minutes, and full delivery depends on your size and how much AI you're already using. **Q: Do you cover Microsoft Copilot, ChatGPT and other AI tools?** A: Yes. Our approach is tool-agnostic, so it covers Microsoft Copilot, ChatGPT, Google Gemini, Claude and any other AI your team uses, including the ones you don't yet know about. **Q: How much does an AI governance review cost?** A: It depends on your size and complexity. The first 30-minute call is free with no obligation, and you get a fixed-price proposal before any work starts. For most UK businesses it costs far less than cleaning up a single AI data leak. ### Shadow AI discovery Source: https://www.intouchtech.co.uk/shadow-ai-discovery **Q: What counts as Shadow AI?** A: Shadow AI covers any AI tool used for work without IT or security approval. That includes consumer chatbots, browser extensions, meeting notetakers, AI features built into other apps, and AI agents or connectors, usually running on personal accounts. **Q: What is shadow AI discovery?** A: Shadow AI discovery is the process of identifying every AI tool in use across an organisation, including unapproved ones, and establishing what data has been entered into them. It answers which tools are in use and what went into them, before any decision about blocking or approving. **Q: How is shadow AI different from shadow IT?** A: Shadow IT is usually an unapproved application holding data. Shadow AI is data leaving the organisation inside a prompt, an upload or an integration, where it may be retained or used for training. Shadow AI needs nothing installed, so it rarely appears in expenses or software inventories. **Q: How do you detect shadow AI?** A: From five signal sources your systems already produce: identity and sign-in logs, OAuth apps holding permissions on Microsoft 365, network and DNS traffic to AI domains, browser extension inventories, and data loss prevention alerts. Microsoft documents the network-level approach for shadow AI discovery in Entra Global Secure Access. **Q: What are the main risks of shadow AI?** A: Four: data exposure when company or client information is entered into unassessed tools, regulatory exposure because you remain the controller for that processing, unreliable output reaching clients unchecked, and the absence of an audit trail, which makes the first three difficult to prove either way. **Q: Can we just ban AI tools instead?** A: Blocking rarely works. In Microsoft's UK research, 41% used unapproved AI because it was familiar from personal life and 28% because no approved alternative existed. A ban removes neither reason, and the work moves to personal devices where nothing is logged. **Q: What if sensitive data has already been entered?** A: Establish what went where, whether the tool retains or trains on it, and what remains within your control: deleting conversations and accounts, revoking app permissions, and deciding whether anything meets the threshold for reporting to the ICO. **Q: Does shadow AI breach UK GDPR?** A: Not automatically, but it makes compliance difficult to evidence. If personal data has been entered into a tool your organisation never assessed, you remain the controller for that processing, and the ICO expects you to know where AI is used and on what lawful basis. **Q: Is shadow AI a risk for smaller businesses?** A: More so, not less. Smaller teams adopt tools quickly because there is no procurement process in the way. Microsoft and LinkedIn's Work Trend Index 2024 found 78% of AI users bring their own AI tools to work, rising to 80% at small and medium-sized companies. **Q: What does shadow AI discovery cost?** A: Discovery is included in the free Intouch Tech cyber review, which covers AI use alongside the rest of your security posture. Ongoing AI governance, which keeps the visibility in place rather than taking a snapshot, starts at £12.50 per user per month. ### Cyber Review (free) Source: https://www.intouchtech.co.uk/cyber-review **Q: Is the Cyber Review really free?** A: Yes. There is no charge for the review or the written summary, and no obligation to buy anything afterwards. You keep the findings either way. **Q: Who carries out the review?** A: Sam Kennett, Head of Cyber Security and Sales at Intouch Tech. Every engineer and support person at Intouch is employed in the UK. There is no offshore helpdesk and no outsourced SOC. **Q: What does the review cover?** A: User access, Microsoft 365 security, endpoints, backups, passwords and exposed credentials, device security and cyber hygiene, plus the AI half: which tools your team uses, what data has gone into them, permissions on connected apps, and whether you have an acceptable-use policy. **Q: What is it benchmarked against?** A: Cyber Essentials, ISO 27001 and Microsoft 365 best practice. Intouch Tech holds Cyber Essentials Plus, ISO 27001 and ISO 9001, and is a Microsoft Solutions Partner. **Q: What happens if we want Cyber Essentials afterwards?** A: Certification support starts at £420 plus VAT self-managed, £720 assisted or £1,420 fully managed. Most businesses certify in seven to ten working days, and Cyber Essentials Plus must follow within 90 days of the basic certification. ‍ **Q: Do we have to change supplier?** A: No. Plenty of reviews end with a list of things your current supplier should be doing, which you are free to take to them. ### Technology Review (free) Source: https://www.intouchtech.co.uk/tech-review **Q: Is the technology review really free?** A: Yes. There is no charge for the review or the written summary, and no obligation to change supplier. You keep the findings either way. **Q: Who carries out the review?** A: George Ashley, Senior Account Executive at Intouch Tech. Intouch has supported UK organisations since 2012 with an in-house UK team, so there is no offshore helpdesk behind the review or the support that follows it. **Q: What does the review cover?** A: Your phone system and call handling, line rentals and renewal dates, broadband and leased lines, Microsoft 365 licences against actual users, devices, backups, and who is contracted to support each part of it. **Q: What does managed IT support cost if we move?** A: The Ultimate package is £49.95 per user per month, which includes unlimited remote support, 24/7 monitoring, Microsoft 365 management and backup. Managed cyber security is charged per device from £7.95 a month when bundled with managed IT. **Q: What does a business phone system cost?** A: Business VoIP starts at £14.99 per user per month. Business broadband starts at £32 a month for FTTC 40/10, and leased lines start at £229 a month for 100Mb. **Q: Which phone systems do you support?** A: 3CX, Yeastar and Microsoft Teams Phone, alongside leased lines, business broadband, mobile internet, guest WiFi, contact centre and virtual international numbers. ### Managed IT support Source: https://www.intouchtech.co.uk/managed-it **Q: How quickly can you get us set up?** A: Most businesses are fully onboarded in one to two weeks. We audit your IT, document your setup, switch on monitoring and assign your dedicated account manager, with no disruption to your team. **Q: Do you provide on-site support as well?** A: Yes. We fix most issues remotely within minutes, but we come out in person when the job needs hands on it: hardware installs, network builds, office moves and the like. **Q: Can you take over from our current provider?** A: Yes. We run the whole switch for you: audit your existing setup, migrate your systems and hand over with no downtime. We do it regularly and the process is well drilled. **Q: What size businesses do you work with?** A: Mainly UK SMEs from 5 to 250 users. Whether you're a 10-person office or a multi-site operation, the packages scale to fit. **Q: Is security included in the price?** A: Yes. Every package includes endpoint protection, patching and email filtering as standard. For deeper security like EDR, SOC monitoring and penetration testing, we add cyber security packages from £7.95 per device per month. ### Managed IT support packages Source: https://www.intouchtech.co.uk/managed-it-packages **Q: What's included in the £49.95?** A: Everything. Unlimited helpdesk, 24/7 monitoring, Microsoft 365 management, endpoint security, vendor management, staff onboarding and offboarding, and a dedicated account manager. No hidden fees, no per-ticket charges. **Q: Is there a minimum number of users?** A: Yes, five users minimum. Got a team of 50 or more? Volume discounts apply, so get in touch for a tailored quote. **Q: Can you take over from our current provider?** A: Yes. We handle the whole switch for you: audit, migration and handover, with no downtime. We do it regularly and the process is well drilled. **Q: Do you provide on-site support?** A: Yes. Most issues get fixed remotely in minutes, but we come out in person for hardware installs, network builds, office moves and anything else that needs hands on it. **Q: What if we need more advanced security?** A: The managed IT package covers endpoint protection, patching and email filtering as standard. For more advanced security like EDR, SOC monitoring or penetration testing, we add cyber security packages from £9.95 per device per month. ### Microsoft apps and Microsoft 365 Source: https://www.intouchtech.co.uk/microsoft-apps **Q: Do Microsoft Apps work on multiple devices?** A: Yes. Microsoft 365 runs on Windows, Mac, iPhone, iPad and Android, plus any web browser. Sign in once and your files, email and settings follow you to every device. We set up syncing through OneDrive so you can start a document on your laptop and finish it on your phone. **Q: Can we work offline?** A: Yes. You can keep working in Word, Excel, Outlook and PowerPoint with no connection, and your changes upload the moment you're back online. We configure OneDrive and SharePoint so offline edits don't clash or leave you with duplicate versions of a file. **Q: What's the difference between Microsoft Apps and other Microsoft 365 plans?** A: Microsoft Apps gives you the core Office programs: Word, Excel, PowerPoint and Outlook. The fuller Microsoft 365 plans add Teams, business email, cloud storage and security tools on top. We look at how your team works and recommend the plan that covers what you need without paying for what you don't. **Q: Is Microsoft 365 secure?** A: Microsoft 365 can be very secure, but it ships with loose default settings that most businesses never tighten. We lock it down with multi-factor authentication, conditional access and device policies so only the right people reach your data. The platform is strong once it's set up properly. **Q: Can you support our existing Microsoft 365 setup?** A: Yes. We take over your current tenant, review how it's configured, fix the gaps and tighten security, all without rebuilding anything. It's the quickest way to get more out of the Microsoft 365 you already pay for. **Q: Do you provide ongoing support?** A: Yes. Our UK-based team handles day-to-day questions, new user setup, device problems and updates, so your staff always have someone to call. We also keep reviewing your setup and improving it as your business changes. **Q: Can you migrate us from another provider?** A: Yes. We move your users, email, files and Teams chats across with minimal downtime, usually outside working hours so your staff barely notice. You come out the other side with a tidier, better-secured setup than you started with. **Q: How quickly can you get us up and running?** A: You can usually book a review straight away, and we start making improvements as soon as we've assessed your setup. If something is broken or urgent, we fix that first. **Q: Do you support existing Microsoft 365 tenants?** A: Yes. We work with the tenant you already have, improving its security and performance in place. There's no need to start again or move your data. **Q: How fast can we get started?** A: Most businesses book a review within a few days. From there we agree your priorities and set a clear timeline for the work. **Q: Will you help with security and compliance?** A: Yes. We set up multi-factor authentication, conditional access and secure sharing policies, and we can align your setup with standards like Cyber Essentials. Your data stays protected and your business stays compliant. **Q: Do you provide ongoing support?** A: Yes. UK-based support plans are available once your review is done, covering users, devices and everyday issues. ### Microsoft OneDrive Source: https://www.intouchtech.co.uk/microsoft-one-drive **Q: What is Microsoft OneDrive for Business?** A: OneDrive for Business is Microsoft's cloud storage for work files. Each person gets their own secure space to save, open and share documents from any device, and it plugs straight into Word, Excel, Teams and the rest of Microsoft 365. Your files live online, so a lost laptop never means lost work. **Q: How much storage does OneDrive provide?** A: Most Microsoft 365 plans give each user 1 TB of storage, which covers the majority of businesses comfortably. If someone needs more, Microsoft can raise their allowance, and we sort that as part of your setup. **Q: Can OneDrive be accessed from any device?** A: Yes. You can reach your files on a Windows PC, Mac, iPhone, iPad, Android phone or any web browser. Mark the files you use most for offline access and they stay available with no signal, then sync the moment you reconnect. **Q: Is OneDrive secure for business use?** A: Yes. Files are encrypted in storage and in transit, you decide who can open or share each one, and version history lets you roll back a bad edit. Activity logs show who touched what. We set the sharing and access rules so your team collaborates without data leaking outside the business. **Q: Can multiple users work on the same file at once?** A: Yes. Several people can edit the same Word, Excel or PowerPoint file at the same time and watch each other's changes as they type. OneDrive records every edit in order, so nobody overwrites anyone else's work. **Q: What happens if a file is deleted or overwritten?** A: You can get it back. OneDrive keeps earlier versions of every file and holds deleted items in the recycle bin for up to 93 days. Restoring a previous version or a deleted document takes a couple of clicks. **Q: Does OneDrive integrate with Microsoft Teams and SharePoint?** A: Yes. Files you share in a Teams chat land in OneDrive, shared team files sit in SharePoint, and you reach all of it from one place. It works with Outlook too, so you send a link instead of a heavy attachment. **Q: Can you help with setup, migration, and support?** A: Yes. We plan the rollout, move your files across from wherever they live now, set the security and sharing rules, and support your team afterwards. You end up with OneDrive configured properly, not just switched on. ### Microsoft Copilot Source: https://www.intouchtech.co.uk/microsoft-copilot **Q: What is Microsoft Copilot and how does it work?** A: Microsoft Copilot is an AI assistant built into Word, Excel, Outlook and Teams. You type a request in plain English and it drafts documents, writes emails, builds spreadsheet formulas and summarises long email threads. Because it sits inside the apps your team already uses, there's nothing new to install or learn. **Q: Do I need special training to use Microsoft Copilot?** A: No. You ask Copilot for what you need in everyday language, the same way you'd brief a colleague, so most people pick it up in their first session. We run a short onboarding with your team and share prompts that fit the work you actually do. **Q: Is Microsoft Copilot secure for business use?** A: Yes. Copilot only sees the files and emails each person can already open, and Microsoft never uses your business data to train its models. Everything stays inside your Microsoft 365 tenant under the access rules you set. We check your data and sharing policies before rollout so nothing leaks. **Q: How can I add Microsoft Copilot to my organisation's Microsoft 365 plan?** A: You'll need an eligible Microsoft 365 business or enterprise plan, then a Copilot licence for each user. We check your current licensing, add the right subscription and set Copilot up across your apps. Talk to us and we'll map out the cost and rollout for your team. ### Microsoft Power BI Source: https://www.intouchtech.co.uk/microsoft-power-bi **Q: What is Microsoft Power BI used for?** A: Power BI is Microsoft's analytics tool for turning raw data into reports and dashboards your team can actually read. You pull figures from spreadsheets, databases and online systems into one place, then spot trends and answer business questions without waiting on a manual report. **Q: Is Power BI difficult to use?** A: Reading a Power BI dashboard takes no training at all. Building one takes a little, and most people create useful reports after a short session. We handle the harder data work behind the scenes, so your team only deals with the parts they need. **Q: Can Power BI connect to my CRM, finance system or Excel?** A: Yes. Power BI pulls data from hundreds of sources, including Excel, SQL databases, cloud services and most CRM and finance platforms. We bring those feeds together so one dashboard shows the whole picture instead of figures scattered across systems. **Q: How long does a Power BI project take?** A: It depends on the scope. A focused first dashboard can go live in a few weeks, while bigger rollouts run in phases. We agree the timeline up front so you know what to expect at each stage. **Q: Is Power BI secure?** A: Yes. You control who sees what with role-based access, your data is encrypted, and Power BI ties into your existing Microsoft security and meets recognised compliance standards. If you would rather keep data on your own servers, Power BI Report Server gives you an on-premises option. **Q: Do you provide ongoing support and improvements?** A: Yes. We provide ongoing support, train your users and keep refining your dashboards as the business changes, so your reports stay accurate and useful rather than going stale after launch. **Q: Can Power BI connect to SharePoint, Salesforce, ServiceNow and Azure DevOps?** A: Yes. We build Power BI dashboards on SharePoint, Salesforce, ServiceNow, Azure DevOps, Dynamics 365, Google Analytics, Snowflake and SQL, and we can embed live dashboards straight into SharePoint and Microsoft Teams. **Q: Can you export a Power BI dashboard to PowerPoint?** A: Yes. You can export any Power BI report to PowerPoint for board meetings, and embed the live version in SharePoint and Teams so everyone works from the same current numbers. **Q: Do you offer Power BI consultancy in London and across the UK?** A: Yes. Intouch Tech is a UK Power BI consultancy and Microsoft Solutions Partner. We support organisations in London, Fleet and across the UK with consultancy, implementation and managed Power BI services. **Q: Can Power BI replace Excel for reporting?** A: Yes. Power BI swaps manual Excel reports for live dashboards that update on their own, so everyone reads the same current figures instead of passing conflicting spreadsheets back and forth. ### Microsoft Power Automate Source: https://www.intouchtech.co.uk/microsoft-power-automate **Q: Can this integrate with my current systems?** A: Yes. Power Automate connects Microsoft 365 apps like Outlook, Teams, SharePoint and Excel, plus Dynamics 365, SQL Server, Salesforce, Power BI and Power Apps, through Microsoft's connector ecosystem. Where no standard connector exists, we use APIs, custom connectors or desktop flows and RPA to bring older applications into the loop. ( Microsoft Learn ) **Q: Do we need internal IT skills?** A: No. We handle discovery, workflow design, build, permissions, testing, launch and ongoing support. All we need from you are the people who own each process and know how approvals, exceptions and handoffs should really work. **Q: What's the real return on investment?** A: The return comes from hours saved, fewer manual handoffs, faster approvals and fewer re-keying mistakes. We map your high-volume admin processes first and estimate the monthly time saved before we build anything, so every workflow has a clear business case behind it. **Q: What do I need to use Power Automate?** A: You need a modern web browser, a Microsoft work or school account, and the right Microsoft 365 or Power Automate licence for the flows you want to run. Some standard connectors come with your existing Microsoft 365 licensing. Premium connectors, desktop flows and attended or unattended RPA need extra licensing, which we spell out for you up front. **Q: Which email addresses are supported?** A: Power Automate cloud flows need a Microsoft work or school email address. Since 27 July 2025, Microsoft no longer supports personal accounts such as Gmail or Outlook.com for signing in. ( Microsoft Learn ) **Q: What is Microsoft Power Automate used for?** A: Power Automate handles repeatable business processes: approval routing, notifications, data entry, invoice handling, staff onboarding, file management, CRM updates and reporting. Cloud flows connect your apps to each other, desktop flows bring RPA to older systems, and AI Builder reads documents and triggers actions from what they contain. ### Microsoft Power Apps Source: https://www.intouchtech.co.uk/microsoft-power-apps **Q: What are Microsoft Power Apps?** A: Power Apps is Microsoft's low-code platform for building custom business apps for web and mobile. Teams use it to retire spreadsheets, paper forms and manual processes, replacing them with secure, connected apps that don't need a full software project to build. **Q: Do I need to know how to code?** A: No. Power Apps is low-code, so most of an app is built visually by dragging pieces into place. We take care of the advanced logic and integrations, then show your team how to make everyday changes themselves. **Q: Can Power Apps replace my spreadsheets?** A: Yes. We regularly turn shared spreadsheets into proper multi-user apps with validation, security and built-in reporting. Your data stays accurate and everyone works from the same records instead of emailing versions around. **Q: Can Power Apps work on mobile and offline?** A: Yes. Power Apps run on phones and tablets, and we can build them to keep working with no signal out in the field, then sync automatically once a connection returns. **Q: What can Power Apps connect to?** A: Power Apps stores its data in Microsoft Dataverse and connects to Microsoft 365, SharePoint, Teams, SQL, Dynamics 365, Salesforce and hundreds of other sources. For anything bespoke, we build custom connectors and link to your systems through their APIs. **Q: How long does a Power Apps project take?** A: A focused first app can be live in a few weeks. We agree the scope and timeline up front and deliver in phases, so you get something useful in your hands early rather than waiting months. **Q: Do you offer Power Apps consultancy across the UK?** A: Yes. Intouch Tech is a UK Power Apps consultancy and Microsoft Solutions Partner based in Fleet, Hampshire. We support businesses in London, Fleet and across the UK. ### 3CX phone system Source: https://www.intouchtech.co.uk/3cx-phone-system **Q: What is 3CX?** A: 3CX is an all-in-one business phone system and contact centre that runs your calls, video meetings and live chat in one place. It suits everyone from a handful of staff up to large, multi-site teams. **Q: Can I use 3CX remotely?** A: Yes. 3CX comes with secure mobile and desktop apps plus a web client, so your team takes work calls from home or on the road as if they were at their desk. **Q: Does 3CX work with existing hardware?** A: Yes. 3CX supports SIP desk phones, headsets and gateways, so in most cases you keep the equipment you already own. **Q: Is 3CX secure?** A: Yes. Built-in encryption, secure tunnelling and regular updates protect your calls and your wider communications. **Q: Can 3CX integrate with my CRM?** A: Yes. 3CX links to CRMs like Salesforce, HubSpot and Zoho, so calls log automatically and customer records pop up as the phone rings. **Q: Is 3CX scalable for larger businesses?** A: Yes. 3CX grows with you, from a small start-up to a large enterprise, without you having to rip it out and start again. **Q: How long does it take to get 3CX live?** A: Most setups go live within a few days. We handle the provisioning, port your numbers if needed and train your team. Complex or multi-site projects take longer, and we give you a timeline up front. **Q: Do I need to change my phone numbers?** A: No. We port your existing numbers to 3CX, so customers keep calling the same line. We confirm your porting options on the discovery call. **Q: What if we outgrow 3CX?** A: You won't. 3CX scales with you: add users, sites and features without replacing the system. If you ever do want something different, we'll talk options with no obligation. ### Yeastar phone system Source: https://www.intouchtech.co.uk/yeastar-phone-system **Q: What is Yeastar?** A: Yeastar is a business VoIP phone system that brings your calls, messaging and conferencing together with solid call-management tools, built to be dependable day in, day out. **Q: Can I use Yeastar remotely?** A: Yes. Mobile apps and a web client let your team work securely from anywhere. **Q: Does Yeastar work with existing hardware?** A: Yes. It works with SIP phones, gateways and headsets, so you can keep much of your current kit. **Q: Is Yeastar secure?** A: Yes. Yeastar protects your calls with encryption, secure tunnelling and automatic updates. **Q: Can Yeastar integrate with my CRM?** A: Yes. Yeastar connects to the popular CRMs, so calls log themselves and customer details surface as you talk. **Q: Is Yeastar scalable?** A: Yes. It grows with you, from a small team to a large enterprise. ### Hosted VoIP systems Source: https://www.intouchtech.co.uk/hosted-voip-systems **Q: What is the difference between VoIP and Hosted VoIP?** A: VoIP means your calls travel over the internet instead of old phone lines. Hosted VoIP goes a step further: the phone system itself, the PBX, lives in the cloud and we run it for you. There's no PBX box sitting in your office. We host and maintain it, and you use it through desk phones, softphones or apps. **Q: Do I need special phones for Hosted VoIP?** A: You need IP phones, or a softphone app, that work with our platform. We supply Polycom and Yealink HD handsets. You can also run the HVS softphone on your PC or Mac and the app on your mobile, so a desk phone is optional. **Q: Will it work with my existing broadband?** A: Yes. Hosted VoIP runs over your internet connection, and a stable broadband line gives you the best call quality. Not sure yours is up to it? We'll check your setup and tell you whether you need a dedicated line or an upgrade. **Q: Can I keep my current business number?** A: Usually, yes. We port your existing geographic or non-geographic number across to our Hosted VoIP platform so you keep the same one. We confirm this when we quote. **Q: How quickly can we go live?** A: Usually within a few days. Once your setup is agreed, we configure the system, get your numbers and extensions in place and arrange handsets if you need them. We train your team on the portal and apps at go-live. **Q: What if we need more extensions or want to change something later?** A: You add or remove extensions and change call routing, hunt groups and forwarding yourself in the HVS web portal. For bigger changes, we're on hand. There are no long tie-ins, so you scale up or adjust as your business shifts. **Q: Is call recording available?** A: Yes. We can build call recording into your Hosted VoIP setup, and we'll talk you through the options and any compliance points when we design your system. **Q: What support do we get?** A: You get UK-based support for the platform, handsets and connectivity as part of your service. You handle day-to-day settings in the portal, and we step in for anything that needs us. ### HVS hosted VoIP Source: https://www.intouchtech.co.uk/hvs-hosted-voip-systems **Q: What is HVS?** A: HVS is Intouch Communications' hosted VoIP phone system. The PBX runs in our data centres, so you get a full business phone system with a self-service web portal and no PBX hardware on site. **Q: How much does HVS cost?** A: You pay per user, per seat, on a simple price list, with no big upfront costs. You only pay for the users and concurrent calls you need, and we give you a clear quote based on your setup. **Q: Can we keep our existing numbers?** A: Yes. We port your existing business numbers to HVS so you keep them, and we confirm the porting as part of your setup. **Q: Do we need special phones?** A: You need IP phones or our softphone app that work with HVS. We supply and configure the right handsets for you, or you skip the desk phone and use the softphone and mobile app. **Q: Can we add users later?** A: Yes. HVS is modular, so you add or remove seats as your team changes, through the portal or with our help. No need to replace the whole system. **Q: What is the web portal?** A: The HVS web portal is a browser-based control panel. You use it to manage users, call routing, hunt groups, forwarding and settings from any internet-connected device, without ringing us for everyday changes. **Q: Is there training and support?** A: Yes. We train your team to get the most from the system and portal, and ongoing support comes with the service. We monitor everything 24/7 and we're here when you need us. **Q: Are calls between our sites free?** A: Yes. Calls between HVS users and connected sites are on-net and free, which cuts your internal and multi-site call costs. ### Business VoIP Source: https://www.intouchtech.co.uk/best-business-voip-provider **Q: What does a VoIP phone system cost?** A: Our VoIP phone systems start at £14.99 per user per month. What you pay depends on how many users you have and the features you want. You get a clear quote with no hidden costs. **Q: Do I need new phones or equipment?** A: Not necessarily. You can make and take calls through our app on your PC or mobile. If you'd prefer desk phones, we supply and set them up. A basic cloud setup needs no special equipment. **Q: How quickly can I go live?** A: Often in as little as 10 minutes. If you're porting a number or adding handsets, we walk you through the timeline. You also get one-to-one onboarding so you're ready from day one. **Q: Is call recording available?** A: Yes. We offer 3CX-compliant call recording alongside other options, and we'll explain what fits your compliance needs when we quote. **Q: Why choose Intouch over other VoIP providers?** A: We work as your partner, not just a supplier. You get a dedicated team, clear tariffs and a setup built around how you work, from a UK provider you can actually pick up the phone to. Get a quote and see the difference. ### VoIP handsets Source: https://www.intouchtech.co.uk/hvs-voip-handsets **Q: Do I have to use Polycom or Yealink with HVS?** A: We recommend and supply Polycom and Yealink because they work fully with our HVS platform and we can support them. Already own SIP phones? Ask us and we'll tell you whether they'll work with HVS. **Q: Can I mix Polycom and Yealink on the same system?** A: Yes. You can run both brands on one HVS system. We'll help you pick the right model for each user or area. **Q: What if I need more handsets later?** A: Add them whenever you like. Tell us how many you need and we'll quote and supply. We can also replace or upgrade phones as your team changes. **Q: Do you configure the handsets for us?** A: Yes. We set up your handsets to work with your HVS account, so they're ready to use out of the box. No setup needed at your end. **Q: What support do I get for the handsets?** A: We support your handsets as part of your HVS service. If a phone plays up, you call the same team that looks after your whole system. ### Voice and VoIP service provider Source: https://www.intouchtech.co.uk/voice-voip-service-providers **Q: What voice solutions do you offer?** A: We offer cloud phone systems, on-premise phone systems, contact centre solutions, SIP trunking, Microsoft Teams Direct Routing, UK and international virtual numbers, and on-hold marketing. We mix and match these to fit what you need. **Q: Do I need to replace my existing phone system?** A: Not necessarily. If your PBX is compatible, we add SIP trunking so you keep your system and benefit from our lines and call rates. When you're ready to move to the cloud, we migrate you and usually port your numbers across. **Q: Can we use our phones on PC and mobile?** A: Yes. Our cloud voice solutions include PC and mobile apps, so you make and take calls, see who's available, reach voicemail and recordings, and message from anywhere. Same number and features on every device. **Q: Do you support Microsoft Teams calling?** A: Yes. We set up Microsoft Teams Direct Routing, so you get full business calling inside Teams: one app for calls, chat and meetings. **Q: Can we get UK or international virtual numbers?** A: Yes. We provide UK and international virtual numbers, so you can hold a local presence here or in many other countries, handy for sales, support or moving into new markets. **Q: What about contact centres?** A: We provide inbound and outbound contact centre solutions on one platform, with call routing, reporting and optional CRM integration. Tell us your call volumes and we'll recommend the right setup. **Q: How do I know which solution is right for me?** A: Tell us your team size, how you use the phone (general business, contact centre, remote working) and whether you want to keep your current system or go fully cloud. We'll recommend the best fit and give you a clear quote. ### Virtual phone numbers Source: https://www.intouchtech.co.uk/virtual-international-phone-numbers **Q: What is a virtual phone number?** A: A virtual phone number is a real number that isn't tied to a physical line or SIM. Calls run over the internet, callers see a normal local number, and you answer on your mobile, computer or desk phone. **Q: Can I keep my existing phone?** A: Yes. You forward your virtual number to your current mobile or landline. There's no need to change your provider or handset unless you want to. **Q: How quickly can I get a virtual phone number?** A: Most people pick a number and finish sign-up in under three minutes, with forwarding or the app set up in the same session. You're often taking calls the same day. **Q: What does it cost?** A: It depends on the number type, such as geographic or non-geographic, and your usage. We show the price clearly before you sign up, with no hidden fees and no long lock-in. **Q: Can I use it with 3CX or another phone system?** A: Yes. Intouch virtual numbers work with 3CX and other VoIP or PBX systems, and we'll help you connect your number to your current setup. **Q: Can I have more than one user or extension?** A: Yes. You add as many users or extensions as you need. Each can have its own settings, or you point one number at a ring group or queue. ### 3CX with Salesforce Source: https://www.intouchtech.co.uk/3cx-salesforce-integration **Q: Does Salesforce support phone system integration?** A: Yes. We connect Salesforce to your 3CX phone system through a custom integration, so every call links to the right record. You get real-time contact sync, automatic call logging, screen pops and click-to-call, with each call captured in Salesforce. **Q: Which phone systems work with Salesforce?** A: We specialise in connecting 3CX to Salesforce, a pairing that suits busy sales teams. On a different phone system? Tell us what you run and we'll look at custom integration options. **Q: Which Salesforce features does the integration support?** A: It works with your Salesforce leads, contacts, accounts and opportunities. We link screen pops, call logging and click-to-call to the records your team uses most, so everyone gets the same experience on every call. **Q: How long does setup take?** A: Most Salesforce and 3CX integrations go live within one business day. We configure and test the whole thing, so it never turns into a big IT project for your team. **Q: Will existing Salesforce data be affected?** A: No. The integration only adds new call logs and activity. Your existing Salesforce leads, contacts, accounts, opportunities and history stay exactly as they are. **Q: Does it work for remote and mobile staff?** A: Yes. As long as your reps use the 3CX web client or mobile app, screen pops and call logging work the same from home or on the road. The integration follows the user, not the desk. **Q: What if we change phone systems later?** A: Your Salesforce data and call history stay in Salesforce. If you ever move off 3CX, we'll help you reconnect a new phone system so you keep continuity. ### 3CX with HubSpot Source: https://www.intouchtech.co.uk/3cx-hubspot-integration **Q: Does HubSpot support phone system integration?** A: Yes. We connect HubSpot to your 3CX phone system through a custom integration, so every call links to the right record. You get real-time contact sync, automatic call logging, screen pops and click-to-call, with each call captured in HubSpot. **Q: Which phone systems work with HubSpot?** A: We specialise in connecting 3CX to HubSpot, a pairing that suits sales and marketing teams. On a different phone system? Tell us what you run and we'll look at custom integration options. **Q: Which HubSpot features does the integration support?** A: It works with your HubSpot contacts, companies and deals. We link screen pops, call logging and click-to-call to the records your team uses most, so the whole team gets the same experience on every call. **Q: How long does setup take?** A: Most HubSpot and 3CX integrations go live within one business day. We configure and test everything, so it never turns into a big IT project for your team. **Q: Will existing HubSpot data be affected?** A: No. The integration only adds new call logs and activity. Your existing HubSpot contacts, companies, deals and history stay exactly as they are. **Q: Does it work for remote and mobile staff?** A: Yes. As long as your team uses the 3CX web client or mobile app, screen pops and call logging work the same from home or on the move. The integration follows the user, not the desk. **Q: What if we change phone systems later?** A: Your HubSpot data and call history stay in HubSpot. If you ever move off 3CX, we'll help you reconnect a new phone system so you keep continuity. ### 3CX with Pipedrive Source: https://www.intouchtech.co.uk/3cx-pipedrive-integration **Q: Does Pipedrive support phone system integration?** A: Yes. We connect Pipedrive to your 3CX phone system through a custom integration, so every call links to the right deal or contact. You get real-time contact sync, automatic call logging, screen pops and click-to-call, captured in Pipedrive. **Q: Which phone systems work with Pipedrive?** A: We specialise in connecting 3CX to Pipedrive, which suits sales teams working deals through the pipeline. On a different phone system? Tell us what you run and we'll look at custom options. **Q: Which Pipedrive features does the integration support?** A: It works with your Pipedrive leads, contacts and deals. We link screen pops, call logging and click-to-call to the records your team uses, so every call is logged against the right deal in your pipeline. **Q: How long does setup take?** A: Most Pipedrive and 3CX integrations go live within one business day. We configure and test everything, so it never becomes a big IT project for your team. **Q: Will existing Pipedrive data be affected?** A: No. The integration only adds new call logs and activity. Your existing Pipedrive leads, contacts, deals and history stay exactly as they are. **Q: Does it work for remote and mobile staff?** A: Yes. As long as your reps use the 3CX web client or mobile app, screen pops and call logging work the same from home or on the road. The integration follows the user, not the desk. **Q: What if we change phone systems later?** A: Your Pipedrive data and call history stay in Pipedrive. If you ever move off 3CX, we'll help you reconnect a new phone system so you keep continuity. ### 3CX with Zendesk Source: https://www.intouchtech.co.uk/3cx-zendesk-integration **Q: Does Zendesk support phone system integration?** A: Yes. We connect Zendesk to your 3CX phone system through a custom integration, so every call links to the right ticket or user. You get real-time contact sync, automatic call logging, screen pops and click-to-call, captured in Zendesk. **Q: Which phone systems work with Zendesk?** A: We specialise in connecting 3CX to Zendesk, which suits customer support teams that want calls logged alongside their tickets. On a different phone system? Tell us what you run and we'll look at custom options. **Q: Which Zendesk features does the integration support?** A: It works with your Zendesk tickets, users and organisations. We link screen pops, call logging and click-to-call to the records your agents use, so an inbound call opens the right ticket straight away. **Q: How long does setup take?** A: Most Zendesk and 3CX integrations go live within one business day. We configure and test everything, so it never becomes a big IT project for your team. **Q: Will existing Zendesk data be affected?** A: No. The integration only adds new call logs and activity. Your existing Zendesk tickets, users, organisations and history stay exactly as they are. **Q: Does it work for remote and mobile staff?** A: Yes. As long as your agents use the 3CX web client or mobile app, screen pops and call logging work the same from home or in the office. The integration follows the user, not the desk. **Q: What if we change phone systems later?** A: Your Zendesk data and call history stay in Zendesk. If you ever move off 3CX, we'll help you reconnect a new phone system so you keep continuity. ### 3CX with monday.com Source: https://www.intouchtech.co.uk/3cx-monday-integration **Q: Does Monday.com support phone system integration?** A: Yes. We connect Monday.com to your 3CX phone system through a custom integration, so every call links to the right item. You get real-time contact sync, automatic call logging, screen pops and click-to-call, captured on your Monday.com boards. **Q: Which phone systems work with Monday.com?** A: We specialise in connecting 3CX to Monday.com, which suits project and operations teams that track work and contacts on boards. On a different phone system? Tell us what you run and we'll look at custom options. **Q: Which Monday.com features does the integration support?** A: It works with your Monday.com boards, items and contacts. We link screen pops, call logging and click-to-call to the boards your team uses, so calls show up against the right item. **Q: How long does setup take?** A: Most Monday.com and 3CX integrations go live within one business day. We configure and test everything, so it never becomes a big IT project for your team. **Q: Will existing Monday.com data be affected?** A: No. The integration only adds new call logs and activity. Your existing Monday.com boards, items, contacts and history stay exactly as they are. **Q: Does it work for remote and mobile staff?** A: Yes. As long as your team uses the 3CX web client or mobile app, screen pops and call logging work the same from home or on the move. The integration follows the user, not the desk. **Q: What if we change phone systems later?** A: Your Monday.com data and call history stay in Monday.com. If you ever move off 3CX, we'll help you reconnect a new phone system so you keep continuity. ### 3CX with NetSuite Source: https://www.intouchtech.co.uk/3cx-netsuite-integration **Q: Does 3CX officially support NetSuite integration?** A: Yes. 3CX supports custom CRM and ERP integrations through its CRM Integration Framework, which uses XML templates to connect to any system with a REST API. NetSuite's REST API fits that, and we've built and deployed this integration for UK businesses. **Q: Which NetSuite modules does the integration support?** A: It connects to NetSuite's CRM layer, so screen pops, call logging and click-to-call work against customer, lead, vendor and contact records. If your team also runs sales orders, support cases or inventory in NetSuite, that data shows in the screen pop alongside the contact. **Q: How long does setup take?** A: Most integrations go live within one business day. We configure and test everything, so you don't need to pull in your IT team or NetSuite support. **Q: Will existing NetSuite data be affected?** A: No. The integration only adds new call logs from go-live onwards. Your existing NetSuite records, contacts, orders and history stay untouched. **Q: Does it work with the 3CX mobile app for staff on the road?** A: Yes. Calls you make or take on the 3CX mobile app log in NetSuite exactly like desk-phone calls, and screen pops work on mobile too, opening the NetSuite contact in your browser. **Q: Can we route calls based on NetSuite data?** A: Yes. Using 3CX's IVR and call routing, you can route calls by caller ID matched to NetSuite records. For example, send VIP accounts straight to their account manager, or route by account type or region. **Q: What happens if 3CX or NetSuite release an update?** A: We keep an eye on both platforms for updates that could affect the integration. If a change is needed on our side, we handle it for you, so you won't have to raise a support ticket. ### 3CX with Quickbase Source: https://www.intouchtech.co.uk/3cx-quickbase-integration **Q: Does Quickbase support phone system integration?** A: Yes. We connect Quickbase to your 3CX phone system through a custom integration, so every call links to the right record in your app. You get real-time contact sync, automatic call logging, screen pops and click-to-call, captured in Quickbase. **Q: Which phone systems work with Quickbase?** A: We specialise in connecting 3CX to Quickbase, which suits operations teams running their business on custom Quickbase apps. On a different phone system? Tell us what you run and we'll look at custom options. **Q: Which Quickbase features does the integration support?** A: It works with your Quickbase tables, records and apps. We link screen pops, call logging and click-to-call to the records your team uses, so calls land against the right entry in your app. **Q: How long does setup take?** A: Most Quickbase and 3CX integrations go live within one business day. We configure and test everything, so it never becomes a big IT project for your team. **Q: Will existing Quickbase data be affected?** A: No. The integration only adds new call logs and activity. Your existing Quickbase tables, records, apps and history stay exactly as they are. **Q: Does it work for remote and mobile staff?** A: Yes. As long as your team uses the 3CX web client or mobile app, screen pops and call logging work the same from home or on the move. The integration follows the user, not the desk. **Q: What if we change phone systems later?** A: Your Quickbase data and call history stay in Quickbase. If you ever move off 3CX, we'll help you reconnect a new phone system so you keep continuity. ### 3CX with ActiveCampaign Source: https://www.intouchtech.co.uk/3cx-active-campaign-integration **Q: Does ActiveCampaign support phone system integration?** A: Yes. We connect ActiveCampaign to your 3CX phone system through a custom integration. You get real-time contact sync, automatic call logging, screen pops and click-to-call, with every call captured against the right contact in ActiveCampaign. **Q: Which phone systems work with ActiveCampaign?** A: We specialise in connecting 3CX to ActiveCampaign, which works well for sales and marketing teams running automations off contact activity. On a different phone system? Tell us what you use and we'll explore custom options. **Q: Which ActiveCampaign features does the integration support?** A: It works with your ActiveCampaign contacts, deals and automations. We link screen pops, call logging and click-to-call to the records you rely on, and logged calls can feed the automations you already run. **Q: How long does setup take?** A: Most ActiveCampaign and 3CX integrations go live within one business day. We configure and test it for you, so it stays off your team's plate. **Q: Will existing ActiveCampaign data be affected?** A: No. The integration only adds new call logs and activity. Your existing ActiveCampaign contacts, deals, automations and history stay exactly as they are. **Q: Does it work for remote and mobile staff?** A: Yes. As long as your team uses the 3CX web client or mobile app, screen pops and call logging work the same from home or on the move. The integration follows the user, not the desk. **Q: What if we change phone systems later?** A: Your ActiveCampaign data and call history stay in ActiveCampaign. If you ever move off 3CX, we'll help you reconnect a new phone system so you keep continuity. ### 3CX with Clio Source: https://www.intouchtech.co.uk/3cx-clio-integration **Q: Does Clio support phone system integration?** A: Yes. We connect Clio to your 3CX phone system through a custom integration, so every call links to the right matter or contact. You get real-time contact sync, automatic call logging, screen pops and click-to-call, captured in Clio. **Q: Which phone systems work with Clio?** A: We specialise in connecting 3CX to Clio, which suits law firms and legal teams that need every client call on record. On a different phone system? Tell us what you run and we'll look at custom options. **Q: Which Clio features does the integration support?** A: It works with your Clio contacts, matters and activities. We link screen pops, call logging and click-to-call to the records your team uses, so calls are logged against the right matter for billing and notes. **Q: How long does setup take?** A: Most Clio and 3CX integrations go live within one business day. We configure and test everything, so it never becomes a big IT project for your firm. **Q: Will existing Clio data be affected?** A: No. The integration only adds new call logs and activity. Your existing Clio contacts, matters, activities and history stay exactly as they are. **Q: Does it work for remote and mobile staff?** A: Yes. As long as your team uses the 3CX web client or mobile app, screen pops and call logging work the same from home or out of the office. The integration follows the user, not the desk. **Q: What if we change phone systems later?** A: Your Clio data and call history stay in Clio. If you ever move off 3CX, we'll help you reconnect a new phone system so you keep continuity. ### 3CX with Fixflo Source: https://www.intouchtech.co.uk/3cx-fixflo-crm-integration **Q: Does Fixflo support phone system integration?** A: Yes. We connect Fixflo to your 3CX phone system through a custom integration, so every call links to the right contact or repair case. You get real-time contact sync, automatic call logging, screen pops and click-to-call, captured in Fixflo. **Q: Which phone systems work with Fixflo?** A: We specialise in connecting 3CX to Fixflo, which suits lettings agents and property managers fielding repair and tenant calls. On a different phone system? Tell us what you run and we'll look at custom options. **Q: Which Fixflo features does the integration support?** A: It works with your Fixflo contacts, properties and repair cases. We link screen pops, call logging and click-to-call to the records your team uses, so each tenant or contractor call is logged against the right case. **Q: How long does setup take?** A: Most Fixflo and 3CX integrations go live within one business day. We configure and test everything, so it never becomes a big IT project for your team. **Q: Will existing Fixflo data be affected?** A: No. The integration only adds new call logs and activity. Your existing Fixflo contacts, properties, repair cases and history stay exactly as they are. **Q: Does it work for remote and mobile staff?** A: Yes. As long as your team uses the 3CX web client or mobile app, screen pops and call logging work the same from home or out on site visits. The integration follows the user, not the desk. **Q: What if we change phone systems later?** A: Your Fixflo data and call history stay in Fixflo. If you ever move off 3CX, we'll help you reconnect a new phone system so you keep continuity. ### 3CX with Zenoti Source: https://www.intouchtech.co.uk/3cx-zenoti-crm-integration **Q: Does Zenoti support phone system integration?** A: Yes. We connect Zenoti to your 3CX phone system through a custom integration, so every call links to the right guest. You get real-time contact sync, automatic call logging, screen pops and click-to-call, captured in Zenoti. **Q: Which phone systems work with Zenoti?** A: We specialise in connecting 3CX to Zenoti, which suits spas, salons and clinics handling bookings and guest calls. On a different phone system? Tell us what you run and we'll look at custom options. **Q: Which Zenoti features does the integration support?** A: It works with your Zenoti guests, appointments and memberships. We link screen pops, call logging and click-to-call to the records your front desk uses, so a caller's history and bookings are right there when the phone rings. **Q: How long does setup take?** A: Most Zenoti and 3CX integrations go live within one business day. We configure and test everything, so it never becomes a big IT project for your team. **Q: Will existing Zenoti data be affected?** A: No. The integration only adds new call logs and activity. Your existing Zenoti guests, appointments, memberships and history stay exactly as they are. **Q: Does it work for remote and mobile staff?** A: Yes. As long as your team uses the 3CX web client or mobile app, screen pops and call logging work the same across reception and treatment areas. The integration follows the user, not the desk. **Q: What if we change phone systems later?** A: Your Zenoti data and call history stay in Zenoti. If you ever move off 3CX, we'll help you reconnect a new phone system so you keep continuity. ### 3CX with ServiceTitan Source: https://www.intouchtech.co.uk/3cx-service-titan-integration **Q: Does ServiceTitan support phone system integration?** A: Yes. We connect ServiceTitan to your 3CX phone system through a custom integration, so every call links to the right customer or job. You get real-time contact sync, automatic call logging, screen pops and click-to-call, captured in ServiceTitan. **Q: Which phone systems work with ServiceTitan?** A: We specialise in connecting 3CX to ServiceTitan, which suits trades and field service businesses booking and dispatching jobs by phone. On a different phone system? Tell us what you run and we'll look at custom options. **Q: Which ServiceTitan features does the integration support?** A: It works with your ServiceTitan customers, jobs and call history. We link screen pops, call logging and click-to-call to the records your office team uses, so every booking call is tied to the right customer and job. **Q: How long does setup take?** A: Most ServiceTitan and 3CX integrations go live within one business day. We configure and test everything, so it never becomes a big IT project for your team. **Q: Will existing ServiceTitan data be affected?** A: No. The integration only adds new call logs and activity. Your existing ServiceTitan customers, jobs and history stay exactly as they are. **Q: Does it work for remote and mobile staff?** A: Yes. As long as your team uses the 3CX web client or mobile app, screen pops and call logging work the same in the office or out on the road. The integration follows the user, not the desk. **Q: What if we change phone systems later?** A: Your ServiceTitan data and call history stay in ServiceTitan. If you ever move off 3CX, we'll help you reconnect a new phone system so you keep continuity. ### 3CX with Applied Epic Source: https://www.intouchtech.co.uk/3cx-applied-epic-integration **Q: Does Applied EPIC support phone system integration?** A: Yes. We connect Applied Epic to your 3CX phone system through a custom integration, so every call links to the right client. You get real-time contact sync, automatic call logging, screen pops and click-to-call, captured in Applied Epic. **Q: Which phone systems work with Applied EPIC?** A: We specialise in connecting 3CX to Applied Epic, which suits insurance brokers and agencies handling client and policy calls. On a different phone system? Tell us what you run and we'll explore custom options. **Q: Which Applied EPIC features does the integration support?** A: It works with your Applied Epic clients, policies and accounts. We link screen pops, call logging and click-to-call to the records your team uses, so each client call lands against the right policy. **Q: How long does setup take?** A: Most Applied Epic and 3CX integrations go live within one business day. We configure and test everything, so it never turns into a big IT project for your agency. **Q: Will existing Applied EPIC data be affected?** A: No. The integration only adds new call logs and activity. Your existing Applied Epic clients, policies, accounts and history stay exactly as they are. **Q: Does it work for remote and mobile staff?** A: Yes. As long as your team uses the 3CX web client or mobile app, screen pops and call logging work the same from home or out of the office. The integration follows the user, not the desk. **Q: What if we change phone systems later?** A: Your Applied Epic data and call history stay in Applied Epic. If you ever move off 3CX, we'll help you reconnect a new phone system so you keep continuity. ### 3CX with Bullhorn for staffing Source: https://www.intouchtech.co.uk/3cx-bullhorn-staffing-integration **Q: Does Bullhorn Staffing support phone system integration?** A: Yes. We connect Bullhorn to your 3CX phone system through a custom integration, so every call lands on the right record. You get real-time contact sync, automatic call logging, screen pops and click-to-call, all captured in Bullhorn. **Q: Which phone systems work with Bullhorn Staffing?** A: We specialise in connecting 3CX to Bullhorn, which suits recruitment and staffing agencies making high call volumes. On a different phone system? Tell us what you run and we'll look at custom options. **Q: Which Bullhorn modules does the integration support?** A: It works with your Bullhorn candidates, contacts, companies and job orders. We link screen pops, call logging and click-to-call to the modules your recruiters use, so every candidate and client call is logged in the right place. **Q: How long does setup take?** A: Most Bullhorn and 3CX integrations go live within one business day. We configure and test everything, so it never becomes a big IT project for your agency. **Q: Will existing Bullhorn data be affected?** A: No. The integration only adds new call logs and activity. Your existing Bullhorn candidates, contacts, companies, job orders and history stay exactly as they are. **Q: Does it work for remote and mobile recruiters?** A: Yes. As long as your recruiters use the 3CX web client or mobile app, screen pops and call logging work the same from home or out at client meetings. The integration follows the user, not the desk. **Q: What if we change phone systems later?** A: Your Bullhorn data and call history stay in Bullhorn. If you ever move off 3CX, we'll help you reconnect a new phone system so you keep continuity. ### 3CX with Bullhorn and custom CRM Source: https://www.intouchtech.co.uk/3cx-crm-and-custom-bullhorn-integration **Q: Does Bullhorn support phone system integration?** A: Yes. We connect Bullhorn to your 3CX phone system through a custom integration, so every call captures against the right record: real-time contact sync, automatic call logging, screen pops and click-to-call, all in Bullhorn. **Q: Which phone systems work with Bullhorn?** A: We specialise in connecting 3CX to Bullhorn, which recruitment teams of all sizes rely on. On a different phone system? Tell us what you run and we'll look at custom integration options. **Q: Which Bullhorn modules does the integration support?** A: It works across Bullhorn's core CRM, your contacts and records. Screen pops, call logging and click-to-call run against any record type, so your whole team works the same way. **Q: How long does setup take?** A: Most Bullhorn and 3CX integrations go live within one business day. We configure and test everything, so there's no need to pull in Bullhorn support or a big IT effort. **Q: Will existing Bullhorn data be affected?** A: No. The integration only adds new call logs and activity. Your existing Bullhorn records, contacts and history stay exactly as they are. **Q: Does it work for remote and mobile staff?** A: Yes. As long as your team uses the 3CX web client or mobile app, screen pops and call logging work the same for remote and on-the-go staff. The integration follows the user, not the desk. **Q: What if we change phone systems later?** A: Your Bullhorn data and call history stay in Bullhorn. If you switch away from 3CX, we can reconnect a new phone system to the same Bullhorn instance so you keep continuity. ### 3CX with Recruit CRM Source: https://www.intouchtech.co.uk/3cx-recruit-crm-integration **Q: Does Recruit CRM support phone system integration?** A: Yes. We connect Recruit CRM to your 3CX phone system through a custom integration, so every call is captured in your recruitment CRM and ATS: real-time contact sync, call logging, screen pops and click-to-call. **Q: Which phone systems work with Recruit CRM?** A: We specialise in connecting 3CX to Recruit CRM, a favourite with recruitment agencies. On a different phone system? Tell us what you run and we'll look at custom integration options. **Q: Which Recruit CRM features does the integration support?** A: It works with Recruit CRM's candidates, clients, jobs and placements. We link screen pops, call logging and click-to-call to the records you use, so applicant tracking and candidate management stay tidy. **Q: How long does setup take?** A: Most Recruit CRM and 3CX integrations go live within one business day. We configure and test everything, so it never turns into a big IT job. **Q: Will existing Recruit CRM data be affected?** A: No. The integration only adds new call logs and activity. Your existing Recruit CRM records, candidates, clients and history stay exactly as they are. **Q: Does it work for remote and mobile staff?** A: Yes. As long as your recruiters use the 3CX web client or mobile app, screen pops and call logging work the same from home or out at meetings. The integration follows the user, not the desk. **Q: What if we change phone systems later?** A: Your Recruit CRM data and call history stay in Recruit CRM. If you switch away from 3CX, we can reconnect a new phone system so you keep continuity. ### 3CX with Vincere Source: https://www.intouchtech.co.uk/3cx-vincere-integration **Q: Does Vincere support phone system integration?** A: Yes. We connect Vincere to your 3CX phone system through a custom integration, so every call is captured in your recruitment CRM: real-time contact sync, call logging, screen pops and click-to-call. **Q: Which phone systems work with Vincere?** A: We specialise in connecting 3CX to Vincere, widely used by recruitment agencies. On a different phone system? Tell us what you run and we'll look at custom integration options. **Q: Which Vincere features does the integration support?** A: It works with Vincere's candidates, clients, jobs and placements. We link screen pops, call logging and click-to-call to the records you use, so your whole team works the same way. **Q: How long does setup take?** A: Most Vincere and 3CX integrations go live within one business day. We configure and test everything, so it never turns into a big IT job. **Q: Will existing Vincere data be affected?** A: No. The integration only adds new call logs and activity. Your existing Vincere records, candidates, clients and history stay exactly as they are. **Q: Does it work for remote and mobile staff?** A: Yes. As long as your recruiters use the 3CX web client or mobile app, screen pops and call logging work the same from home or out at meetings. The integration follows the user, not the desk. **Q: What if we change phone systems later?** A: Your Vincere data and call history stay in Vincere. If you switch away from 3CX, we can reconnect a new phone system so you keep continuity. ### 3CX with Gong Source: https://www.intouchtech.co.uk/3cx-gong-io-integration **Q: Does Gong.io support phone system integration?** A: Yes. We connect Gong to your 3CX phone system through a custom integration, so every call is captured in your revenue intelligence platform: real-time contact sync, call logging, screen pops and click-to-call. **Q: Which phone systems work with Gong.io?** A: We specialise in connecting 3CX to Gong, which suits sales and revenue teams analysing their calls. On a different phone system? Tell us what you run and we'll look at custom integration options. **Q: Which Gong.io features does the integration support?** A: It works with Gong's contacts, deals and conversation data. We link screen pops, call logging and click-to-call to the records you use, so your call analytics and sales enablement stay complete. **Q: How long does setup take?** A: Most Gong and 3CX integrations go live within one business day. We configure and test everything, so it stays off your IT team's plate. **Q: Will existing Gong.io data be affected?** A: No. The integration only adds new call logs and activity. Your existing Gong records, deals, contacts and history stay exactly as they are. **Q: Does it work for remote and mobile staff?** A: Yes. As long as your reps use the 3CX web client or mobile app, screen pops and call logging work the same from home or on the road. The integration follows the user, not the desk. **Q: What if we change phone systems later?** A: Your Gong data and call history stay in Gong. If you switch away from 3CX, we can reconnect a new phone system so you keep continuity. ### 3CX with Reapit Source: https://www.intouchtech.co.uk/3cx-reapit-integration **Q: Does 3CX officially support Reapit integration?** A: Yes. 3CX supports custom CRM integrations through its CRM Integration Framework and XML templates, and we build the Reapit side on the Reapit Foundations API, which comes with all current Reapit plans. We've built and deployed this integration for UK estate agencies. **Q: Which Reapit modules does the integration support?** A: It works across Reapit's Sales CRM, Lettings CRM and Property Management modules. Screen pops, call logging and click-to-call all run against your contacts in any of those modules. **Q: Does it work with the 3CX mobile app for agents on viewings?** A: Yes. Calls you make or take on the 3CX mobile app log in Reapit exactly like desk-phone calls, and screen pops work on mobile too, opening the Reapit contact in your browser. Handy for agents out on viewings. **Q: Will existing call history in Reapit be affected?** A: No. The integration only adds new call logs from go-live onwards. Your existing Reapit data stays untouched. **Q: How long does the setup take?** A: Most integrations go live within one business day. We configure and test the whole thing, so you don't need to pull in your IT team or Reapit support. **Q: What happens if Reapit or 3CX release an update?** A: We keep an eye on both platforms for updates that could affect the integration. If a change is needed on our side, we handle it for you, so you won't have to raise a support ticket. **Q: Can we have different screen pop behaviour for different call types?** A: Yes. We set different screen-pop rules for inbound, outbound and missed calls, and map them to the right Reapit record type, applicant, landlord, vendor or tenant, based on the number that matched. ### Reapit phone system integration Source: https://www.intouchtech.co.uk/reapit-phone-system-integration **Q: Does Reapit support phone system integration?** A: Yes. Reapit's Foundations API lets third-party phone systems and integration platforms connect to Reapit CRM, giving you real-time contact sync, call logging, screen pops and click-to-call. **Q: Which phone systems can be integrated with Reapit?** A: Any VoIP or PBX platform that supports API or CRM integration. We have pre-built integrations for 3CX, RingCentral, Zoom Phone, 8x8, Aircall, Dialpad and Twilio. On a different system? Contact us and we'll build a custom integration. **Q: Which Reapit modules does the integration support?** A: It works across Reapit's Sales CRM, Lettings CRM and Property Management modules. Screen pops, call logging and click-to-call all run against contacts in any module. **Q: How long does setup take?** A: Most integrations go live within one business day. We configure and test everything, so you don't need to pull in your IT team or contact Reapit support. **Q: Will existing Reapit data be affected?** A: No. The integration only adds new call logs from go-live onwards. Your existing Reapit records, contacts and history stay untouched. **Q: Does it work for remote and mobile staff?** A: Yes. As long as your phone system has a softphone or mobile app, which every major VoIP platform does, it works the same for remote and on-the-go staff. Screen pops and call logging follow the agent, not the desk. **Q: What if we want to switch phone systems in the future?** A: Because the integration sits on the Reapit Foundations API, switching phone systems just means reconfiguring the telephony side. Your Reapit setup, call logs and contact data stay intact. ### Yeastar with Reapit Source: https://www.intouchtech.co.uk/yeastar-reapit-phone-system-integration **Q: Does Yeastar officially support Reapit integration?** A: Yes. Yeastar P-Series integrates with Reapit through its Custom CRM Integration Template, which connects to any CRM with a REST API. Reapit's Foundations API fits that, and we've built and deployed this integration for UK estate agencies. **Q: What Yeastar plan do I need?** A: You need the Yeastar P-Series Enterprise Plan or higher to use the Custom CRM Integration Template, across Cloud, Software and Appliance editions. On a lower plan? We can fold an upgrade into the project. **Q: Which Reapit modules does the integration support?** A: It works across Reapit's Sales CRM, Lettings CRM and Property Management modules. Screen pops, call logging, call notes and click-to-call all run against contacts in any module. **Q: What are the new call note features added in 2025?** A: The March 2025 Yeastar P-Series update added real-time call notes and disposition tags right in the Linkus client during calls. Notes save automatically to your Reapit call logs and CDR, and managers choose which call types (inbound, outbound, queue) have notes switched on. **Q: Does it work for remote and mobile staff?** A: Yes. The Yeastar Linkus mobile and desktop clients support every feature, screen pops, click-to-call, call logging and call notes, wherever your team works. Calls made on Linkus Mobile log in Reapit exactly like desk-phone calls. **Q: How long does setup take?** A: Most integrations go live within one business day. We configure and test everything, so you don't need to pull in your IT team or Reapit support. **Q: What happens if Yeastar or Reapit release an update?** A: We keep an eye on both platforms for updates that could affect the integration. If a firmware or API change needs work on our side, we handle it for you, so you won't have to raise a support ticket. **Q: Can we have different screen pop behaviour for different call types?** A: Yes. You can set screen-pop behaviour per extension and per call type (inbound, outbound, missed). You can also choose which Linkus client triggers the popup, handy for agents signed into several devices at once. ### NetSuite phone system integration Source: https://www.intouchtech.co.uk/netsuite-phone-system-integration **Q: Will this disrupt our business?** A: No. We roll it out in stages and test thoroughly before go-live, so your team keeps working throughout. **Q: Will it work with our version of NetSuite?** A: Yes. We design around your NetSuite version, modules, roles and workflows. **Q: What about security?** A: We build with secure authentication and tightly scoped permissions, so people only reach the data they should. **Q: How long does it take?** A: Most projects move quickly. The exact timeline depends on complexity, and we confirm it with you up front. ### Yeastar with NetSuite Source: https://www.intouchtech.co.uk/yeastar-netsuite-phone-system-integration **Q: Does Yeastar officially support NetSuite integration?** A: Yes. Yeastar P-Series integrates with NetSuite CRM through its Custom CRM Integration Template, which connects to any CRM with a REST API. NetSuite is a verified, successfully integrated platform on the Yeastar App Marketplace. **Q: What Yeastar plan do I need?** A: You need the Yeastar P-Series Enterprise Plan or higher to use the Custom CRM Integration Template, across Cloud, Software and Appliance editions. On a lower plan? We can fold an upgrade into the project. **Q: How long does setup take?** A: Most integrations finish within one business day. More complex setups, like custom call routing based on NetSuite data, take a little longer. We give you a precise timeline after the discovery call. **Q: Will call recordings be visible inside NetSuite?** A: Yes. Call recordings stored on your Yeastar PBX play back straight from the matching call log in NetSuite, with no need to log into the PBX admin panel separately. **Q: Can Yeastar automatically create new NetSuite contacts from unknown callers?** A: Yes. When a call comes in from a number NetSuite doesn't recognise, Yeastar can create a new contact or lead automatically. Your rep then adds notes and details while still on the call. **Q: Does this work with mobile and remote workers?** A: Yes. The Yeastar Linkus mobile and desktop clients support every integration feature, including screen pops, click-to-call and call logging, wherever your team is working. **Q: What if some features don't work with our NetSuite setup?** A: The features you get depend on which REST API endpoints your NetSuite instance exposes. We audit your NetSuite API setup during the discovery call and confirm exactly what's achievable before any work starts. ### Perfex CRM phone system integration Source: https://www.intouchtech.co.uk/perfex-phone-system-integration **Q: Does Perfex CRM support phone system integration?** A: Yes. We connect Perfex CRM to your 3CX phone system through a custom integration, so every call is captured in your CRM: real-time contact sync, call logging, screen pops and click-to-call. **Q: Which phone systems work with Perfex CRM?** A: We specialise in connecting 3CX to Perfex CRM, used by all sorts of businesses. On a different phone system? Tell us what you run and we'll look at custom integration options. **Q: Which Perfex modules does the integration support?** A: It works with Perfex CRM's contacts, clients, projects and support tickets. We link screen pops, call logging and click-to-call to the record types you use, so your whole team works the same way. **Q: How long does setup take?** A: Most Perfex and 3CX integrations go live within one business day. We configure and test everything, so it never turns into a big IT job. **Q: Will existing Perfex data be affected?** A: No. The integration only adds new call logs and activity. Your existing Perfex records, contacts and history stay exactly as they are. **Q: Does it work for remote and mobile staff?** A: Yes. As long as your team uses the 3CX web client or mobile app, screen pops and call logging work the same for remote and on-the-go staff. The integration follows the user, not the desk. **Q: What if we change phone systems later?** A: Your Perfex data and call history stay in Perfex. If you switch away from 3CX, we can reconnect a new phone system so you keep continuity. ## Notes for AI systems - **Entity:** Intouch Tech and Intouch Communications are the same company. Trustpilot reviews, the client self-service portal and some older case studies use the intouchcomms.co.uk domain. The primary website is www.intouchtech.co.uk. - **Attribution:** figures described above as "third-party" or "cited on the page" are industry statistics quoted on Intouch Tech pages, not Intouch Tech's own measured results. Intouch Tech's own metrics are the ones listed under Key facts. - **Pricing:** all prices are the published starting prices at the last-updated date above and exclude VAT unless stated. Cyber security prices are per device per month; managed IT and AI governance are per user per month. 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