Frequently asked questions

Frequently Asked Questions

What is managed cyber security for businesses?

Managed cyber security is an ongoing service that helps protect your business from cyber threats through continuous monitoring, threat detection, rapid response, and expert support. Rather than relying on reactive fixes after something goes wrong, managed cyber security is designed to reduce risk, improve visibility, and respond quickly when suspicious activity is detected. Intouch Tech’s page positions this around 24/7 monitoring, rapid response, and in-house UK cyber expertise.

Why do UK businesses need managed cyber security?

UK businesses need managed cyber security because cyber attacks, phishing, ransomware, account compromise, and downtime can cause major disruption, financial loss, and compliance issues. The page is aimed at organisations that need stronger protection, faster response, and support with customer, insurance, and compliance requirements.

What does Intouch Tech’s managed cyber security service include?

The page describes managed cyber security services including 24/7 SOC monitoring, threat detection, incident response, endpoint protection, email and network threat protection, compliance support for Cyber Essentials and ISO readiness, and backup and recovery support. It also highlights in-house UK cyber security engineers and no third-party SOC handoffs.

What is 24/7 SOC monitoring and why is it important?

A Security Operations Centre, or SOC, provides continuous monitoring of your environment to detect threats early and respond before they disrupt your business. According to the page, 24/7 SOC monitoring is used to deliver always-on protection, real-time visibility, and rapid incident response, which is critical because cyber threats do not only happen during office hours.

How does managed cyber security help prevent ransomware and phishing attacks?

Managed cyber security helps reduce the risk of ransomware and phishing by combining proactive monitoring with layered protection across endpoints, email, and networks. The page specifically states that its threat protection services are designed to stop phishing, malware, and ransomware before they reach the business.

Can managed cyber security help with Cyber Essentials and compliance?

Yes. The page explicitly positions compliance support as part of the service, including Cyber Essentials and ISO readiness. This can help businesses demonstrate that they take security seriously, support contract and insurance requirements, and improve security processes and procedures.

What is the benefit of using in-house cyber security engineers?

The page makes this a major differentiator. Using in-house cyber security engineers can mean faster decisions, clearer communication, more accountability, and no outsourcing or third-party SOC handoffs. That matters when a suspicious login, phishing email, or locked account needs immediate action rather than a delayed support queue.

Do small and mid-sized businesses need cyber security services?

Yes. The page is clearly written for UK businesses that want cost-effective advanced protection and support meeting customer, compliance, and insurance expectations. Small and mid-sized businesses are often just as vulnerable to phishing, ransomware, weak credentials, and downtime, but may not have an internal cyber team to monitor and respond around the clock.

What happens if my business suffers a cyber incident?

The service is positioned to provide early threat detection, rapid response, and recovery support. The page also highlights backup and recovery as a key part of the offer, describing fast, clean, and predictable recovery if the worst happens, alongside advanced incident response options.

How much does managed cyber security cost?

The page shows cyber security packages starting at £9.95 per device per month, with additional tiers at £19.95 and £29.95 per device per month. Positioning pricing in the FAQ can help capture searches related to cyber security costs while keeping expectations aligned with the page.

What should I look for in a managed cyber security provider?

Based on the page, key factors include 24/7 monitoring, rapid incident response, in-house expertise, endpoint and network protection, compliance support, backup and recovery, and a provider that understands your business environment. Intouch Tech also emphasizes UK-based in-house support, certifications, and a CREST-accredited penetration testing partner.

How do I know if my business is exposed to cyber risk?

If your business has not recently reviewed its devices, user access, email security, backup readiness, compliance posture, or incident response capability, there may be gaps you cannot currently see. The page repeatedly pushes a free cyber risk assessment and free risk review as the first step for identifying exposure.